Connecting the global ticketing ecosystem together

This is eCommerce for entertainment!

Now in its second decade, TheTicketingBusiness Forum explores the opportunities of open, multi-channel connections to discovery, sales and distribution. The Forum is the essential meeting to learn from our industry’s leaders, discover what’s happening, re-connect with friends and make new connections into the global entertainment, sports, arts and leisure ecosystem.

More than ticketing, we now encompass the entire ticketing ecosystem from marketing and discovery through to pricing, CRM, analytics and loyalty. Join us as we plug in, connect and re-engineer our ticketing business… together!

The Speaker Line Up

  • Ian Nuttall

    Founder TheTicketingBusiness/Xperiology

    Ian Nuttall

    Founder, TheTicketingBusiness/Xperiology

    Ian is the Owner and Founder of TheTicketingBusiness Forum and its news channel – both presented by his Xperiology events and marketing agency. His working life began in sports events management (including Formula 1, horse racing and Wimbledon) before pursuing an award-winning career in B2B magazine publishing. He has co-launched and edited numerous B2B publications and meetings, ranging from energy and industrial processes through to airport design and Intelligent Transportation Systems. He has also founded many of the sports sector’s most respected publications and news sources – including Stadia magazine, and TheStadiumBusiness Summit. In his downtime from family and worklife, he takes his dogs on the Downs, rides his (motor)bikes and treks up the occasional mountain.

  • Tim Chambers

    Mentor, Advisor & Consultant TJChambers Consultancy

    Tim Chambers

    Mentor, Advisor & Consultant, TJChambers Consultancy

    Tim Chambers is a Mentor, Advisor and Consultant. He currently works with a number of organisations seeking to enter, redefine or expand their operations within the live entertainment and ticketing sectors, advising on corporate development strategies and directing transactions. Tim also has a number of advisory posts including NED roles with various start-ups and emerging companies.

  • Francis Casado

    Co-Founder & Head of Business Development 3D Digital Venue

    Francis Casado

    Co-Founder & Head of Business Development, 3D Digital Venue

    Francis Casado is one of the founders of Mobile Media Content – 3D Digital Venue and is currently serving as Head of Business Development. Prior to founding MMC- 3D Digital Venue, that revolutionized Interactive Digital Venue Management for Sports and Entertainment Venue Industry, Francis made his career around the beneficial application of 3D Technology and Virtual Reality for various sectors. A true entrepreneur, Francis’s previous time at Barcelona Media was primarily focused as a product manager responsible for developing innovative 3D solutions for use in construction of new urban developments by Barcelona Smart City Council.

  • James Kirby

    Co-Founder & Product Leader Tixserve

    James Kirby

    Co-Founder & Product Leader, Tixserve

    James is Product Leader and Co-Founder at Tixserve, a Business-to-Business, Software-as-a-Service, white-label, digital ticket delivery platform for rights owners/ticket sellers in the global entertainment and sports sectors. With a background in delivering ground-breaking solutions in the payments and mobile airtime distribution sectors, James and co-founder Patrick saw an opportunity to add value to the ticketing industry with a market-led, next-generation, ‘last mile’ digital solution. The Tixserve mobile-based, patented technology enables effective personalised security, public health protocol compliance and access control to events, preventing unauthorised ticket exchange/resale and fraud while greatly enhancing the customer experience and supporting the development of new data-driven digital marketing and commerce partnerships.

  • Shah-Zeib Ahmed

    Head of Ticketing RLWC2021

    Shah-Zeib Ahmed

    Head of Ticketing, RLWC2021

    Shah-Zeib comes from a tourism and hospitality background after successfully running a number of successful businesses in Austria.
    An exchange term abroad during his business undergraduate course in Vienna quickly resulted in Shah-Zeib finding his new home – in Manchester.
    From there the journey only got better, where in the iconic Maracanã during the 2014 FIFA World Cup Brazil, Shah-Zeib fell in love with the world of ticketing.

    What followed on from there:
    ·        MBA Football Industries, University of Liverpool, 2018 FIFA World Cup Russia, FIFA U-20 Women’s World Cup France 2018, FIFA Women’s World Cup France 2019 and many more

    Having gathered global ticketing experiences as a service provider and rightsholder, Shah-Zeib’s journey has taken him to a different shaped ball game to the Rugby League World Cup 2021.
    At RLWC2021, he is the Head of Ticketing, tasked with the delivery of the most inclusive edition of the tournament staging the men’s, women’s and wheelchair tournaments across several iconic venues in England.
    With the postponement of the tournament now confirmed Shah will also take on the role of dealing with the refunds process as a whole while still building towards the biggest and best RLWC ever in 2022.

  • Neil Jones

    Head of Ticketing Royal Opera House

    Neil Jones

    Head of Ticketing, Royal Opera House

    Neil Jones has worked in live entertainment for over 25 years in a variety of roles across theatres, live venues and festivals including senior roles. Having started off in hist first job as a Box Office Assistant at the North Wales Theatre his career took him to various UK theatres, via Cheltenham Festivals and on to Operations Director for the Cambridge Corn Exchange and Cambridge Folk Festival.

    In his current role of Head of Ticketing at the Royal Opera House he oversees the management and development of world-famous theatre’s Ticketing and Customer Support sections with the challenge of transforming the departments to better meet the demands of the modern digital age. Outside of the day job he has presented rock radio shows for 25 years. Whatever you do….don’t get him talking about Iron Maiden unless you have some time to kill!

  • Leon Gray

    Head of Ticketing/CRM Edinburgh International Festival / The Hub

    Leon Gray

    Head of Ticketing/CRM, Edinburgh International Festival / The Hub

    Following a successful freelance career in children’s publishing, Leon started working for Aberdeen Performing Arts in September 2005. Leon moved up through the box office to become Head of Business Transformation in 2016, leading on the company’s IT strategy and policy development, managing the operations team and embedding environmental sustainability initiatives throughout the organisation. In August 2020, Leon took up a new role as Head of Ticketing and CRM at Edinburgh International Festival, where acts as the strategic lead for ticketing services.

    Over the years, Leon has successfully delivered three ticketing/CRM system migrations, most recently in his current role, where he managed the transition from AudienceView to Spektrix – all done completely remotely due to the coronavirus pandemic! Edinburgh International Festival went live with Spektrix in April 2021.

  • Einar Gústafsson

    VP of Product & Engineering TIX Ticketing

    Einar Gústafsson

    VP of Product & Engineering, TIX Ticketing

    Einar is VP of Product & Engineering at Tix. Einar has been with Tix since earlier this year. Even though he does not have a long experience in ticketing he has a long experience in product management and is an experienced speaker. He has also experience in expansion as he has previously worked as VP of product management for both Bókun (now Tripadvisor) and Meniga.

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The Awards

TheTicketingBusiness Awards recognise leadership, innovation & achievement in the use of ticketing across sports, performing arts, music, live entertainment and visitor attractions.

2022 WINNERS 2022 FINALISTS Ticketing Technology Forum Awards Logo

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