Showcasing the future of live entertainment ticketing

Experience the Forum

Some of the ticketing sector's most influential people joined the sixth annual Forum in Manchester, at the most important meeting of the year. Join these ticketing leaders and more as they gather in Manchester on 9-10 April 2019 to decide the future of live entertainment ticketing.

2018 Speaker Line Up

  • Claudio Trotta

    Owner/General Manager Barley Arts Promotion, Italy

    Claudio Trotta

    Owner/General Manager, Barley Arts Promotion, Italy

    Claudio Trotta has deep musical experience: his career began with Radio Montestella, until 1975 when he joined Channel 96, where he first organised concerts. In 1979 he graduated at the Civic School of Dramatic Art as a musician, completing an internship at the Teatro alla Scala. Through television experiences (TeleRadioMilano 2) with Lucio Salvini (the then director of the Ricordi) at the launch of Country and Folk label, he became a promoter of concerts in Italy for the artists. Salvini later named him for Artistic and Marketing Direction at Carosello for the Blues & Rock Project. The name BARLEY, meaning “hops”, was born as a tribute that Trotta makes to his original passion (country and folk Anglo-Saxon). Claudio also edited the edition of “Music Dictionary of Milan” (1995) and was a member of the Board of Directors of various associations, such as ASSOMUSICA (Italian Association of Live Music Organizers and Producers – incorporated in the AGIS Association – founded in 1996) and YOUROPE (European Association of Live Music Organizer Organizers and Producers – founded in 1998).

  • Lucy Chillingworth

    International Head of Tickets Ten Lifestyle Management, UK

    Lucy Chillingworth

    International Head of Tickets, Ten Lifestyle Management, UK

    Access all arenas! Exceeding the expectations of High Net Worth clients

    Lucy Chillingworth has worked for Ten Lifestyle Management for over 9 years, the last 3 years as International Head of Ticketing. After completing her BA Hons Arts, Music and Entertainment Management degree, she spent 2 years as a Marketing Manager for a regional theatre before moving to Ten.

    Day to day, Lucy is responsible for developing and maintaining global relationships with box offices, venues and ticket agents. Her talent focuses on devising operational and online strategies for key ticketing markets, providing easy distribution channels for suppliers and great inventory access for Ten’s ever growing member base.

  • Claire Turnham

    Campaign Leader Victim Of Viagogo, UK

    Claire Turnham

    Campaign Leader, Victim Of Viagogo, UK

    When Claire Turnham tried to buy Ed Sheeran tickets for her son’s 16th birthday, she thought it was going to be an “amazing” family experience. Instead, she says she was overcharged by £1,150, and the episode has led her to take up an effective campaign against Viagogo, the secondary ticket website she used. Claire set up the facebook group, Victim of Viagogo #VofV in February 2017 to support others who also feel they have been ripped off. In March, she gave evidence at the parliamentary inquiry & in July she published a self help guide, successfully empowering fans to reclaim thousands of pounds from Viagogo. As well as being the trusted consumer voice of ticketing , Claire is also the Founder of

  • Eric Petrusic

    CTO accesso, USA

    Eric Petrusic

    CTO, accesso, USA

    How festivals and theme parks are enhancing the customer event experience using tech, apps and engagement

    Eric Petrusic’s collaborative approach to problem solving, coupled with his extensive technology expertise, have played an integral role in the successful development and enhancement of accesso’s ticketing and payment solutions for the past 15 years.

    In his role as Chief Technology Officer, he acts as technical advisor across accesso‘s product lines, providing support and consultation on development efforts and technology infrastructure. Petrusic works to identify synergy opportunities with accesso solutions, and also leads the company’s long term product roadmap process.

  • Lucinda Brown

    Venue Business Manager Islington Assembly Hall, UK

    Lucinda Brown

    Venue Business Manager, Islington Assembly Hall, UK

    Mobile ticketing to tackle touts and improving the fan experience

    Lucinda has worked in live music for the past 20 years. Starting as Venue Manager at Newcastle University Students Union then moving on to Birmingham Academy, Islington Academy and more recently The Forum, Kentish Town. In between venue management roles, Lucinda was Group Marketing Manager for both the Academy Music Group and MAMA & Company.

    Her most recent position at MAMA was as Business Development Manager where she was responsible for managing the venue marketing team, venue promoters, supporting the Operations Director overseeing nine venues as well as managing partnered events.

  • David Andrews

    Senior Vice President The Shubert Organization, USA

    David Andrews

    Senior Vice President, The Shubert Organization, USA

    Recognised in 2017 in the Oustanding Achievement category for a career that spans decades, David Andrews has pioneered and implemented many of the industry’s key innovations in one of the toughest (and most vocal) markets on Earth. When he started there was only pegboards and paper. Now, there’s data and digits – and David Andrews has embraced the evolution. This ticketing achiever has overseen – and spearheaded – many of the key moments in our industry’s development: from selling tickets over the telephone in the 1980s through today’s API integration. During his tenure at Shubert, his strategic oversight and guidance have ensured that Broadway’s customers continue to be served the very best that ticketing systems can offer. Today, he’s going behind ticketing – spearheading new initiatives to fully integrate attendee and buyer data into the live entertainment experience. And, we sense, he’s only just gotten started!

  • Neetu Bhatia

    Co-founder & CEO Kyazoonga, India

    Neetu Bhatia

    Co-founder & CEO, Kyazoonga, India

    An investment banker turned entrepreneur, Neetu is credited with creating the professional entertainment and sports ticketing market in India. Under her leadership, Kyazoonga has expanded rapidly with global operations in the US, Caribbean, Europe, UAE and Australia, and has ticketed some of the largest events, including the recently concluded FIFA U-17 World Cup, An alumnus of MIT, Neetu was a senior investment banker on Wall Street leading teams at Bank of Montreal, Lehman Brothers and McKinsey prior to co-founding Kyazoonga. A former national cricket player, Neetu serves on the Boards of several not-for-profit organizations in New York City and India.

  • Greg Delaney

    Owner Entertainment Intelligence, UK

    Greg Delaney

    Owner, Entertainment Intelligence, UK

    Changing the way the music industry collects, views and utilises data

    Greg Delaney boasts over 30 years IT experience. He created Entertainment Intelligence (Ei) in 2014 to answer the growing need for robust but affordable data collection, reporting and analytics in the rapidly expanding world of digital entertainment. Ei is now ingesting billions of streaming, video, retail and social metrics for high profile independent organisations such as Secretly Canadian, Domino Records, Concord Music Group and many more.

    Prior to Ei Greg was Co-Founder and CTO of CrowdSurge, the fan club ticketing service that powered global stores for Paul McCartney, Arcade Fire, Foo Fighters and Pearl Jam, reaching an annual turnover of £20m before merging with SongKick. He previously founded Business Transport Resources (BTR), designing the world’s first online booking and reverse auction surface transport network, the forerunner to Halo and Uber.

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The Awards

TheTicketingBusiness Awards were launched in order to recognise leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions. In 2018 we received more than 300 nominations, and more than 3,000 votes. Nominations for TheTicketingBusiness Awards 2019 will open in November 2018.

CATEGORIES NOMINATE Ticketing Technology Forum Awards Logo

News View All RSS

As our events move forward we like to keep our delegates, followers and community informed about whats going on. The blog section provides a place to view and share the latest news about TheTicketingBusiness Forum.

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