Emirates Old Trafford, Manchester
2-3 December 2021
Emirates Old Trafford, Manchester
2-3 December 2021
After the setbacks and shock of the last year, our sector is looking to re-group, rebuild and re-establish. TheTicketingBusiness Forum 2021 is the essential meeting to learn from our industry’s leaders, discover what’s happening, re-connect with friends and make new connections into the global sports and entertainment ecosystem.
More than ticketing, we now encompass the entire ticketing ecosystem from digital marketing and discovery through to pricing, CRM, data and analytics. Join us as we rebuild & reimagine our ticketing business… together!
Mentor, Advisor and Consultant TJChambers Consultancy
Tim Chambers is a Mentor, Advisor and Consultant. He currently works with a number of organisations seeking to enter, redefine or expand their operations within the live entertainment and ticketing sectors, advising on corporate development strategies and directing transactions. Tim also has a number of advisory posts including NED roles with various start-ups and emerging companies.
Director Cuffe and Taylor
Partner in event and gig promoters Cuffe & Taylor which is now part of the Live Nation family. Quite simply Peter is one of the emerging forces in the world of live music, theatre and major national tours. A lover of the arts and treading the boards Peter was destined to work in the entertainment industry. After working in hotel management for a number of years Peter decided to join forces with his best friend and business partner to form Cuffe and Taylor. Alongside his business partner, Peter not only leads the company, but he is the person responsible for sourcing the right artistes for the right events. And with sell-out shows the norm for Cuffe and Taylor, Peter knows just what the hot ticket is. “I’ve always had a passion for entertainment,” says Peter, “but, unable to pursue a career on stage, I’ve decided to put people on it instead!” The most interesting fact about Peter: Before his voice broke (!) he performed a solo on Christmas Day of Once in Royal David’s City on BBC Radio 2 live from the Blackpool Tower Ballroom.
Founder and CEO weshowup
Kahlil Ashanti is the Founder and CEO of weshowup.io, the largest digital pay-after-the-experience platform for arts, culture and entertainment. He created it to scratch his own itch when he wrote a new show and had no idea what to charge the audience for admission, revealing that the perceived value of any event is highest at the end of the experience. As an actor, speaking coach and web developer he is constantly searching for ways to help people share their stories in memorable ways with those they seek to serve. His performance career contains lots of cool accolades which you can find at kahlilashanti.com.
Vice President Reedpop
Despite assuming he’d continue working in Minor League Baseball for his entire career, Mike stumbled into a role with Reedpop working with a great team on some of the most iconic events across the globe. Mike oversees the Comic Con portfolio, which includes New York Comic Con (250,000+ tickets sold), C2E2, Emerald City Comic Con and more. He lives in Connecticut with his wife, two young children and more badges and lanyards than he can count.
CEO Motorsport Tickets
Dale is an experienced and passionate entertainment and ticketing professional with a solid, in-depth knowledge of the live industry and beyond. With a 20-year career spanning a multitude of areas within the industry including venue management, sales & marketing, change management, project & operational management and technology. Dale joined Motorsport Tickets, part of the Motorsport Network as CEO in the autumn of 2019 after a 5-year stint with CTS Eventim in Brazil and London. Previously he held pivotal roles at Ticketmaster and Live Nation and has two Summer Olympics under his belt.
Head of Membership and Ticketing Badminton England / National Badminton Centre
17 years in the sports industry starting in the leisure sector before moving into sports development and then commercial sales. Formerly at Bristol Sport before transferring to Badminton England as Head of Membership and Ticketing. Over the last 12 months she has developed sound and engaging processes to ensure enhanced fan and member experience for national and international buyers. Key ticketing focuses have been implementing a dynamic pricing model to change buying behaviors, engaging with international fans and improving ticketing yield. She has led an emphasis around putting data and insights at the heart of the organisation to focus marketing activity.
CEO Jacobson Consulting Applications
Steve Jacobson is the CEO and founder of JCA, started in 1988 to provide information management services to nonprofit organizations. JCA has delivered consulting projects on CRM strategy, marketing analysis, business intelligence, and ticketing implementations for such clients as Carnegie Hall, Sage Gateshead, the Arsht Center, The American Museum of Natural History, and The Metropolitan Museum of Art. Prior to JCA, Mr. Jacobson worked in economic consulting for Rinfret Associates, Inc. as a research analyst and, subsequently, senior consultant for Data Resources, Inc. He holds Bachelor of Arts degrees in Economics and Psychology from Stanford University.
Head of Commercial Chester Race Company
Rob has worked in the major events sector for almost 20 years. He was part of the Liverpool – European Capital of Culture 2008 delivery team before moving onto Chester Race Company as Head of Marketing and Communications. He has been with ACC Liverpool Group as Head of Partnership and Hospitality for the last 6 and ½ years where he was responsible for the strategic development of all commercial partnerships and corporate hospitality at the M&S Bank Arena, Liverpool. Rob has recently made a return to Chester Race Company Ltd as Head of Commercial and is looking forward to getting involved in significant strategic development projects.
TheTicketingBusiness Awards recognise leadership, innovation & achievement in the use of ticketing across sports, performing arts, music, live entertainment and visitor attractions.
CATEGORIES JUDGES
The latest updates on the Forum, its partners and participants are posted in the news section
3D Digital Venue, powered by MMC, provides Interactive Digital Venue Management Solutions to Sports and Entertainment Venues across the globe. With our 3D Digital Venue technology platform we design need based solutions for our clients providing them a robust, precise and interactive recreation of their Venue to deliver greater fan satisfaction, increase season ticket holder renewal rates, activate new channels of digital sponsorship and provide special viewing experiences for prospective VIP buyers. The primary capabilities of our 3D Digital Venue Platform include: Ticketing3D to Enhance Ticket Sales and Fan Purchase Experience using our interactive 3D Seat Views from all Blocks and Seats; 3D Season Tickets achieve higher renewal rates from season ticket holders by offering 360 degree 3D Views of the seats even before existing venue is refurbished or a new stadium is built; Activation3D, an Interactive Environment to activate Measurable Digital Sponsorship by Product Placement inside our 3D Views & VIP3D, to provide world-class Interactive Experience to prospective VIPs and Corporate Clients with fully 3D Customised views of Luxury Suites and Premium Club Hospitality Areas. Our 3D Digital Venue Platform provide you the most complete, interactive and cutting edge Venue Management Solutions
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We provide insurance cover to ticketing agents, venues and locations across the UK, enabling those ticket sellers in turn to offer a refund facility to their customers following cancellation of tickets or packages as a result of specified unforeseen events. TicketPlan provides an easy to use online application facility in order to ensure that the refund process is as quick, easy and efficient as possible.
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ID&C® are industry leaders in intelligent credentials & accreditation. Supplying RFID & non-RFID wristbands, lanyards, laminates & other products to various sectors. Our supporters include the likes of, Live Nation, The O2 Arena, The NFL and Wembley Stadium. We have 25 years’ experience supplying the largest events, venues & most popular brands globally. With more users switching to cashless payments & needing increased security and data analytics with RFID / NFC technology, ID&C® are proud to lead the way providing innovative and forward thinking product solutions.
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Queue-it is the leading developer of virtual waiting room services to control website and app traffic surges, by offloading visitors to a waiting line environment. Queue-it enables venues, ticketing, and event platforms across the globe to keep their systems online and fans informed, blocking malicious bots and creating a personalized waiting experience on their most business-critical days. The use of Queue-it has ensured online fairness during high-demand online events for more than 2 billion end-users worldwide.The company has offices in Denmark and the U.S. To learn more about Queue-it, please visit our website.
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TixTrack is a software house specialising in live entertainment ticketing, with a particular focus on mobile technologies and revenue optimisation. Our original product, TixTrack Pro, was released in ’09 to help touring producers collate sales data from disparate ticketing systems and analyse it for pricing and promotional opportunities. We subsequently developed Nliven (first released in September ’15), a full-service API-based reserved seat ticketing system designed from an ergonomic mobile UI backwards onto tablets and desktops. Our third product is Ticketure, a modern API-based mobile-first timed-entry ticketing system for museums, galleries and visitor attractions. Since our formation in ’08 we have secured and retained a portfolio of high-profile Clients including Cirque du Soleil, Disney, Nederlander, Feld Entertainment, MGM Resorts, Jujamcyn, Nimax and the Chicago Museum of Science and Industry.
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Booking Protect offers better protection for your customers, with better revenue for venues. Wherever they are. Wherever you are.
We provide the world’s most flexible and comprehensive refund protection. Making sure that your customers aren’t left out of pocket, should the worst happen.
But it’s not just your customer who benefits. By partnering with Booking Protect, venues get access to an all-new revenue stream with very little input from you, all at no cost.
Which means peace of mind for your customers, and a rewarding partnership for you.
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Tixserve provides a SaaS, white-label, digital ticket fulfilment solution for event creators and rights owners that uses patent-pending secure ‘track & trace’ interactive technology to delight customers, reduce costs, stop fraud, control ticket resale/exchange and generate new revenues from contextual mobile commerce.
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Softjourn is a global technology services provider focused on working with ticketing services. After almost 20 years, we have a unique understanding about the kind of ticketing solutions that clients want. With us, they don’t waste time explaining a box office app, why offline mode is important, or how patrons work. Because of our experience, we can get up to speed quicker and our client’s new ticketing service functionality gets to market faster. Clients understand that our expertise makes us an invaluable partner. We’re able to offer business-building insights like suggesting new functionality and advanced technology. We help our clients do more than remain competitive; we give them the tools to go after new markets and more profits.
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Add value to your fan engagement with bespoke ticket packaging and merchandise designed, sourced and manufactured for you by the experienced Cedar Packaging team. From pin badges, pens, bags and ticket wallets, through to membership tins and hospitality boxes, we have it covered! Our solutions can help you create the all-important engagement you are looking for with your fans and guests, all within your desired budget. Why not put us to the test? We’d be delighted to find the perfect solution for you and your fans.
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Arcadia offers software development services focusing on several verticals including ticketing business. Our team is 500 smart developers who are experts in high-load applications, mobile, data analysis, AI and BI. We design and build software systems for our customers in areas including Ticketing platforms, Access control systems and Integrations with ticket providers. Arcadia can extend your development team or deliver a standalone project on time and in a cost-effective manner.
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TLS – Boca Systems distributes BOCA thermal ticket printers, tickets and other related products, such plastic cards and barcode scanners through its international network of subsidiaries. The sturdy BOCA thermal ticket printer is the industry standard for fast, high-quality thermal printing. Moreover, the combination of the BOCA printers and our tickets guarantees carefree and secure ticketing with our Lifetime Print-Head guarantee. TLS – Boca Systems mainly supplies their products through its system partners. These partners supply the BOCA printers and/or tickets to their end user(s). End users mainly operate in the following areas: Theatres, Stadiums, Cinemas, Congress & Exhibition Centres, Family & Leisure parks, Museums, Ticketing Services, Zoos & Aquariums, Airports & Air Traffic Control and Public Transport.
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Since 2017, when we started introducing our solution in Scandinavia, Tix has become the fastest growing supplier in the Scandinavian market. Tix and all our companies in Scandinavia, Benelux and the United Kingdom, focuses on offering updated and modern system solutions for concert halls, theatres, culture- and music houses.
The ticketing industry is becoming increasingly complex and competitive. In our opinion, this increases the need and value of being a local partner. Tix is local and now outgrowing the Nordic region across Europe. Our experience and focus on this market – which differ from other regions and countries in so many ways – ensures that there is always an adjusted and clear strategy in our development and overall vision. In our company, we are completely focused on developing and implementing our platform in this segment where we have our in-depth and long-term knowledge and experience, and this is where we are currently experiencing an overwhelming interest in our solutions and offers.
The Tix system is new and designed according to the latest customer experience guidelines and with and uncompromising focus on usability; both for those who work daily in the system as well as for ticket buyers.
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TheTicketingBusiness Awards are set to be the highlight of the Forum, with the winners announced in front of an audience of senior industry figures during a private, gala dinner.
The Awards were launched in order to:
Hundreds of nominations will be whittled down to create the shortlists. The winner of each category will be decided either by online voting by the global ticketing industry or by the independent TheTicketingBusiness Awards judging panel.
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All the latest ticketing business news, blogs, videos, and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place. Curated and brought to you by the TheTicketingBusiness Forum.
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The Society of Ticket Agents and Retailers (STAR), is the representative body for the UK ticketing industry, promoting consumer confidence and excellent service through a strict Code of Practice and as an approved Alternative Dispute Resolution body for its members.
STAR’s membership includes ticket agencies, West End and regional theatres, arenas, music venues, travel companies and many others in the ticketing industry. Sales through STAR members represent over 90% of UK theatre and music ticket sales.
With widespread support and recognition from entertainment venues, promoters and producers as well as law enforcement and government, STAR has been at the forefront of cross-industry initiatives to improve consumer confidence, combat fraud and make ticket buying safer for the past twenty-four years.
