Some of the ticketing sector's most influential people joined the sixth annual Forum in Manchester, at the most important meeting of the year. Join these ticketing leaders and more as they gather in Manchester on 9-10 April 2019 to decide the future of live entertainment ticketing.
Owner/General Manager Barley Arts Promotion, Italy
Claudio Trotta has deep musical experience: his career began with Radio Montestella, until 1975 when he joined Channel 96, where he first organised concerts. In 1979 he graduated at the Civic School of Dramatic Art as a musician, completing an internship at the Teatro alla Scala. Through television experiences (TeleRadioMilano 2) with Lucio Salvini (the then director of the Ricordi) at the launch of Country and Folk label, he became a promoter of concerts in Italy for the artists. Salvini later named him for Artistic and Marketing Direction at Carosello for the Blues & Rock Project. The name BARLEY, meaning “hops”, was born as a tribute that Trotta makes to his original passion (country and folk Anglo-Saxon). Claudio also edited the edition of “Music Dictionary of Milan” (1995) and was a member of the Board of Directors of various associations, such as ASSOMUSICA (Italian Association of Live Music Organizers and Producers – incorporated in the AGIS Association – founded in 1996) and YOUROPE (European Association of Live Music Organizer Organizers and Producers – founded in 1998).
International Head of Tickets Ten Lifestyle Management, UK
Access all arenas! Exceeding the expectations of High Net Worth clients
Lucy Chillingworth has worked for Ten Lifestyle Management for over 9 years, the last 3 years as International Head of Ticketing. After completing her BA Hons Arts, Music and Entertainment Management degree, she spent 2 years as a Marketing Manager for a regional theatre before moving to Ten.
Day to day, Lucy is responsible for developing and maintaining global relationships with box offices, venues and ticket agents. Her talent focuses on devising operational and online strategies for key ticketing markets, providing easy distribution channels for suppliers and great inventory access for Ten’s ever growing member base.
Campaign Leader Victim Of Viagogo, UK
When Claire Turnham tried to buy Ed Sheeran tickets for her son’s 16th birthday, she thought it was going to be an “amazing” family experience. Instead, she says she was overcharged by £1,150, and the episode has led her to take up an effective campaign against Viagogo, the secondary ticket website she used. Claire set up the facebook group, Victim of Viagogo #VofV in February 2017 to support others who also feel they have been ripped off. In March, she gave evidence at the parliamentary inquiry & in July she published a self help guide, successfully empowering fans to reclaim thousands of pounds from Viagogo. http://fanfairalliance.org/wp-content/uploads/2017/08/VofV_Guidance.pdf As well as being the trusted consumer voice of ticketing , Claire is also the Founder of www.onlywithlove.co.uk
CTO accesso, USA
How festivals and theme parks are enhancing the customer event experience using tech, apps and engagement
Eric Petrusic’s collaborative approach to problem solving, coupled with his extensive technology expertise, have played an integral role in the successful development and enhancement of accesso’s ticketing and payment solutions for the past 15 years.
In his role as Chief Technology Officer, he acts as technical advisor across accesso‘s product lines, providing support and consultation on development efforts and technology infrastructure. Petrusic works to identify synergy opportunities with accesso solutions, and also leads the company’s long term product roadmap process.
Venue Business Manager Islington Assembly Hall, UK
Mobile ticketing to tackle touts and improving the fan experience
Lucinda has worked in live music for the past 20 years. Starting as Venue Manager at Newcastle University Students Union then moving on to Birmingham Academy, Islington Academy and more recently The Forum, Kentish Town. In between venue management roles, Lucinda was Group Marketing Manager for both the Academy Music Group and MAMA & Company.
Her most recent position at MAMA was as Business Development Manager where she was responsible for managing the venue marketing team, venue promoters, supporting the Operations Director overseeing nine venues as well as managing partnered events.
Senior Vice President The Shubert Organization, USA
Recognised in 2017 in the Oustanding Achievement category for a career that spans decades, David Andrews has pioneered and implemented many of the industry’s key innovations in one of the toughest (and most vocal) markets on Earth. When he started there was only pegboards and paper. Now, there’s data and digits – and David Andrews has embraced the evolution. This ticketing achiever has overseen – and spearheaded – many of the key moments in our industry’s development: from selling tickets over the telephone in the 1980s through today’s API integration. During his tenure at Shubert, his strategic oversight and guidance have ensured that Broadway’s customers continue to be served the very best that ticketing systems can offer. Today, he’s going behind ticketing – spearheading new initiatives to fully integrate attendee and buyer data into the live entertainment experience. And, we sense, he’s only just gotten started!
Co-founder & CEO Kyazoonga, India
An investment banker turned entrepreneur, Neetu is credited with creating the professional entertainment and sports ticketing market in India. Under her leadership, Kyazoonga has expanded rapidly with global operations in the US, Caribbean, Europe, UAE and Australia, and has ticketed some of the largest events, including the recently concluded FIFA U-17 World Cup, An alumnus of MIT, Neetu was a senior investment banker on Wall Street leading teams at Bank of Montreal, Lehman Brothers and McKinsey prior to co-founding Kyazoonga. A former national cricket player, Neetu serves on the Boards of several not-for-profit organizations in New York City and India.
Owner Entertainment Intelligence, UK
Changing the way the music industry collects, views and utilises data
Greg Delaney boasts over 30 years IT experience. He created Entertainment Intelligence (Ei) in 2014 to answer the growing need for robust but affordable data collection, reporting and analytics in the rapidly expanding world of digital entertainment. Ei is now ingesting billions of streaming, video, retail and social metrics for high profile independent organisations such as Secretly Canadian, Domino Records, Concord Music Group and many more.
Prior to Ei Greg was Co-Founder and CTO of CrowdSurge, the fan club ticketing service that powered global stores for Paul McCartney, Arcade Fire, Foo Fighters and Pearl Jam, reaching an annual turnover of £20m before merging with SongKick. He previously founded Business Transport Resources (BTR), designing the world’s first online booking and reverse auction surface transport network, the forerunner to Halo and Uber.
TheTicketingBusiness Awards were launched in order to recognise leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions. In 2018 we received more than 300 nominations, and more than 3,000 votes. Nominations for TheTicketingBusiness Awards 2019 will open in September 2018.CATEGORIES NOMINATE
As our events move forward we like to keep our delegates, followers and community informed about whats going on. The blog section provides a place to view and share the latest news about TheTicketingBusiness Forum.
SecuTix is a technology provider of a Ticketing Engagement Platform that helps organisations boost ticket sales and enhance audiences’ experience before, during and after live events. Our product, SecuTix 360°, is a cloud-based platform that combines ticketing and marketing functionality, and is offered as a white label SaaS service. Used by the largest sport clubs and stadiums, live entertainment businesses, and leading museums and cities across Europe, SecuTix manages the yearly sales of more than 30 million tickets. Among our clients are Opéra National de Paris, UEFA, Centre Pompidou, Aspro Parks, Saracens FRC, Paléo Festival, Musée Picasso Paris and many more. A daughter company of the ELCA Group, SecuTix has a local presence in Switzerland, France, Spain, Germany, UK / Irl., Italy and USA.- View Website
3D Digital Venue, powered by MMC, provides Interactive Digital Venue Management Solutions to Sports and Entertainment Venues across the globe. With our 3D Digital Venue technology platform we design need based solutions for our clients providing them a robust, precise and interactive recreation of their Venue to deliver greater fan satisfaction, increase season ticket holder renewal rates, activate new channels of digital sponsorship and provide special viewing experiences for prospective VIP buyers. The primary capabilities of our 3D Digital Venue Platform include: Ticketing3D to Enhance Ticket Sales and Fan Purchase Experience using our interactive 3D Seat Views from all Blocks and Seats; 3D Season Tickets achieve higher renewal rates from season ticket holders by offering 360 degree 3D Views of the seats even before existing venue is refurbished or a new stadium is built; Activation3D, an Interactive Environment to activate Measurable Digital Sponsorship by Product Placement inside our 3D Views & VIP3D, to provide world-class Interactive Experience to prospective VIPs and Corporate Clients with fully 3D Customised views of Luxury Suites and Premium Club Hospitality Areas. Our 3D Digital Venue Platform provide you the most complete, interactive and cutting edge Venue Management Solutions- View Website
keyper provides white labeled technology for easy and secure sharing and selling of tickets by connecting the existing ticketing solutions with mobile platforms. keyper enables sports clubs to solve their “No-Show” problem, connect their full audience, gain more relevant data and increase overall revenue.
www.keyper.io- View Website
Token is a global provider of advanced RFID solutions, pioneering a new age of cashless payments, access control and experiential activations for venues and events. Token was founded by event technology veterans, Simon Guerrero and Matthew James, who are also co-founders of Ticketbooth – one of the leading ticketing software providers in Australia, New Zealand and the United Kingdom. Pairing their comprehensive understanding of the event industry, engineering experience and extensive investigation of similar platforms, Guerrero and James have developed and launched an industry-leading RFID technology platform. Partnered worldwide with event organisers, ticketing companies, agencies and venues, Token provides an end-to-end RFID solution – from the distribution of wristbands, intelligent software and hardware, cashless payment solutions and onsite social media and brand activations. This technology has proven to increase attendee spend per head, introduce additional revenue streams and sponsorship opportunities, whilst simultaneously enhancing attendee satisfaction and the on-site experience for patrons. In response to growing global demand, Token has also recently opened two new offices in the UK and USA, in addition to its headquarters in Australia. Token is also accepting proposals for global venue and agency partnerships.- View Website
HID Global is the trusted leader in products, services and solutions related to the creation, management and use of secure identities for millions of customers worldwide.
Recognised for robust quality, innovative designs and industry leadership, HID Global is focused on creating customer value and is the supplier of choice for OEMs, integrators and developers serving a variety of markets that include physical access control; IT security, including strong authentication/credential management; card personalisation; visitor management; government ID; and identification technologies for a range of applications. HID Global is an ASSA ABLOY Group brand.- View Website
Activity Stream is a next-generation intelligence and productivity tool improving daily operations and customer experience by combining Business Activity Monitoring and Operational Intelligence with Enterprise Activity Streams and Data Visualisation, in a unique 4-in-1 solution, helping businesses become truly data-driven.- View Website
PACIFA decision is a 6-year old European company which creates and develops innovative solutions to help venue Managers in their daily work.
We work in staff optimisation and crowd control and are linked to ticketing, access control and cctv. Our groundbreaking 3D technologies allow reduced operational costs while improving ticketing and hospitality revenues.
We are 20 team-mates fully dedicated to permanently upgrading our existing tools and inventing new ones to always be on the cutting-edge of innovations. Our various origins and partnerships allow us to manage up to 9 languages (French, English, Spanish, Portuguese, Italian, German, Slovakian, Polish and Russian) because our willingness is to be in direct contact with your own managing teams; in order to work closely together in a friendly and collaborative way, instead of being a basic supplier.
Our existing references are our best ambassadors to testify our product works and it is worth the investment!
You can find more information on our website www.pacifa-decision.com or follow us on Twitter @PACIFAdecision.- View Website
Based in the UK and servicing events across Europe, Event Genius’ unrivalled Cashless and POS solution (Event Genius Pay), reserved seating and other online ticketing services provide an end-to-end platform for arenas, theatres, stadiums, sports clubs, exhibitions or conferences looking to improve their fan experience. To find out more, visit our pod where our team will be on hand to demonstrate how these services and white-label solutions can provide your organisation with meaningful data of your fans purchasing journey, from tickets, to tills and beyond.- View Website
TixTrack provides web-based software for planning, tracking, and optimising revenue from events. The company’s proprietary purchasing and data analysis tools increase its clients’ revenues by tracking inventory status and accurately determine the correct ticket price. Customers include event promoters such as Cirque du Soleil, FELD Entertainment, Nederlander and venues such as Air Canada Centre and The Verizon Center; and sports teams such as The Los Angeles Clippers, New York Islanders and Chicago Cubs.- View Website
Alan Vey and Annika Monari launched the Aventus Foundation, which is a Jersey based, non-profit entity whose mission is to develop and market the open-source Aventus blockchain protocol, and grow the associated ecosystem. Neither the foundation nor its partners derive revenue from the protocol itself. Alan and Annika have focused on building and launching the first version of the protocol during the first part of 2018, with CTO Andy Grant joining them in August 2017. In 2018 Alan and Annika followed-up with the launch of Artos Systems Limited to provide a commercial SaaS proposition, in order to deliver tools, blockchain API connectivity and analytics to businesses involved in the ticketing supply chain – Promoters, Venues, Primary and Secondary Ticketing Agents. To successfully launch and grow Artos Systems Limited, and engage with customers and partners, COO, Rob Edwards and CMO, Andrew Ford, joined the business in February 2018.- View Website
TrafficDefender – Seamlessly manage peaks in traffic with guaranteed website uptime. The enterprise-class online queueing system that protects your website during high rates of traffic by controlling the flow of visitors to your site, keeping them informed in an interactive customer engagement portal.
A highly scalable, simple implementation with 100% uptime since release; TrafficDefender’s inline implementation protects your entire web infrastructure. It also automatically blocks malicious bot traffic from stealing sales from valued customers and consuming infrastructure resources.
Customers include The Voice, EventCube, BookingShow, and others such as AO.com, Ted Baker, JD Williams, Scribbler, Hobbs, The White Company and hundreds more. Intechnica are web performance and scalability experts, protecting some of the largest ticketing platforms in the world. Founded in 2006, the company is head quartered in Manchester, UK, and supports customers around the globe.- View Website
Tixserve is a secure ticket fulfilment platform for existing ticket sellers in sport, music and theatre. Tixserve delights consumers, fixes ticket abuse problems, reduces costs and generates new revenue streams for our B2B clients via a patent-pending interactive digital ticket delivered to smartphones.- View Website
Xperiology’s total focus is the global sport, leisure and entertainment sector.
They’re a “boutique agency” operation with offices in Hove (UK) and Cortona (Italy) serving the information needs of the global sports and entertainment sector. Theywork with many of the sector’s leading organisations, providing illuminating ideas in EVENTS, ADVISORY and INTELLIGENCE.
Xperiology also deliver bespoke training and development workshops to help share best practice and shape the next generation of sports and entertainment venue industry executives.- View Website
TheTicketingBusiness Awards are set to be the highlight of the Forum, with the winners announced in front of an audience of senior industry figures during a private, gala dinner.
The Awards were launched in order to:
Hundreds of nominations will be whittled down to create the shortlists. The winner of each category will be decided either by online voting by the global ticketing industry or by the independent TheTicketingBusiness Awards judging panel.- View Website
All the latest ticketing business news, blogs, videos, and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place. Curated and brought to you by the TheTicketingBusiness Forum.- View Website
We’re the world’s leading arts & live entertainment marketing specialists. Based in London and with our sister agencies in New York and Germany, we produce some of the most creative, iconic and longest running campaigns in live entertainment.
From theatre and concerts to tours, exhibitions and arena events, our 90-strong dynamic team knows instinctively how to engage, inspire and excite your audience across all platforms, and understands exactly how to turn your event into the hottest ticket in town.
And with all our services under one roof, our strategies are beautifully designed and seamlessly integrated, allowing us to react in the blink of an eye.
We’re bursting with ideas and passion and we think there’s always more to discover, new ways to think, greater things to achieve.- View Website