Connecting the global ticketing ecosystem together

Emirates Old Trafford, Manchester 19-20 April 2023

This is eCommerce for Entertainment!

Now in its second decade, TheTicketingBusiness Forum explores the opportunities of open, multi-channel connections to discovery, sales and distribution. The Forum is the essential meeting to learn from our industry’s leaders, discover what’s happening, re-connect with friends and make new connections into the global entertainment, sports, arts and leisure ecosystem.

More than ticketing, we now encompass the entire ticketing ecosystem from marketing and discovery through to pricing, CRM, analytics and loyalty.

Join us as we plug in, connect and re-engineer our ticketing business… together!

What is TheTicketingBusiness Forum?

In short, TheTicketingBusiness Forum is simply the best networking and knowledge exchange event.


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    Our speakers, panelists and judges

    We’re thrilled to host such a diverse and engaging group of expert speakers, panelists and judges at the Forum

    Zac Leigh

    CEO Tixel

    Mark Davyd

    Founder Music Venue Trust

    Jeanene Valentine

    Sr. Director of Ticket Sales San Diego NWSL

    Thom Sellwood

    Sales and Ticketing Director Moulin Rouge! The Musical

    Jack Rubin

    Former President - Tessitura

    Steve Rimmer

    Founder & CEO Tickets for Good

    Debbie McWilliams

    Director of Live Entertainment Scottish Event Campus

    Une Jurkstaite

    Head of Experience YTL Arena Bristol

    Eike Humpert

    Head of Digitalisation VfL Wolfsburg

    Hugh Gledhill

    Interim Marketing Director Layered Reality™ Experiences

    Daniel Gidney

    Chief Executive Lancs Cricket / Emirates Old Trafford

    Damien Fulbert

    Managing Director Swiss Vapeur Parc

    Kyle Bell

    Marketing & Partners Director Rhythmandvines Co Rhythmandvines Co

    Sophie Beattie

    Sales & Ticketing Director Sonia Friedman

    Lisa Simpson

    Co-Founder Easol

    Emily Tuffin

    General Manager STH Group UK

    Rebecca Molloy

    Head of Ticketing and Audience Insight Bristol Old Vic

    Amy Trynka

    Venue Projects & Strategy Manager Arsenal FC

    Vinicius Borsatto Ferreira

    Innovation Manager Palmeiras

    Katy Raines

    CEO Indigo-Ltd

    Niels Henrik Sodemann

    CEO & Co-founder Queue-it

    Ben Griffiths

    Ticket Office Manage Wycombe Wanderers FC

    Mikkel Bjerre

    Ticketing & Customer Service Manager FC København [FC Copenhagen]

    Paul Williamson

    Director Two Circles

    Thomas Torjusen

    Head of Media, Technology and Chief Digital Officer Norsk Toppfotball / Norwegian Professional Football League

    Edwin Suk

    CIO Feyenoord

    Warren Skelton

    European Sales Director Cedar Packaging

    Robin Sherry

    Founder Seat Unique

    Sam Shemtob

    Director Face-value European Alliance for Ticketing (FEAT)

    Jeff Sheldon

    Stadium Access & Innovation UK APT SKIDATA

    Mikkel Skou

    CEO & Co-Founder NewC Sport

    Cameron Hoy

    Managing Director Ticketek

    Lasse Rich Henningsen

    CEO, Musikkens Hus and Aalborg Symfoniorkester & Chair, Nordic Concert Halls and Danish Concert and Culture Halls (DKK)

    Damien Fulbert

    Director of Operations Swiss Vapeur Parc

    Dawn Farrow

    Commercial Director and Marketing Specialist

    Becky Edwards-Symmons

    Head of Commercial Swansea City AFC

    Mike Bayon

    Founder/CEO Sound Travel

    Carolyn Sims

    Director CMSA Consultancy

    Leon Gray

    Head of Ticketing/CRM Edinburgh International Festival / The Hub

    Neil Jones

    Head of Ticketing Royal Opera House

    Shah-Zeib Ahmed

    Head of Ticketing RLWC2021

    James Kirby

    Co-Founder & Product Leader Tixserve

    Francis Casado

    Co-Founder & Head of Business Development 3D Digital Venue

    Tim Chambers

    Mentor, Advisor & Consultant TJChambers Consultancy

    Ian Nuttall

    Founder TheTicketingBusiness/Xperiology

    #TBA23 TheTicketingBusiness Awards 2023

    Should your work be recognised globally? Do you have the best ticketing team in the world? Is your innovation moving us forward?

    Launched in 2016, TheTicketingBusiness Awards recognise leadership, innovation & achievement in the use of ticketing across sports, performing arts, music, live entertainment and visitor attractions. Nominations are invited from across the global industry via news readership.

    UPDATE: The finalists for 2023 have been unveiled – view the shortlists here. The Judging Panel is in place. The winners will be announced at #TBA23 awards evening – a highlight of the Forum (19th April). Good luck everybody!

    Partners & Sponsors

    Our thanks to these wonderful organisations for supporting this year’s Forum

    We return from another Forum having shared experiences and, above all, conversations with all of our colleagues and customers. As always, great to see you all.

    Francis Casado
    Co-Founder & Chief BDO3D Digital Venue
    The latest technology trends and strategies applied in the field of entertainment. So much knowledge. Such a great experience!!
    Eleftherios Apostolakis
    Ticketing ManagerOFI Crete FC
    An amazing event and organisation. One of the best we’ve experienced!
    Liza Tripet
    Chief Revenue OfficerSmeetz Unified Commerce
    Reflecting on some great days at the Forum. Great people, knowledge sharing, insights and ideas.
    Thomas Torjusen
    Chief Digital OfficerNorwegian Professional Football League
    The Forum was very impactful to me as an attendee, especially for the first time. I look forward to joining many more
    SVP Strategy & Data AnalyticsMiami HEAT/FTX Arena
    The highest number of exciting conversations we've ever had at a conference!
    Natalie Senyk
    Business Development ManagerSoftjourn

    Destination Manchester

    The Forum and Awards will be hosted at Emirates Old Trafford, Manchester – the famous home of Lancs Cricket.

    With over 3,600m2 of space, 38 meeting rooms, over 600 on-site parking spaces, excellent transport links and a 150-bedroom Hilton Garden Inn on-site, Emirates Old Trafford is the ideal venue for the Forum.

    Free onsite car parking is available for all attendees. A taxi from Manchester Airport takes approximately 20-25 minutes. The Metrolink tram stop at the stadium connects to the city’s three key rail stations, with trams every few minutes.

    Full hotel details will be provided on registration.

    The Ticketing Business Forum

    19-20 April 2023

    Emirates Old Trafford, Talbot Road, Old Trafford, Stretford, Manchester, UK