Our second pre-Forum Discussion Paper is now available, upon request.

Written by Eugene Carr, Founder & CEO, Patron Technology, New York, USA, the Paper gives insight into how CRM within the arts can be greater explored, and provides advice on how organisations can best utilise this important marketing tool.

Changing times

“We’ve moved to a time in which the “transaction” (a ticket sale or a donation) is no longer an end in itself,” says Eugene. “Rather, the transaction now represents the beginning of a customer relationship.”

Full discussion paper available on request.

CLICK HERE TO REQUEST YOUR COPY >>

What are people saying?

The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!

Chloé Julien Founder & CEO, BandSquare, France

CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them

Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK

This is the focal point of the ticketing industry in Europe, where the decision-makers meet and exchange ideas

Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark

At the Forum we made concrete progress with regards to selecting a new ticketing provider. I would be happy to recommend the Forum to other venues in the future.

Martin O'Donoghue Business Development Manager, Cork Opera House, Ireland

If you’re curious about the future, if you want to see how things are developing, if you wanna get to know your peers... you need to be at the Forum.

James Charrington CEO, Dewynters, UK

For me the most important thing was to meet with all the different companies in ticketing and I’ve managed that, and I left with many business cards!

Grégory Six Major Projects and Development Manager, AS Monaco, Monaco