Connecting eCommerce and Entertainment

Emirates Old Trafford, Manchester 16-17 April 2024

This is eCommerce for Entertainment!

Now in its second decade, TheTicketingBusiness Forum explores the opportunities of open, multi-channel connections to discovery, sales and distribution. The Forum is the essential meeting to learn from our industry’s leaders, discover what’s happening, re-connect with friends and make new connections into the global entertainment, sports, arts and leisure ecosystem.

More than ticketing, we now encompass the entire ticketing ecosystem from marketing and discovery through to pricing, CRM, analytics and loyalty.

Join us as we plug in, connect and re-engineer our ticketing business… together!


If you’d like to join us, or have any questions, please complete this quick form and we’ll get right back to you.

Please note: Group discounts available for 3+ delegates!

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    What is TheTicketingBusiness Forum?

    In short, TheTicketingBusiness Forum is simply the best networking and knowledge exchange event.

    Latest Posts

    The latest updates on the Forum, its partners and participants are posted in the news section

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    Our speakers, panelists and judges

    We’re thrilled to host such a diverse and engaging group of expert speakers, panelists and judges at the Forum

    Rick Jurkiewicz​​​​

    Head of Ticketing RL Commercial

    Sophie Beattie

    Sales & Ticketing Director Sonia Friedman Productions

    Phillipa Hicks

    Head of Product & Co-Founder Seat Unique

    Paolo Monguzzi

    Head of Stadium Revenue & Entertainment Juventus FC

    Nicolle Cannock

    Head of Insights Dewynters

    Martin Austin MBE

    Managing Director Nimbus Disability

    Leonie Wakeman

    Commerical and Ops Director AEG Presents

    Katy Raines

    CEO Indigo

    Jules Arnott

    Chief Commercial Officer LW Theatres LW Theatres

    Gordon Morrison

    CEO ACE Association of Cultural Enterprises

    Georgia Bekyra

    Senior Manager - Ticketing Everton FC

    Emily Tuffin

    General Manager Sports Travel & Hospitality UK (STH UK)

    Edwin Suk

    Group Director IT Stage Entertainment NL

    Carolyn Sims

    Director CMSA Consultancy

    Alistair Spiers

    Head of Sales Leicester City FC

    Tiffin M. Feltner

    Director of Ticketing Walton Arts Center & Walmart AMP

    Georgia Aubrey

    Partnerships Director & Co-Founder Lovetovisit

    Rob Kirk

    Head of Touring Experiences Grande Experiences

    Danny Hannaford

    General Manager Ticketek - UK

    Noel Edwards

    Director of Ticketing NEC Group

    Sarah Bagg

    Founder ReWork Consulting

    Shah-Zeib Ahmed

    Head of Ticketing RLWC2021

    Jacob Lauesen

    Director FC København [FC Copenhagen]

    Andy ‘Spin’ Spinoza

    Author & PR Supremo Pop, Property & Power

    Debbie McWilliams

    Director of Live Entertainment Scottish Event Campus

    David Lane

    Chief Executive Officer Sports Illustrated Tickets

    Greg Loewen

    CEO Digonex

    Emil Ljesnjanin

    CEO & Founder tixbase

    Simon Hennes

    Co-Founder & CEO Vivenu

    Halla Svansdottir

    Ticketing Manager Kilden Theater and Concert Hall

    Andrew Bragman

    Vice President - Ticket Operations SoFi Stadium & Hollywood Park

    David Andrews

    SVP Shubert Ticketing The Shubert Organization

    Kyle Wright

    Director Digital Project The Shubert Organization

    Samantha Potts

    Head of Visitor Experience Royal Opera House

    Amanda Hillgrove

    Head of Ticketing and Customer Services Adelaide Fringe

    Kerry Halliday

    Head of Group Ticketing & Customer Engagement Scottish Rugby

    Christian Terrill

    Technology Consultant

    Eric Schwartz

    Director Ticketing Operations The Shubert Organization

    Chris Carey

    CEO Media Insight Consulting

    Cat Nunes

    Ticketing and Insight Manager The Postal Museum

    Mark Davyd

    Founder Music Venue Trust

    Daniel Gidney

    Chief Executive Lancs Cricket / Emirates Old Trafford

    Sebastian Cater

    Head of UK Theatre & Workforce Dev Soc of London Theatre/UK Theatre

    Chris King

    Ticket Operations Manager Edinburgh Rugby

    Phil Lofthouse

    Tech Lead – Access Scheme Dev Arts Council England

    Tim Chambers

    Mentor, Advisor & Consultant TJChambers Consultancy

    Robin Cantrill-Fenwick

    CEO Baker Richards

    Josh Taylor

    VP Enterprise Sales Adyen

    Joe Calnan

    Partnerships Director Cover Genius

    Jeff Sheldon

    Stadium Access & Innovation UK SkiData

    Hugh Gledhill

    Interim Marketing Director Layered Reality™ Experiences

    Francis Casado

    Co-Founder & Head of Business Development 3D Digital Venue

    Damien Fulbert

    Managing Director Swiss Vapeur Parc

    Cameron Hoy

    Managing Director Ticketek

    Une Jurkstaite

    Head of Experience YTL Arena Bristol

    Ian Nuttall

    Founder TheTicketingBusiness/Xperiology

    TheTicketingBusiness Awards

    Should your work be recognised globally? Do you have the best ticketing team in the world? Is your innovation moving us forward?

    Launched in 2016, TheTicketingBusiness Awards recognise leadership, innovation & achievement in the use of ticketing across sports, performing arts, music, live entertainment and visitor attractions. Nominations are invited from across the global industry via news readership.

    FINALISTS: The shortlists across the ten categories for 2024 have been unveiled – view them here. Good luck everybody!

    Partners & Sponsors

    Our thanks to these wonderful organisations for supporting this year’s Forum

    We return from another Forum having shared experiences and, above all, conversations with all of our colleagues and customers. As always, great to see you all.

    Francis Casado
    Co-Founder & Chief BDO3D Digital Venue
    The latest technology trends and strategies applied in the field of entertainment. So much knowledge. Such a great experience!!
    Eleftherios Apostolakis
    Ticketing ManagerOFI Crete FC
    An amazing event and organisation. One of the best we’ve experienced!
    Liza Tripet
    Chief Revenue OfficerSmeetz Unified Commerce
    Reflecting on some great days at the Forum. Great people, knowledge sharing, insights and ideas.
    Thomas Torjusen
    Chief Digital OfficerNorwegian Professional Football League
    The Forum was very impactful to me as an attendee, especially for the first time. I look forward to joining many more
    SVP Strategy & Data AnalyticsMiami HEAT/FTX Arena
    The highest number of exciting conversations we've ever had at a conference!
    Natalie Senyk
    Business Development ManagerSoftjourn

    Destination Manchester

    The Forum and Awards will be hosted at Emirates Old Trafford, Manchester – the famous home of Lancs Cricket.

    With over 3,600m2 of space, 38 meeting rooms, over 600 on-site parking spaces, excellent transport links and a 150-bedroom Hilton Garden Inn on-site, Emirates Old Trafford is the ideal venue for the Forum.

    Free onsite car parking is available for all attendees. A taxi from Manchester Airport takes approximately 20-25 minutes. The Metrolink tram stop at the stadium connects to the city’s three key rail stations, with trams every few minutes.

    Full hotel details will be provided on registration.

    The Ticketing Business Forum

    16-17 April 2024

    Emirates Old Trafford, Talbot Road, Old Trafford, Stretford, Manchester, UK