With eight years of continuous growth, the Forum is the world’s most important business meeting for ticketing leaders in sports and entertainment. More than ticketing, we encompass the entire ticketing ecosystem from digital marketing and discovery through to pricing, CRM, data and analytics. Join us in Manchester on 9-10 June 2020 as we get Connecting The Ticketing Ecosystem… Together.
Head of Ticketing & Data Protection Officer Rugby Football League
Starting in 1997 at Way Ahead (now ‘SEE’) in Nottingham, Rick moved to lead Ticketmaster’s Client Services team in Manchester in 2004. 2012 saw Rick move to Ticketmaster’s International Sports division providing technical support for Euro2012, London Olympics, Rugby League and Rugby Union World Cups, before being presented with a rare opportunity to join Ticketmaster’s Business Development Team, reconnecting once again with music and theatre. Head of Ticketing at a National Governing Body was an obvious next step in his career spent focused on acquiring experience, and his subsequent appointment as Data Protection Officer was a natural extension to Rick’s work in ticketing.
Founder and CEO Boom Ents / Boom Sport
Dawn Farrow is a Performance Marketing Specialist for some of the best known entertainment brands, live events and experiences in the UK. She founded Boom in 2012 to become the first female agency CEO servicing not just theatre but also outdoor events and festivals, family theatre, immersive entertainment, consumer exhibitions, venues, visitor attractions and celebrity social media. Dawn’s success has been recognised by a series of high profile organisations. The business was awarded ‘Best New Business’, in the Top 100 UK Start-Up Awards in 2015 and was shortlisted in the top six ‘Best Small Agencies’ in the 2016 UK Agency Awards. Boom’s success has driven audiences of millions to more than 170 live events as diverse as The Luna Cinema, Grand Designs Live, BBC Countryfile Live, Dinner at The Twits, Thunderbirds, Monty Python’s Spamalot and Disney’s Fantasia, to name a few.
Director FEI (Festival & Events International)
Nick is a leading UK expert on cultural venues, festivals and events and cultural development with 30 years’ experience as a Consultant, Chief Executive, COO and leader in both the commercial and public sectors. His company, FEI, specialises in strategic planning, governance, cultural programming, and business planning for venues, festivals and events internationally. Nick is currently advising the Georgian Government on developing festivals along the Black Sea coast; recently authored the major study Thundering Hooves 2.0: a ten year strategy to sustain the success of Edinburgh’s Festivals; and has advised governments and organisations worldwide. He was seconded to the London Organising Committee of the Olympic Games, as Chief Operating Officer of the London 2012 Festival; was Chief Executive of Brighton Dome and Brighton Festival for eight years; and Administrative Director of the Edinburgh International Festival for ten years. In 2015 he was given a life-time achievement award by the International Festivals and Events Association, USA, the industry’s highest honour.
Executive VP Europe Weezevent
Isabelle Chevallier is leading the internationalisation of Weezevent, with a focus in Europe. She started her career at Sony Music Entertainment where she quickly progressed from Business Affairs Manager to Executive VP Business Development. Then she followed a change of career abroad with projects in Brazil and Spain to return to music and events at Intellitix for four years.
International Relations Sziget Cultural Management
Áron is a member of the Sziget Cultural Management’s international relations team since 2014. Working on selling as many tickets as possible for Sziget Festival, Balaton Sound and VOLT Festival all over the world. Sziget Festival is one of the, if not the most international festival there is, with visitors coming from over 100 different countries and a total attendance of 565.000 over it’s 7 day period in 2018.
Managing Director Sports Ink Associates
Paul has worked on ticketing projects for many major sports events, including Olympic Games, FIFA World Cups, Rugby World Cups, Cricket World Cups and Commonwealth Games. He was Director of Ticketing at London 2012, which sold 10.99 million tickets, valued at $1 billion. He now leads a consultancy, focusing on reducing ticketing risk and improving revenues at major events.
Director/Consultant PTI Consulting
Mike formed PTI Consulting with the aim of enabling clubs and venues to access industry specific technology leaders. In the current climate PTI address the considerable digital transformation and strategic technology needs in the sports and entertainment industry. Having worked across 23 venues in football, rugby, cricket, golf and venues in general over his 14-year career in the sector to date, Mike brings a wealth of knowledge and experience in the ticketing, data and insight space from a provider and customer perspective, having built, deployed and operated the platforms behind several club operations and procured industry recognised systems.
CEO and Founder Go2Cinema
Gajus is a hands-on technology leader known for his good understanding of the entertainment, advertising and Wi-Fi industries, with over 10 years’ experience of delivering scalable end-to-end solutions for starts-ups and large corporations. He co-founded Applaudience, an entertainment intelligence company combining data mining, data brokerage, and data analysis with strategic communication during the theatrical movie release processes. They own real-time showtime, occupancy, ticket price and film marketing performance data for all major exhibitors in Europe and North America. The goal is to increase attendance of the existing audiences by enabling data-rich collaboration between exhibitors and distributors.
TheTicketingBusiness Awards were launched in order to recognise leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions. Winners of TheTicketingBusiness Awards were announced during a private ceremony in April.CATEGORIES JUDGES
As our events move forward we like to keep our delegates, followers and community informed about whats going on. The blog section provides a place to view and share the latest news about TheTicketingBusiness Forum.
SecuTix is a technology provider of a Ticketing Engagement Platform that helps organisations boost ticket sales and enhance audiences’ experience before, during and after live events. Our product, SecuTix 360°, is a cloud-based platform that combines ticketing and marketing functionality, and is offered as a white label SaaS service. Used by the largest sport clubs and stadiums, live entertainment businesses, and leading museums and cities across Europe, SecuTix manages the yearly sales of more than 30 million tickets. Among our clients are Opéra National de Paris, UEFA, Centre Pompidou, Aspro Parks, Saracens FRC, Paléo Festival, Musée Picasso Paris and many more. A daughter company of the ELCA Group, SecuTix has a local presence in Switzerland, France, Spain, Germany, UK / Irl., Italy and USA.- View Website
3D Digital Venue, powered by MMC, provides Interactive Digital Venue Management Solutions to Sports and Entertainment Venues across the globe. With our 3D Digital Venue technology platform we design need based solutions for our clients providing them a robust, precise and interactive recreation of their Venue to deliver greater fan satisfaction, increase season ticket holder renewal rates, activate new channels of digital sponsorship and provide special viewing experiences for prospective VIP buyers. The primary capabilities of our 3D Digital Venue Platform include: Ticketing3D to Enhance Ticket Sales and Fan Purchase Experience using our interactive 3D Seat Views from all Blocks and Seats; 3D Season Tickets achieve higher renewal rates from season ticket holders by offering 360 degree 3D Views of the seats even before existing venue is refurbished or a new stadium is built; Activation3D, an Interactive Environment to activate Measurable Digital Sponsorship by Product Placement inside our 3D Views & VIP3D, to provide world-class Interactive Experience to prospective VIPs and Corporate Clients with fully 3D Customised views of Luxury Suites and Premium Club Hospitality Areas. Our 3D Digital Venue Platform provide you the most complete, interactive and cutting edge Venue Management Solutions- View Website
Add value to your fan engagement with bespoke ticket packaging and merchandise designed, sourced and manufactured for you by the experienced Cedar Packaging team. From pin badges, pens, bags and ticket wallets, through to membership tins and hospitality boxes, we have it covered! Our solutions can help you create the all-important engagement you are looking for with your fans and guests, all within your desired budget. Why not put us to the test? We’d be delighted to find the perfect solution for you and your fans.- View Website
Weldon, Williams & Lick is a security ticket stock and hard ticket printer. If you’d like: your ticket to project the best possible image for your event or ticket system; to eliminate box office down time due to bad or inconsistent ticket stock; your event/promoter/buying public to be able to look at your ticket and know it’s secure; and/or need a supplier who is sensitive to your requirements and responds to your deadlines, then drop by our stand in The Marketplace networking area and we will have the solution for you.- View Website
We know ticketing! Softjourn is a technology services provider, which has established its credibility in building highly functional ticketing applications for 15 years with Ticketmaster, Live Nation, Vendini, Etix, Event Espresso, EzTix, Ticketprinting.com, and many others. Our clients come to us because they do not have to explain to us how the users work, what’s a Box office app, why is offline mode important etc., it means we can more quickly get up to speed on any new ticketing service.
Due to our expertise, we collaborate with our clients, by suggesting new functionality, how to apply new technology to the industry, how to let people in faster and much more. This helps our clients remain competitive or enable them to go after additional market share and bring in more revenue.
TixTrack is a software house specialising in live entertainment ticketing, with a particular focus on mobile technologies and revenue optimisation. Our original product, TixTrack Pro, was released in ’09 to help touring producers collate sales data from disparate ticketing systems and analyse it for pricing and promotional opportunities. We subsequently developed Nliven (first released in September ’15), a full-service API-based reserved seat ticketing system designed from an ergonomic mobile UI backwards onto tablets and desktops. Our third product is Ticketure, a modern API-based mobile-first timed-entry ticketing system for museums, galleries and visitor attractions. Since our formation in ’08 we have secured and retained a portfolio of high-profile Clients including Cirque du Soleil, Disney, Nederlander, Feld Entertainment, MGM Resorts, Jujamcyn, Nimax and the Chicago Museum of Science and Industry.- View Website
PTI Consulting serves the sporting industry with pragmatic, technological, insight. We enable business growth through technology and people transformation in the sports industry.
• Technological Audit
• Event Management
As a primary offering PTI deliver CTO as-a-service – either on a retained or burst capacity basis. Our consultancy and service deliver valuable experience and strategic knowledge, helping the clients we work with to fully realise their opportunity and increase their commercial value. Some of our current clients include, AFC Wimbledon, Ashton Gate Stadium, Bath Rugby, Brentford FC and Leeds United.- View Website
The simple, hassle-free way to search for the best event, cinema and attraction tickets. Launched in September 2015 with the backing of Ministry of Sound, TickX have grown from just a handful of users to a 2 million strong user base. In 2018, they launched a powerful personalised discovery platform, designed to make it easier than ever for users to find experiences that they love based on their interests and preferences. The revolutionary new service lists inventory from over 100 partners and is designed to help those ticket partners expose inventory to new audiences, ultimately growing the experience market.- View Website
Smart Pricer’s team of pricing experts provides sports clubs, cinemas, ski resorts and entertainment venues around the globe with the necessary tools to increase ticketing revenues and attract more visitors. We developed a real-time ticket pricing software to execute and supervise any pricing strategy. The software uses sales and further external data to constantly improve the accuracy of the underlying machine learning core responsible for predicting demand and recommend prices. With over 10 years of airline pricing experience and millions of pricing optimisations, Smart Pricer is the go-to-partner for many top industry players such as Germany’s famous sports clubs Hertha BSC and FC Bayern München, Europe’s largest cinema chain Odeon-UCI, and Swiss Zermatt Bergbahnen AG. Smart Pricer continues to help companies achieve an increase in ticketing revenues by +5-15% and share of online sales by +5-30%.- View Website
TodayTix is a an international ticketing platform on a mission to redefine the way people see and experience theatre. By providing access to the best seats, service, and prices, TodayTix connects the next generation of audiences to the best cultural experiences their city has to offer. Since launching TodayTix in 2013, the company has quickly amassed partnerships with more than 1,200 arts institutions globally. Now operating in the world’s most iconic theatre markets, TodayTix secures the best discounted and full price tickets available for the hottest cultural events in NYC, London, Chicago, Toronto, San Francisco, LA, Melbourne, Sydney, Dallas-Fort Worth, Houston, DC, Seattle, Philly and Boston with plans for more expansion this year.- View Website
HID Global is the trusted leader in products, services and solutions related to the creation, management and use of secure identities for millions of customers worldwide.
Recognised for robust quality, innovative designs and industry leadership, HID Global is focused on creating customer value and is the supplier of choice for OEMs, integrators and developers serving a variety of markets that include physical access control; IT security, including strong authentication/credential management; card personalisation; visitor management; government ID; and identification technologies for a range of applications. HID Global is an ASSA ABLOY Group brand.- View Website
Activity Stream is a next-generation intelligence and productivity tool improving daily operations and customer experience by combining Business Activity Monitoring and Operational Intelligence with Enterprise Activity Streams and Data Visualisation, in a unique 4-in-1 solution, helping businesses become truly data-driven.- View Website
TheTicketingBusiness Awards are set to be the highlight of the Forum, with the winners announced in front of an audience of senior industry figures during a private, gala dinner.
The Awards were launched in order to:
Hundreds of nominations will be whittled down to create the shortlists. The winner of each category will be decided either by online voting by the global ticketing industry or by the independent TheTicketingBusiness Awards judging panel.- View Website
All the latest ticketing business news, blogs, videos, and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place. Curated and brought to you by the TheTicketingBusiness Forum.- View Website
The Society of Ticket Agents and Retailers (STAR), is the representative body for the UK ticketing industry, promoting consumer confidence and excellent service through a strict Code of Practice.
STAR’s membership includes ticket agencies, West End and regional theatres, arenas, music venues, travel companies and many others in the ticketing industry. Sales through STAR members represent over 90% of UK theatre and music ticket sales (over a million tickets per week).
With widespread support and recognition from entertainment venues, promoters and producers as well as law enforcement and government, STAR has been at the forefront of cross-industry initiatives to improve consumer confidence, combat fraud and make ticket buying safer for the past twenty years.- View Website
At Bidfood, we firmly believe that our great partnerships with customers, colleagues across the industry, and, importantly, our own teams is what makes us who we are. In this section of our website, you will learn more about how we build these partnerships with the long-term in mind…. Our proposition is based around our five key ingredients, which are; Service excellence, Great food, Real value, Best team and, Forward thinking. At Bidfood we develop our business and teams with the customer at heart. Our five key ingredients help ensure that everything we do is focussed on being able to serve our customers with insight and tailored support, whether an independent business or part of a national brand.- View Website
HEINEKEN is the UK’s leading pub, cider and beer company and the name behind iconic drinks brands such as Strongbow, Bulmers, Heineken®, Foster’s, Kronenbourg 1664 and Desperados, together with a full range of speciality brands. We employ around 2,000 people across our eight sites in the UK. We have breweries, cider plants and offices in Edinburgh, Tadcaster, Manchester, London, Hereford and Ledbury. More than 90% of our beer sold in the UK is brewed in the UK and we are a major supporter of British agriculture, sourcing 100% of our malt and barley for our UK brewed beer from UK farms and maltsters. Around 30% of all UK apples are used to produce our ciders.- View Website