Emirates Old Trafford, Manchester
2-3 December 2021
Emirates Old Trafford, Manchester
2-3 December 2021
After the setbacks and shock of the last year, our sector is looking to re-group, rebuild and re-establish. TheTicketingBusiness Forum 2021 is the essential meeting to learn from our industry’s leaders, discover what’s happening, re-connect with friends and make new connections into the global sports and entertainment ecosystem.
More than ticketing, we now encompass the entire ticketing ecosystem from digital marketing and discovery through to pricing, CRM, data and analytics. Join us as we rebuild & reimagine our ticketing business… together!
VP, Commercial Operations Activity Stream
With a background in concert services and ticketing, Martin Gammeltoft now heads up the commercial side of Activity Stream. Working with industry leaders and key partners, Activity Stream develop AI-based tools for the live entertainment industry, enabling organisations to use data to improve their business and deliver exceptional customer experiences
Chief Technical Officer & Managing Director Pacifa Decision
Bruno Munzer has been working in IT industry for 15 years. He made his career in software and middleware development. He is now leading a strong and effective team of developers and infographists to rise every kind of ticketing project. Always turn to the future he is being part of PACIFA since the beginning in 2012. He is now in charge of promotion and sales but still aware on new technologies.
Founder TheTicketingBusiness/Xperiology
Ian is the Owner and Founder of TheTicketingBusiness Forum and its news channel TheTicketingBusiness.com – both presented by his Xperiology events and marketing agency. His working life began in sports events management (including Formula 1, horse racing and Wimbledon) before pursuing an award-winning career in B2B magazine publishing. He has co-launched and edited numerous B2B publications and meetings, ranging from energy and industrial processes through to airport design and Intelligent Transportation Systems. He has also founded many of the sports sector’s most respected publications and news sources – including Stadia magazine, TheStadiumBusiness.com and TheStadiumBusiness Summit. In his downtime from family and worklife, he takes his dogs on the Downs, rides his (motor)bikes and treks up the occasional mountain.
Mentor, Advisor & Consultant TJChambers Consultancy
Tim Chambers is a Mentor, Advisor and Consultant. He currently works with a number of organisations seeking to enter, redefine or expand their operations within the live entertainment and ticketing sectors, advising on corporate development strategies and directing transactions. Tim also has a number of advisory posts including NED roles with various start-ups and emerging companies.
Co-Founder & Head of Business Development 3D Digital Venue
Francis Casado is one of the founders of Mobile Media Content – 3D Digital Venue and is currently serving as Head of Business Development. Prior to founding MMC- 3D Digital Venue, that revolutionized Interactive Digital Venue Management for Sports and Entertainment Venue Industry, Francis made his career around the beneficial application of 3D Technology and Virtual Reality for various sectors. A true entrepreneur, Francis’s previous time at Barcelona Media was primarily focused as a product manager responsible for developing innovative 3D solutions for use in construction of new urban developments by Barcelona Smart City Council.
US CEO Cedar Packaging
Bart Wiley serves as the Chief Executive Officer, North America, of the Cedar Packaging Group (CPG). Joining CPG on July 1, 2021, Wiley is responsible for growing CPG’s luxury packaging business across the United States, Canada and Central America. He will focus on expanding the business in the sports category, where Cedar is renowned for high-quality presentation, video, membership, product and celebratory packaging for sports associations, professional sports teams and worldwide sporting events. In addition, Wiley and the US-based group will build on CPG UK success in delivering bespoke, brand-enhancing solutions for luxury food and drinks brands, and fan-engaging solutions for the music and entertainment industries.
Prior to joining the Cedar Packaging Group, Wiley was a 20-year member of the Seattle Sounders front office. The Sounders longest-tenured employee in the club’s modern era, Wiley joined the Sounders on September 18, 2001, playing a pivotal role in guiding the club from its USL days into Major League Soccer in 2009. He served in a number of positions within Sounders FC, including Chief Operating Officer from 2014 through 2019, going on to become the club’s Executive Vice President & Chief Global Officer. Over the past two decades, Wiley has cultivated a legacy of service and leadership, helping to grow the Rave Green into a leading MLS club and an organization that annually ranks in the global top 40 in average attendance.
Beginning with the club during its USL era in 2001, Wiley served in multiple roles prior to Sounders FC’s ascension to MLS, including General Manager of the USL Sounders. Promoted to Chief Operating Officer in 2014 from his previous role as Vice President of Business Operations, Wiley oversaw all business-related efforts for Sounders FC, including sales, marketing, corporate partnerships, communications, broadcast and digital-related content, international marketing and community outreach. Under his guidance, Seattle led Major League Soccer in attendance from 2009 through 2016, with the club never finishing outside the league’s top two. In 2019, he took on the role of Executive Vice President & Chief Global Officer, representing Sounders FC around the world at numerous conferences and events, while also working with the club’s ownership group on strategic priorities.
On the field, Wiley was a part of sustained success as a Sounder, seeing the club win the 2005 and 2007 USL First Division Titles, Lamar Hunt U.S. Open Cup championships in 2009, 2010, 2011 and 2014, in addition the 2014 Supporters’ Shield and two MLS Cup titles in 2016 and 2019.
Head of Ticketing AEG Presents
With over 10 years’ experience in live music and ticketing, she has previously worked at Songkick and Ticketmaster. After a brief hiatus from live music, working at a creative agency, she joined AEG Presents in 2019 and focuses on managing the Tour Ticketing team and overseeing large-scale events, as well as various commercial aspects for the UK business.
Solutions Architect Softjourn
Lyubomyr Nykyforuk is the Head of the Solution Creation Department at Softjourn, Inc. He is a passionate ticketing professional and PMP-certified project manager with over 12 years of ticketing experience. Lyubomyr has been involved with Softjourn’s ticketing projects since 2007, when the company signed their first ticketing client, Vendini. His ticketing expertise includes the architecture, design, and development of a wide range of ticketing functionality. He has worked on a variety of projects that span a number of ticketing topics, including access control, venue mapping/seat selection, ticket printing, returns/exchanges, donations, packages, CRM functionality, and patron management. During Ticketing Business Forum’s 2019 conference, he discussed how social media can help in mitigating chargebacks. Lyubomyr presented on blockchain in ticketing at the Ticketing Professionals conference in 2018.
TheTicketingBusiness Awards recognise leadership, innovation & achievement in the use of ticketing across sports, performing arts, music, live entertainment and visitor attractions.
CATEGORIES JUDGES
The latest updates on the Forum, its partners and participants are posted in the news section
3D Digital Venue, powered by MMC, provides Interactive Digital Venue Management Solutions to Sports and Entertainment Venues across the globe. With our 3D Digital Venue technology platform we design need based solutions for our clients providing them a robust, precise and interactive recreation of their Venue to deliver greater fan satisfaction, increase season ticket holder renewal rates, activate new channels of digital sponsorship and provide special viewing experiences for prospective VIP buyers. The primary capabilities of our 3D Digital Venue Platform include: Ticketing3D to Enhance Ticket Sales and Fan Purchase Experience using our interactive 3D Seat Views from all Blocks and Seats; 3D Season Tickets achieve higher renewal rates from season ticket holders by offering 360 degree 3D Views of the seats even before existing venue is refurbished or a new stadium is built; Activation3D, an Interactive Environment to activate Measurable Digital Sponsorship by Product Placement inside our 3D Views & VIP3D, to provide world-class Interactive Experience to prospective VIPs and Corporate Clients with fully 3D Customised views of Luxury Suites and Premium Club Hospitality Areas. Our 3D Digital Venue Platform provide you the most complete, interactive and cutting edge Venue Management Solutions
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We provide insurance cover to ticketing agents, venues and locations across the UK, enabling those ticket sellers in turn to offer a refund facility to their customers following cancellation of tickets or packages as a result of specified unforeseen events. TicketPlan provides an easy to use online application facility in order to ensure that the refund process is as quick, easy and efficient as possible.
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ID&C® are industry leaders in intelligent credentials & accreditation. Supplying RFID & non-RFID wristbands, lanyards, laminates & other products to various sectors. Our supporters include the likes of, Live Nation, The O2 Arena, The NFL and Wembley Stadium. We have 25 years’ experience supplying the largest events, venues & most popular brands globally. With more users switching to cashless payments & needing increased security and data analytics with RFID / NFC technology, ID&C® are proud to lead the way providing innovative and forward thinking product solutions.
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Queue-it is the leading developer of virtual waiting room services to control website and app traffic surges, by offloading visitors to a waiting line environment. Queue-it enables venues, ticketing, and event platforms across the globe to keep their systems online and fans informed, blocking malicious bots and creating a personalized waiting experience on their most business-critical days. The use of Queue-it has ensured online fairness during high-demand online events for more than 2 billion end-users worldwide.The company has offices in Denmark and the U.S. To learn more about Queue-it, please visit our website.
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TixTrack is a software house specialising in live entertainment ticketing, with a particular focus on mobile technologies and revenue optimisation. Our original product, TixTrack Pro, was released in ’09 to help touring producers collate sales data from disparate ticketing systems and analyse it for pricing and promotional opportunities. We subsequently developed Nliven (first released in September ’15), a full-service API-based reserved seat ticketing system designed from an ergonomic mobile UI backwards onto tablets and desktops. Our third product is Ticketure, a modern API-based mobile-first timed-entry ticketing system for museums, galleries and visitor attractions. Since our formation in ’08 we have secured and retained a portfolio of high-profile Clients including Cirque du Soleil, Disney, Nederlander, Feld Entertainment, MGM Resorts, Jujamcyn, Nimax and the Chicago Museum of Science and Industry.
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Booking Protect offers better protection for your customers, with better revenue for venues. Wherever they are. Wherever you are.
We provide the world’s most flexible and comprehensive refund protection. Making sure that your customers aren’t left out of pocket, should the worst happen.
But it’s not just your customer who benefits. By partnering with Booking Protect, venues get access to an all-new revenue stream with very little input from you, all at no cost.
Which means peace of mind for your customers, and a rewarding partnership for you.
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Tixserve provides a SaaS, white-label, digital ticket fulfilment solution for event creators and rights owners that uses patent-pending secure ‘track & trace’ interactive technology to delight customers, reduce costs, stop fraud, control ticket resale/exchange and generate new revenues from contextual mobile commerce.
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Softjourn is a global technology services provider focused on working with ticketing services. After almost 20 years, we have a unique understanding about the kind of ticketing solutions that clients want. With us, they don’t waste time explaining a box office app, why offline mode is important, or how patrons work. Because of our experience, we can get up to speed quicker and our client’s new ticketing service functionality gets to market faster. Clients understand that our expertise makes us an invaluable partner. We’re able to offer business-building insights like suggesting new functionality and advanced technology. We help our clients do more than remain competitive; we give them the tools to go after new markets and more profits.
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Add value to your fan engagement with bespoke ticket packaging and merchandise designed, sourced and manufactured for you by the experienced Cedar Packaging team. From pin badges, pens, bags and ticket wallets, through to membership tins and hospitality boxes, we have it covered! Our solutions can help you create the all-important engagement you are looking for with your fans and guests, all within your desired budget. Why not put us to the test? We’d be delighted to find the perfect solution for you and your fans.
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Arcadia offers software development services focusing on several verticals including ticketing business. Our team is 500 smart developers who are experts in high-load applications, mobile, data analysis, AI and BI. We design and build software systems for our customers in areas including Ticketing platforms, Access control systems and Integrations with ticket providers. Arcadia can extend your development team or deliver a standalone project on time and in a cost-effective manner.
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TLS – Boca Systems distributes BOCA thermal ticket printers, tickets and other related products, such plastic cards and barcode scanners through its international network of subsidiaries. The sturdy BOCA thermal ticket printer is the industry standard for fast, high-quality thermal printing. Moreover, the combination of the BOCA printers and our tickets guarantees carefree and secure ticketing with our Lifetime Print-Head guarantee. TLS – Boca Systems mainly supplies their products through its system partners. These partners supply the BOCA printers and/or tickets to their end user(s). End users mainly operate in the following areas: Theatres, Stadiums, Cinemas, Congress & Exhibition Centres, Family & Leisure parks, Museums, Ticketing Services, Zoos & Aquariums, Airports & Air Traffic Control and Public Transport.
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Tix strive to offer high-quality ticketing system presented in the simplest way, to help customers succeed with minimum effort. Tix was founded in Iceland in 2014 and in 2017 we started expanding to Scandinavia and became the fastest growing supplier in the Scandinavian market. We focus on offering user friendly and modern ticketing system for the culture industry; concert halls, theatres, culture- and music houses.
The ticketing industry is becoming increasingly complex and competitive. In our opinion, this increases the need and value of being a local partner. Tix is local and now outgrowing the Nordic region into e.g. The United Kingdom. Our experience and focus on this market – which differ from other regions and countries in so many ways – ensures that there is always an adjusted and clear strategy in our development and overall vision. In our company, we are completely focused on developing and implementing our platform in this segment where we have our in-depth and long-term knowledge and experience, and this is where we are currently experiencing an overwhelming interest in our solutions and offers.
We do not promise things we can not deliver and we deliver what we promise, honesty and transparency is the most important thing building up a strong customer relationship.
Purpose-built for Live Entertainment and Sports, Activity Stream solutions break down the data silos and turn data into value through AI-based tools and key business observations. Built in cooperation with leading experts in the business and set up as a subscription service, Activity Stream enables all organisations to get value from their data without a big upfront investment.
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Sports & entertainment businesses worldwide come to us frustrated by systems that don’t talk to each other, isolated data sources, and fragmented audience engagement, making building meaningful connections on an individual basis a near-impossible task.
For years, we’ve solved these problems with a single platform for data, analytics, CRM, and marketing automation to deliver value that drives insights, revenue, and profitability across teams, leagues, venues, and arenas.
This centralised platform enables world-leading organisations to deliver sold-out stadiums quicker than ever, increased corporate sales, innovative partnership programs, unforgettable hospitality and event experiences and tailored communications.
EngageRM leverages the full capability of Microsofts industry-leading ecosystem, including AI, machine learning, blockchain and other next-gen technologies. We centralise data from any location to provide a single source of truth, enabling customers to generate revenue, interaction and engagement with their audience 365 days per year.
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We are a software development company dedicated to providing professional services for the sports market, focused on elite spectator sports that attract thousands of fans.
We create and execute solutions that vastly improve operations in ticketing and event management. We bring technological evolution to the sports realm, moving from printed paper to a fully digital ecosystem that operates on data and harnesses the latest IT to improve the overall fan experience.
Our market-leading online platform FAN+ is the result of extensive event industry experience, including years of collaboration with sports clubs committed to building tools to meet their vast range of needs. We pay special attention to multi-event top-grossing products such as season tickets, memberships, and subscriptions, whilst streamlining the sales and delivery processes.
We build trust and credibility through quality customer service. We strive to stay ahead of the curve to deliver stress-free match day and contribute to success. We follow rigorous pre-match-day testing protocols and work cooperatively with third-parties to effect technically sound solutions.
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TheTicketingBusiness Awards are one the highlights of the Forum, with the winners announced live during the meeting, in front of our global audience of ticketing business leaders.
Since 2016, TheTicketingBusiness Awards have recognised leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions. More details on the Categories, Nominations, the Judging Panel and Past Winners here.
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All the latest ticketing business news, blogs, videos, and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place. Curated and brought to you by the TheTicketingBusiness Forum.
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The Society of Ticket Agents and Retailers (STAR), is the representative body for the UK ticketing industry, promoting consumer confidence and excellent service through a strict Code of Practice and as an approved Alternative Dispute Resolution body for its members.
STAR’s membership includes ticket agencies, West End and regional theatres, arenas, music venues, travel companies and many others in the ticketing industry. Sales through STAR members represent over 90% of UK theatre and music ticket sales.
With widespread support and recognition from entertainment venues, promoters and producers as well as law enforcement and government, STAR has been at the forefront of cross-industry initiatives to improve consumer confidence, combat fraud and make ticket buying safer for the past twenty-four years.
Our host venue, Emirates Old Trafford is a flexible, multi-purpose conference and events venue and world-class international sporting stadium ideally located in Manchester. Catering from ten to 2,000 people across a multitude of events, from small meetings to large exhibitions, our high end space is fully supported by dedicated and in-house services, such as event duty managers, IT support and experienced event planners. With over 3,600m² of space, 43 meeting rooms, over 700 on-site parking spaces, amazing transport links and a 150-bedroom Hilton Garden Inn hotel on-site, Emirates Old Trafford is an event organiser’s dream!
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Emirates Old Trafford is also home to Lancashire Cricket, a world-class international sporting stadium, playing host to some of cricket’s most iconic moments since 1857 and also hosting world famous artists such as Rihanna and Beyoncé. Founded in 1864 as a successor to Manchester Cricket Club, Lancashire have played at Old Trafford since then and, in 1865, played their inaugural first-class match, beating Middlesex at Old Trafford.
An integral part of the North West sporting scene, the Club is synonymous with great triumphs, famous names and a will to succeed. Steeped in tradition, nostalgia and prowess, Lancashire Cricket has earned itself a reputation and status that businesses and individuals wish to be associated with.
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