Emirates Old Trafford, Manchester
2-3 December 2021
Emirates Old Trafford, Manchester
2-3 December 2021
After the setbacks and shock of the last year, our sector is looking to re-group, rebuild and re-establish. TheTicketingBusiness Forum 2021 is the essential meeting to learn from our industry’s leaders, discover what’s happening, re-connect with friends and make new connections into the global sports and entertainment ecosystem.
More than ticketing, we now encompass the entire ticketing ecosystem from digital marketing and discovery through to pricing, CRM, data and analytics. Join us as we rebuild & reimagine our ticketing business… together!
Mentor, Advisor and Consultant TJChambers Consultancy
Tim Chambers is a Mentor, Advisor and Consultant. He currently works with a number of organisations seeking to enter, redefine or expand their operations within the live entertainment and ticketing sectors, advising on corporate development strategies and directing transactions. Tim also has a number of advisory posts including NED roles with various start-ups and emerging companies.
Director Cuffe and Taylor
Partner in event and gig promoters Cuffe & Taylor which is now part of the Live Nation family. Quite simply Peter is one of the emerging forces in the world of live music, theatre and major national tours. A lover of the arts and treading the boards Peter was destined to work in the entertainment industry. After working in hotel management for a number of years Peter decided to join forces with his best friend and business partner to form Cuffe and Taylor. Alongside his business partner, Peter not only leads the company, but he is the person responsible for sourcing the right artistes for the right events. And with sell-out shows the norm for Cuffe and Taylor, Peter knows just what the hot ticket is. “I’ve always had a passion for entertainment,” says Peter, “but, unable to pursue a career on stage, I’ve decided to put people on it instead!” The most interesting fact about Peter: Before his voice broke (!) he performed a solo on Christmas Day of Once in Royal David’s City on BBC Radio 2 live from the Blackpool Tower Ballroom.
Founder and CEO weshowup
Kahlil Ashanti is the Founder and CEO of weshowup.io, the largest digital pay-after-the-experience platform for arts, culture and entertainment. He created it to scratch his own itch when he wrote a new show and had no idea what to charge the audience for admission, revealing that the perceived value of any event is highest at the end of the experience. As an actor, speaking coach and web developer he is constantly searching for ways to help people share their stories in memorable ways with those they seek to serve. His performance career contains lots of cool accolades which you can find at kahlilashanti.com.
Vice President Reedpop
Despite assuming he’d continue working in Minor League Baseball for his entire career, Mike stumbled into a role with Reedpop working with a great team on some of the most iconic events across the globe. Mike oversees the Comic Con portfolio, which includes New York Comic Con (250,000+ tickets sold), C2E2, Emerald City Comic Con and more. He lives in Connecticut with his wife, two young children and more badges and lanyards than he can count.
CEO Motorsport Tickets
Dale is an experienced and passionate entertainment and ticketing professional with a solid, in-depth knowledge of the live industry and beyond. With a 20-year career spanning a multitude of areas within the industry including venue management, sales & marketing, change management, project & operational management and technology. Dale joined Motorsport Tickets, part of the Motorsport Network as CEO in the autumn of 2019 after a 5-year stint with CTS Eventim in Brazil and London. Previously he held pivotal roles at Ticketmaster and Live Nation and has two Summer Olympics under his belt.
Head of Membership and Ticketing Badminton England / National Badminton Centre
17 years in the sports industry starting in the leisure sector before moving into sports development and then commercial sales. Formerly at Bristol Sport before transferring to Badminton England as Head of Membership and Ticketing. Over the last 12 months she has developed sound and engaging processes to ensure enhanced fan and member experience for national and international buyers. Key ticketing focuses have been implementing a dynamic pricing model to change buying behaviors, engaging with international fans and improving ticketing yield. She has led an emphasis around putting data and insights at the heart of the organisation to focus marketing activity.
CEO Jacobson Consulting Applications
Steve Jacobson is the CEO and founder of JCA, started in 1988 to provide information management services to nonprofit organizations. JCA has delivered consulting projects on CRM strategy, marketing analysis, business intelligence, and ticketing implementations for such clients as Carnegie Hall, Sage Gateshead, the Arsht Center, The American Museum of Natural History, and The Metropolitan Museum of Art. Prior to JCA, Mr. Jacobson worked in economic consulting for Rinfret Associates, Inc. as a research analyst and, subsequently, senior consultant for Data Resources, Inc. He holds Bachelor of Arts degrees in Economics and Psychology from Stanford University.
Head of Commercial Chester Race Company
Rob has worked in the major events sector for almost 20 years. He was part of the Liverpool – European Capital of Culture 2008 delivery team before moving onto Chester Race Company as Head of Marketing and Communications. He has been with ACC Liverpool Group as Head of Partnership and Hospitality for the last 6 and ½ years where he was responsible for the strategic development of all commercial partnerships and corporate hospitality at the M&S Bank Arena, Liverpool. Rob has recently made a return to Chester Race Company Ltd as Head of Commercial and is looking forward to getting involved in significant strategic development projects.
TheTicketingBusiness Awards recognise leadership, innovation & achievement in the use of ticketing across sports, performing arts, music, live entertainment and visitor attractions.
CATEGORIES JUDGES
The latest updates on the Forum, its partners and participants are posted in the news section
3D Digital Venue, powered by MMC, provides Interactive Digital Venue Management Solutions to Sports and Entertainment Venues across the globe. With our 3D Digital Venue technology platform we design need based solutions for our clients providing them a robust, precise and interactive recreation of their Venue to deliver greater fan satisfaction, increase season ticket holder renewal rates, activate new channels of digital sponsorship and provide special viewing experiences for prospective VIP buyers. The primary capabilities of our 3D Digital Venue Platform include: Ticketing3D to Enhance Ticket Sales and Fan Purchase Experience using our interactive 3D Seat Views from all Blocks and Seats; 3D Season Tickets achieve higher renewal rates from season ticket holders by offering 360 degree 3D Views of the seats even before existing venue is refurbished or a new stadium is built; Activation3D, an Interactive Environment to activate Measurable Digital Sponsorship by Product Placement inside our 3D Views & VIP3D, to provide world-class Interactive Experience to prospective VIPs and Corporate Clients with fully 3D Customised views of Luxury Suites and Premium Club Hospitality Areas. Our 3D Digital Venue Platform provide you the most complete, interactive and cutting edge Venue Management Solutions
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NewC effectively provides sports clubs with solutions within loyalty and e-money, ticketing systems, POS and access control. We specialise in adapting leading international solutions to the needs of the clubs in order to offer intelligent solutions. Focusing on fans, sponsors and stadium operations, NewC is dedicated to deliver the full range of components to support a digital strategy.
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We are a software development company dedicated to providing professional services for the sports market, focused on elite spectator sports that attract thousands of fans. We create and execute solutions that vastly improve operations in ticketing and event management. We bring technological evolution to the sports realm, moving from printed paper to a fully digital ecosystem that operates on data and harnesses the latest IT to improve the overall fan experience. Our market-leading online platform FAN+ is the result of extensive event industry experience, including years of collaboration with sports clubs committed to building tools to meet their vast range of needs. We pay special attention to multi-event top-grossing products such as season tickets, memberships, and subscriptions, whilst streamlining the sales and delivery processes. We build trust and credibility through quality customer service. We strive to stay ahead of the curve to deliver stress-free match day and contribute to success. We follow rigorous pre-match-day testing protocols and work cooperatively with third-parties to effect technically sound solutions.
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Behind the world’s most successful events.
Get your live events discovered, attended and remembered. With our software solutions, audience growth strategies and client communities all working seamlessly together, we help you make event magic. We have 9,000+ venues and 4,500+ clients of all sizes around the world – from the smallest venues to the biggest events. Our vantage point makes us unique in the market. We process over 110-million tickets per year which amounts to $3 billion in ticketing and fundraising transactions. We look forward to using our insights and experience to become your essential partner in live events.
Stay22 is a tailored accommodation solution for event-goers, and the only platform in the world showing both Hotels and Airbnb side-by-side! Our venue-centric interactive map aggregates all the best Hotel and Airbnb deals while displaying useful features to event-goers. Combined to our commission-share program and simple iframe integration, Stay22 has become a no-brainer for organisations of the entertainment industry wanting to enhance their customers’ user-experience.
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We provide insurance cover to ticketing agents, venues and locations across the UK, enabling those ticket sellers in turn to offer a refund facility to their customers following cancellation of tickets or packages as a result of specified unforeseen events. TicketPlan provides an easy to use online application facility in order to ensure that the refund process is as quick, easy and efficient as possible.
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A pioneer in applying the SaaS model to ticketing, SecuTix is a Global developer of an integrated, cloud-based platform for white-label ticketing and audience management. SecuTix 360° provides event professionals with a multichannel ticketing solution to control their distribution, engage their audiences and thus leverage customer loyalty and boost sales. A subsidiary of ELCA, SecuTix is headquartered in Lausanne and has offices in Paris, Madrid, London, Miami, Milan and Munich. Over a hundred businesses, operating in the field of museums, live entertainment, stadiums and sports clubs, municipalities and festivals have put their faith in SecuTix to revolutionise their ticketing processes and provide customers with a unique experience. For more information, visit www.secutix.com.
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ID&C® are industry leaders in intelligent credentials & accreditation. Supplying RFID & non-RFID wristbands, lanyards, laminates & other products to various sectors. Our supporters include the likes of Universal Music, Live Nation, & O2 Arena to brands such as Red Bull, Google, the Super Bowl & Disney. We have 25 years’ experience supplying the largest events, venues & most popular brands globally. With more users switching to cashless payments & needing increased security and data analytics with RFID / NFC technology, ID&C® are proud to lead the way providing innovative and forward-thinking product solutions.
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PACIFA Decision was founded 10 years ago and since 2013 is the European leader in 3D seats maps, with more than 2.5 million unique seats online.
The solutions we offer enhance existing ticketing systems and VIP area services online and are by far the best ones in the current market, with the highest quality of rendering and fastest time to load the 3D views. Our easy-to-set API allows us to be plugged in to any kind of system, is responsive to all devices and is in daily use by major sports clubs such as Real Madrid, Arsenal or PSG. Our existing references are our best ambassadors to testify that what we deliver is really worth the investment!
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Queue-it is the leading developer of virtual waiting room services to control website and app traffic surges, by offloading visitors to a waiting line environment. Queue-it enables venues, ticketing, and event platforms across the globe to keep their systems online and fans informed, blocking malicious bots and creating a personalized waiting experience on their most business-critical days. The use of Queue-it has ensured online fairness during high-demand online events for more than 2 billion end-users worldwide.The company has offices in Denmark and the U.S. To learn more about Queue-it, please visit our website.
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TixTrack is a software house specialising in live entertainment ticketing, with a particular focus on mobile technologies and revenue optimisation. Our original product, TixTrack Pro, was released in ’09 to help touring producers collate sales data from disparate ticketing systems and analyse it for pricing and promotional opportunities. We subsequently developed Nliven (first released in September ’15), a full-service API-based reserved seat ticketing system designed from an ergonomic mobile UI backwards onto tablets and desktops. Our third product is Ticketure, a modern API-based mobile-first timed-entry ticketing system for museums, galleries and visitor attractions. Since our formation in ’08 we have secured and retained a portfolio of high-profile Clients including Cirque du Soleil, Disney, Nederlander, Feld Entertainment, MGM Resorts, Jujamcyn, Nimax and the Chicago Museum of Science and Industry.
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Purpose-built for Live Entertainment and Sports, Activity Stream solutions break down the data silos and turn data into value through AI-based tools and key business observations. Built in cooperation with leading experts in the business and set up as a subscription service, Activity Stream enables all organisations to get value from their data without a big upfront investment.
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Booking Protect offers better protection for your customers, with better revenue for venues. Wherever they are. Wherever you are.
We provide the world’s most flexible and comprehensive refund protection. Making sure that your customers aren’t left out of pocket, should the worst happen.
But it’s not just your customer who benefits. By partnering with Booking Protect, venues get access to an all-new revenue stream with very little input from you, all at no cost.
Which means peace of mind for your customers, and a rewarding partnership for you.
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Tixserve provides a SaaS, white-label, digital ticket fulfilment solution for event creators and rights owners that uses patent-pending secure ‘track & trace’ interactive technology to delight customers, reduce costs, stop fraud, control ticket resale/exchange and generate new revenues from contextual mobile commerce.
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TheTicketingBusiness Awards are set to be the highlight of the Forum, with the winners announced in front of an audience of senior industry figures during a private, gala dinner.
The Awards were launched in order to:
Hundreds of nominations will be whittled down to create the shortlists. The winner of each category will be decided either by online voting by the global ticketing industry or by the independent TheTicketingBusiness Awards judging panel.
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All the latest ticketing business news, blogs, videos, and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place. Curated and brought to you by the TheTicketingBusiness Forum.
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The Society of Ticket Agents and Retailers (STAR), is the representative body for the UK ticketing industry, promoting consumer confidence and excellent service through a strict Code of Practice.
STAR’s membership includes ticket agencies, West End and regional theatres, arenas, music venues, travel companies and many others in the ticketing industry. Sales through STAR members represent over 90% of UK theatre and music ticket sales (over a million tickets per week).
With widespread support and recognition from entertainment venues, promoters and producers as well as law enforcement and government, STAR has been at the forefront of cross-industry initiatives to improve consumer confidence, combat fraud and make ticket buying safer for the past twenty years.
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