Connecting the global ticketing ecosystem together


After the setbacks and shock of the last year, our sector is looking to re-group, rebuild and re-establish. TheTicketingBusiness Forum 2021 is the essential meeting to learn from our industry’s leaders, discover what’s happening, re-connect with friends and make new connections into the global sports and entertainment ecosystem.

More than ticketing, we now encompass the entire ticketing ecosystem from digital marketing and discovery through to pricing, CRM, data and analytics. Join us as we rebuild & reimagine our ticketing business… together!

The Speaker Line Up

  • Martin Gammeltoft

    VP, Commercial Operations Activity Stream

    Martin Gammeltoft

    VP, Commercial Operations, Activity Stream

    With a background in concert services and ticketing, Martin Gammeltoft now heads up the commercial side of Activity Stream. Working with industry leaders and key partners, Activity Stream develop AI-based tools for the live entertainment industry, enabling organisations to use data to improve their business and deliver exceptional customer experiences

  • Bruno Munzer

    Chief Technical Officer & Managing Director Pacifa Decision

    Bruno Munzer

    Chief Technical Officer & Managing Director, Pacifa Decision

    Bruno Munzer has been working in IT industry for 15 years. He made his career in software and middleware development. He is now leading a strong and effective team of developers and infographists to rise every kind of ticketing project. Always turn to the future he is being part of PACIFA since the beginning in 2012. He is now in charge of promotion and sales but still aware on new technologies.

  • Ian Nuttall

    Founder TheTicketingBusiness/Xperiology

    Ian Nuttall

    Founder, TheTicketingBusiness/Xperiology

    Ian is the Owner and Founder of TheTicketingBusiness Forum and its news channel – both presented by his Xperiology events and marketing agency. His working life began in sports events management (including Formula 1, horse racing and Wimbledon) before pursuing an award-winning career in B2B magazine publishing. He has co-launched and edited numerous B2B publications and meetings, ranging from energy and industrial processes through to airport design and Intelligent Transportation Systems. He has also founded many of the sports sector’s most respected publications and news sources – including Stadia magazine, and TheStadiumBusiness Summit. In his downtime from family and worklife, he takes his dogs on the Downs, rides his (motor)bikes and treks up the occasional mountain.

  • Tim Chambers

    Mentor, Advisor & Consultant TJChambers Consultancy

    Tim Chambers

    Mentor, Advisor & Consultant, TJChambers Consultancy

    Tim Chambers is a Mentor, Advisor and Consultant. He currently works with a number of organisations seeking to enter, redefine or expand their operations within the live entertainment and ticketing sectors, advising on corporate development strategies and directing transactions. Tim also has a number of advisory posts including NED roles with various start-ups and emerging companies.

  • Francis Casado

    Co-Founder & Head of Business Development 3D Digital Venue

    Francis Casado

    Co-Founder & Head of Business Development, 3D Digital Venue

    Francis Casado is one of the founders of Mobile Media Content – 3D Digital Venue and is currently serving as Head of Business Development. Prior to founding MMC- 3D Digital Venue, that revolutionized Interactive Digital Venue Management for Sports and Entertainment Venue Industry, Francis made his career around the beneficial application of 3D Technology and Virtual Reality for various sectors. A true entrepreneur, Francis’s previous time at Barcelona Media was primarily focused as a product manager responsible for developing innovative 3D solutions for use in construction of new urban developments by Barcelona Smart City Council.

  • Bart Wiley

    US CEO Cedar Packaging

    Bart Wiley

    US CEO, Cedar Packaging

    Bart Wiley serves as the Chief Executive Officer, North America, of the Cedar Packaging Group (CPG).  Joining CPG on July 1, 2021, Wiley is responsible for growing CPG’s luxury packaging business across the United States, Canada and Central America. He will focus on expanding the business in the sports category, where Cedar is renowned for high-quality presentation, video, membership, product and celebratory packaging for sports associations, professional sports teams and worldwide sporting events. In addition, Wiley and the US-based group will build on CPG UK success in delivering bespoke, brand-enhancing solutions for luxury food and drinks brands, and fan-engaging solutions for the music and entertainment industries.

    Prior to joining the Cedar Packaging Group, Wiley was a 20-year member of the Seattle Sounders front office. The Sounders longest-tenured employee in the club’s modern era, Wiley joined the Sounders on September 18, 2001, playing a pivotal role in guiding the club from its USL days into Major League Soccer in 2009. He served in a number of positions within Sounders FC, including Chief Operating Officer from 2014 through 2019, going on to become the club’s Executive Vice President & Chief Global Officer. Over the past two decades, Wiley has cultivated a legacy of service and leadership, helping to grow the Rave Green into a leading MLS club and an organization that annually ranks in the global top 40 in average attendance.

    Beginning with the club during its USL era in 2001, Wiley served in multiple roles prior to Sounders FC’s ascension to MLS, including General Manager of the USL Sounders. Promoted to Chief Operating Officer in 2014 from his previous role as Vice President of Business Operations, Wiley oversaw all business-related efforts for Sounders FC, including sales, marketing, corporate partnerships, communications, broadcast and digital-related content, international marketing and community outreach. Under his guidance, Seattle led Major League Soccer in attendance from 2009 through 2016, with the club never finishing outside the league’s top two. In 2019, he took on the role of Executive Vice President & Chief Global Officer, representing Sounders FC around the world at numerous conferences and events, while also working with the club’s ownership group on strategic priorities.

    On the field, Wiley was a part of sustained success as a Sounder, seeing the club win the 2005 and 2007 USL First Division Titles, Lamar Hunt U.S. Open Cup championships in 2009, 2010, 2011 and 2014, in addition the 2014 Supporters’ Shield and two MLS Cup titles in 2016 and 2019.

  • Leonie Wakeman

    Head of Ticketing AEG Presents

    Leonie Wakeman

    Head of Ticketing, AEG Presents

    With over 10 years’ experience in live music and ticketing, she has previously worked at Songkick and Ticketmaster. After a brief hiatus from live music, working at a creative agency, she joined AEG Presents in 2019 and focuses on managing the Tour Ticketing team and overseeing large-scale events, as well as various commercial aspects for the UK business.

  • Lyubomyr Nykyforuk

    Solutions Architect Softjourn

    Lyubomyr Nykyforuk

    Solutions Architect, Softjourn

    Lyubomyr Nykyforuk is the Head of the Solution Creation Department at Softjourn, Inc. He is a passionate ticketing professional and PMP-certified project manager with over 12 years of ticketing experience. Lyubomyr has been involved with Softjourn’s ticketing projects since 2007, when the company signed their first ticketing client, Vendini. His ticketing expertise includes the architecture, design, and development of a wide range of ticketing functionality. He has worked on a variety of projects that span a number of ticketing topics, including access control, venue mapping/seat selection, ticket printing, returns/exchanges, donations, packages, CRM functionality, and patron management. During Ticketing Business Forum’s 2019 conference, he discussed how social media can help in mitigating chargebacks. Lyubomyr presented on blockchain in ticketing at the Ticketing Professionals conference in 2018.

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The Awards

TheTicketingBusiness Awards recognise leadership, innovation & achievement in the use of ticketing across sports, performing arts, music, live entertainment and visitor attractions.

CATEGORIES JUDGES Ticketing Technology Forum Awards Logo

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The latest updates on the Forum, its partners and participants are posted in the news section

  • #TBF21 Preview: Secure, interactive digital tickets for Live Events

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  • #TBF21 Preview: If ever there was a time to engage audiences, it’s now!

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