TEG became our Ticketing Business of the Year at our Awards ceremony, and Cameron Hoy, chief operating officer and head of ticketing at the Australia-based firm flew across the world to share his thoughts on the industry.

He said: “Ticketing has changed more in the last three years than it has in the last 30 years. This is mostly thanks to technology and data.”

He noted that these aspects have allowed us, as an industry, to reimagine customer experiences, provide event discovery, integrate 3D seating maps and made transactions more seamless using NFC, RFID and biometrics.

Hoy continued: “We’ve come a long way, but still so much we can and must do. I’m proud to be part of an industry that’s claimed its space.”

Karen Chapple, director of Boost Agency – TEG, also traveled across the world to attend and share insights at TheTicketingBusiness Forum 2019. Now that’s commitment to the industry!!

She shared with us during our Getting (more) Personal: Using Data and Insights roundtable that the firm is looking to heavily invest in artificial intelligence (AI), machine learning to use across the broader TEG organisation.

Chapple also discussed the importance of using technology to understand audiences better.

“Every customer has a genome, not just a demographic.”

What are people saying?

The highest number of exciting conversations we've ever had at a conference!

Natalie Senyk Business Development Manager, Softjourn

The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!

Chloé Julien Founder & CEO, BandSquare, France

A very well organised conference and great fun too. Many exciting opportunities in the pipeline...

Lea Stiels Marketing Manager, Oxynade

CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them

Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK

2019 was our first year at the Forum, we are really happy and have had a lot of very exciting conversations.

Kelsey McGrath Operations Manager, PixelPin

This is the focal point of the ticketing industry in Europe, where the decision-makers meet and exchange ideas

Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark