Connecting the global ticketing ecosystem together


After the setbacks and shock of the last year, our sector is looking to re-group, re-build and re-launch. TheTicketingBusiness Forum is the essential meeting to learn from our industry’s leaders, discover what’s happening, re-connect with friends and make new connections into the global sports and entertainment ecosystem.

More than ticketing, we now encompass the entire ticketing ecosystem from digital marketing and discovery through to pricing, CRM, data and analytics. Join us as we rebuild & reimagine our ticketing business… together!

The Speaker Line Up

  • Martin Gammeltoft

    VP, Commercial Operations Activity Stream

    Martin Gammeltoft

    VP, Commercial Operations, Activity Stream

    With a background in concert services and ticketing, Martin Gammeltoft now heads up the commercial side of Activity Stream. Working with industry leaders and key partners, Activity Stream develop AI-based tools for the live entertainment industry, enabling organisations to use data to improve their business and deliver exceptional customer experiences.



  • Bruno Munzer

    Chief Technical Officer & Managing Director Pacifa Decision

    Bruno Munzer

    Chief Technical Officer & Managing Director, Pacifa Decision

    Bruno Munzer has been working in IT industry for 15 years. He made his career in software and middleware development. He is now leading a strong and effective team of developers and infographists to rise every kind of ticketing project. Always turn to the future he is being part of PACIFA since the beginning in 2012. He is now in charge of promotion and sales but still aware on new technologies.

  • Ian Nuttall

    Founder TheTicketingBusiness/Xperiology

    Ian Nuttall

    Founder, TheTicketingBusiness/Xperiology

    Ian is the Owner and Founder of TheTicketingBusiness Forum and its news channel – both presented by his Xperiology events and marketing agency. His working life began in sports events management (including Formula 1, horse racing and Wimbledon) before pursuing an award-winning career in B2B magazine publishing. He has co-launched and edited numerous B2B publications and meetings, ranging from energy and industrial processes through to airport design and Intelligent Transportation Systems. He has also founded many of the sports sector’s most respected publications and news sources – including Stadia magazine, and TheStadiumBusiness Summit. In his downtime from family and worklife, he takes his dogs on the Downs, rides his (motor)bikes and treks up the occasional mountain.

  • Tim Chambers

    Mentor, Advisor & Consultant TJChambers Consultancy

    Tim Chambers

    Mentor, Advisor & Consultant, TJChambers Consultancy

    Tim Chambers is a Mentor, Advisor and Consultant. He currently works with a number of organisations seeking to enter, redefine or expand their operations within the live entertainment and ticketing sectors, advising on corporate development strategies and directing transactions. Tim also has a number of advisory posts including NED roles with various start-ups and emerging companies.

  • Francis Casado

    Co-Founder & Head of Business Development 3D Digital Venue

    Francis Casado

    Co-Founder & Head of Business Development, 3D Digital Venue

    Francis Casado is one of the founders of Mobile Media Content – 3D Digital Venue and is currently serving as Head of Business Development. Prior to founding MMC- 3D Digital Venue, that revolutionized Interactive Digital Venue Management for Sports and Entertainment Venue Industry, Francis made his career around the beneficial application of 3D Technology and Virtual Reality for various sectors. A true entrepreneur, Francis’s previous time at Barcelona Media was primarily focused as a product manager responsible for developing innovative 3D solutions for use in construction of new urban developments by Barcelona Smart City Council.

  • Lyubomyr Nykyforuk

    Solutions Architect Softjourn

    Lyubomyr Nykyforuk

    Solutions Architect, Softjourn

    Lyubomyr Nykyforuk is the Head of the Solution Creation Department at Softjourn, Inc. He is a passionate ticketing professional and PMP-certified project manager with over 12 years of ticketing experience. Lyubomyr has been involved with Softjourn’s ticketing projects since 2007, when the company signed their first ticketing client, Vendini. His ticketing expertise includes the architecture, design, and development of a wide range of ticketing functionality. He has worked on a variety of projects that span a number of ticketing topics, including access control, venue mapping/seat selection, ticket printing, returns/exchanges, donations, packages, CRM functionality, and patron management. During Ticketing Business Forum’s 2019 conference, he discussed how social media can help in mitigating chargebacks. Lyubomyr presented on blockchain in ticketing at the Ticketing Professionals conference in 2018.

  • James Kirby

    Co-Founder & Product Leader Tixserve

    James Kirby

    Co-Founder & Product Leader, Tixserve

    James is Product Leader and Co-Founder at Tixserve, a Business-to-Business, Software-as-a-Service, white-label, digital ticket delivery platform for rights owners/ticket sellers in the global entertainment and sports sectors. With a background in delivering ground-breaking solutions in the payments and mobile airtime distribution sectors, James and co-founder Patrick saw an opportunity to add value to the ticketing industry with a market-led, next-generation, ‘last mile’ digital solution. The Tixserve mobile-based, patented technology enables effective personalised security, public health protocol compliance and access control to events, preventing unauthorised ticket exchange/resale and fraud while greatly enhancing the customer experience and supporting the development of new data-driven digital marketing and commerce partnerships.

  • Bryan Derbyshire

    Founder & CEO Protecht

    Bryan Derbyshire

    Founder & CEO, Protecht

    Bryan Derbyshire knows about what consumers want with live event services because he’s always the fan looking to try out new experiences. As the founder and CEO of Protecht, he manages a suite of cutting edge InsurTech products, primarily in the live event, endurance, and ecommerce spaces, but rapidly expanding across industries.

    Protecht’s Suite of Insurtech products are designed to create seamless transactions, reduce fraud, manage inventory, and offer peace of mind to buyers and sellers. In creating the company’s first two products, Fanshield and TicketGuardian, Bryan challenged the status quo and made major moves toward protecting the end consumer, simplifying the process for fans to file a claim and get their money back.

    Bryan’s career has been driven by his strong track record of revenue generation, with sales and growth leadership roles at large companies across the financial services industry. This background gave him the foundation to build his own business where he focuses on his passion for InsurTech.

    Bryan holds his Bachelor of Arts in Political Science from Arizona State University.

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The Awards

TheTicketingBusiness Awards recognise leadership, innovation & achievement in the use of ticketing across sports, performing arts, music, live entertainment and visitor attractions.

2021 WINNERS 2019 WINNERS Ticketing Technology Forum Awards Logo

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The latest updates on the Forum, its partners and participants are posted in the news section

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