The winners of TheTicketingBusiness Awards 2019 were announced on the evening of 9 April 2019 during a private ceremony at Emirates Old Trafford, Manchester.

Now in their fourth year, TheTicketingBusiness Awards (previously Ticketing Technology Awards) are the only awards to recognise a whole spectrum of achievements from across the global entertainment ticketing industry.

The awards ceremony took place during TheTicketingBusiness Forum, in front of an audience of senior industry figures.

“Congratulations to everyone who reached the podium,” commented Ian Nuttall, founder of TheTicketingBusiness.

“Winners included our industry’s leaders, achievers and stand-out innovators, who should all be very proud of their achievements.”

Hundreds of nominations were whittled down to create the shortlists, judged by an independent panel of industry figures including:

  • Ian Nuttall, CEO & Co-Founder, TheTicketingBusiness
  • Sian Hoggett, Head of Membership and Customer Relationship Mgmt, British Museum
  • Tim Chambers, Managing Director, TJChambers Consultancy
  • Helen Hoban, Head of Ticketing, Silverstone Circuits
  • Edwin Suk, CIO, Stadion Feyenoord
  • Akos Remetei-Filep, Head of Sales, Sziget Cultural Management
  • Georgia Bekyra, Head of Ticketing Operations, UK Athletics

CAMPAIGN OF THE YEAR AWARD

Category Winner: “Open to All” venue launch – Bonus Arena, UK

Shortlisted nominees:

  • “Calling all Zalgiris virgins” – Basketball Club Zalgiris Kaunas, Lithuania
  • “Beautiful, The Carol King Story” – Ticketek/Michael Cassel Group/Her Majesty’s Theatre, Australia
  • “Ed Sheeran ÷ Stadium Tour Fan Engagement” – Kilimanjaro Live/DHP/AEG/FanFairAlliance/Victim of Viagogo, UK
  • “MLS Cup Run: Breaking records to go all the way in Atlanta” – Atlanta United FC / Mercedes-Benz Stadium, USA
  • “Amazon Prime Day” – London Theatre Direct, UK

UNSUNG HERO AWARD

Category Winner: Michael Moravick, Box Office Manager, Ticketmaster for Tacoma Venues & Events, USA

Shortlisted nominees:

  • Linda Mundy, Ticketing System Executive, Adelaide Festival Centre Trust, Australia
  • The Customer-Focused Refunds Team – Ticketplan, UK
  • Trevor Baughan, Client Service Representative, TixTrack, UK
  • Tiggy Thompson, Client Services Manager – Music, Ticketmaster, UK

IMPACT AWARD

Category Winner: National Museums Liverpool’s ticketing move – National Museums Liverpool/Gateway Ticketing Systems

Shortlisted nominees:

  • AULA Ticketing Platform – Oxynade/Radio SWH/Ticketingplatform(.)eu
  • In-App Season Ticketing – Swansea City AFC
  • AS Roma B2C Portal – Viva Tickets/AS Roma/3D Digital Venue
  • Lancs Cricket Migration and Enhancements – Lancs Cricket/SecuTix/Two Circles/Pacifa Decision
  • RFID & Cashless at AMP’s Lost & Found Festival Malta – Event Genius/Ticket Arena

DISRUPTOR AWARD

Category Winner: Stay22 Event Accommodation Plugin

Shortlisted nominees:

  • Aventus Public Blockchain Ticketing Protocol
  • Tracer’s Smart Ticket platform
  • TicketSocket’s Ice Cream Social affiliate promoter tool
  • Nliven Partner Platform by TixTrack

CUSTOMER EXPERIENCE AWARD

Category Winner: Enhanced Stadium Entry with Digital Tickets and Mobile Wallets – Everton FC, UK

Shortlisted nominees:

  • Fiserv Forum digital-first ticketing – NBA Bucks/TM Presence/Fortress, USA
  • Our (Constantly Enhanced) Customer Journey – BookMyShow, India
  • Customer Support team at Ticketswap – Mitchell van der Aar, Head of Support & The Support Team – TicketSwap, The Netherlands
  • Simplified UX for Disney Tickets – Disney Tickets/Tixtrack, UK

PRODUCT INNOVATION AWARD

Category Winner: Amazon Alexa Ticket Skill – London Theatre Direct

Shortlisted nominees:

  • Cashless Venue Solution – PayinTech
  • ExpoWare hybrid B2B/B2C Event Registration Solution – The Ticket Factory
  • Integrated ticketing on Instagram – Eventbrite
  • Fullhouse single seat re-targeting tool – TEG
  • Yoti trusted identity platform – Yoti

INSIGHTS & ANALYTICS AWARD

Category Winner: Goldstar’s Matchmaker AI, mass customisation of event recommendation

Shortlisted nominees:

  •  TickX AI-powered, personalised discovery platform
  • Activity Stream’s Data Insights for Customer Interaction
  • TicketSwap’s Predictive models to identify fraudsters
  • Smart Pricer data-driven pricing tools
  • Ticketek Ignition™ API platform

EXECUTIVE OF THE YEAR AWARD

Category Winner: Simon Vickers, Director, Sales & Ticketing, Disney Tickets, UK

Shortlisted nominees:

  • Sonia Friedman, Producer & Founder, Sonia Friedman Productions, UK
  • Donovan Ferreti, CEO, Eventim Brasil, Brazil
  • Paulius Motiejunas, Director, BC Zalgiris Kaunas, Lithuania
  • Julia Hartz, CEO & Co-founder, Eventbrite, USA
  • Jonathan Lack, Senior Director of Ticketing, Milwaukee Bucks/Fiserv Forum, USA

THE TICKETING BUSINESS OF THE YEAR AWARD

Category Winner: TEG, Australia

Shortlisted nominees:

  • TickX, UK
  • BookMyShow, India
  • SecuTix, Switzerland
  • Gateway Ticketing Systems, USA
  • Eventbrite, USA

OUTSTANDING ACHIEVEMENT AWARD

Category Winner: Niels Henrik Sodemann, CEO and Co-founder, Queue-it, Denmark & Camilla Ley Valentin, COO & Co-Founder, Queue-it, Denmark

Congratulations to all of our winners. You can download the Winner’s Brochure here.

What are people saying?

The highest number of exciting conversations we've ever had at a conference!

Natalie Senyk Business Development Manager, Softjourn

The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!

Chloé Julien Founder & CEO, BandSquare, France

A very well organised conference and great fun too. Many exciting opportunities in the pipeline...

Lea Stiels Marketing Manager, Oxynade

CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them

Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK

2019 was our first year at the Forum, we are really happy and have had a lot of very exciting conversations.

Kelsey McGrath Operations Manager, PixelPin

This is the focal point of the ticketing industry in Europe, where the decision-makers meet and exchange ideas

Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark