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Awards: 2018 Nominations are open!

It’s that time of year again, where we call on you – our network of industry experts – to help us recognise achievement, innovation and leadership in the world of ticketing.

TheTicketingBusiness Awards (previously Ticketing Technology Awards) are the only awards to recognise a whole spectrum of achievements from across the global ticketing industry.

The Awards were launched in order to:

  • Recognise leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.
  • Increase the standards and best practice of ticketing.
  • Drive awareness and adoption of future ticketing technology.
  • Improve the customer experience for ticket-buyers across all sectors.

Now in their third year, we are delighted to reveal the 2018 categories and open nominations!



The 2018 Awards were announced on the 17th of April 2018.


2018 AWARDS Categories

TheTicketingBusiness Awards team are delighted to present the Awards categories for 2018. Nominations are now open until Friday 22 December 2017.



The public are invited to submit nominations in the following categories


For the most effective ticket sales & marketing campaign – with emphasis on the innovative use of technology and digital channels. Please explain how the campaign functioned and include measurable insights into success of campaign with your submission.


For an individual/team that delivers consistently outstanding service and results for an entertainment ticketing enterprise (be it a sports team, an arts organisation or an event organiser). Awarded to the quiet achiever(s), the ever-reliable ‘behind-the-scenes’ fixer(s) and the person(s) that ‘just gets on with the job’.


For best migration, upgrade, integration or new implementation project. Who’s moved onto a new platform and really seen their revenues and retention rising? Who’s really bringing their resources together using smart tools and digital connectivity to wow their customers? Who’s bridging the data and departmental silos? Which transformation has had the most impact on ticket sales and success?


Disruptors share a common purpose: create businesses, products and services that are better — less expensive and more creative, useful and impactful — and scalable. Which new business is set to disrupt – or has already destabilised – the established ticketing order?


Awarded to the service, initiative or enhancement to the ticket-buying guest experience – be that at purchase, on arrival, during or after the event. Who’s got the ‘best box office’ out there? What is really improving the way our customers purchase and consume their entertainment experience?


Awarded for a product or service that has uniquely transformed and improved the way ticketing entities do business. Entries should state the organisation/vendor responsible for the product/service, and how the product/service has improved operations at a specific customer install/venue/rightsholder.


Best integration or application of data analysis and insights to an entertainment ticketing challenge. Entries should state the project aims, successes and key products/platforms and partners behind the end result.


For the leader, pioneer or visionary that has moved the ticketing sector to new heights. Awarded to the individual that has over-delivered in the past 12 months.


The big one! Awarded to the best ticketing business in the business – whether that be a ticketing platform, service supplier, box office, venue, team, promoter, visitor destination, festival or rightsholder. Has your organisation really taken its ticketing to a new level in the past 12 months?




The following categories are not open for public nominations


The Outstanding Achievement Award recognises an individual that has shown exceptional commitment, service and leadership to the entertainment ticketing sector industry over a sustained period of time. (And no, they don’t have to be retiring any time soon!). The Outstanding Achievement Award is not open for public nomination.

#MYTICKETTEAM (Winners to be presented during #TBF18)

The winning team from our social campagin will have put forward the most compelling argument, will stand out from other entries, and set an example for the industry as a truly great ticket team – ambassadors for us all. Videos of the runners up will be shown during the Forum and shared online with the industry.


What are the important dates?

Oct 2017 – Nominations Open
Dec 2017 – Nominations Close
Jan 2018 – Shortlists Announced / Voting Opens
Jan 2018 – Dossier Presented to Judges
Feb 2018 – Voting Closes
Apr 2018 – Awards Ceremony

Can I nominate myself?

Of course! (In fact, we encourage it)

We receive hundreds of nominations from organisations wanting to shout about the great work they have done. And you should too.

We actively encourage your team to put yourselves forward. After all, you’re the most qualified to tell us how amazing your work is and why it’s award-worthy.

You can also nominate a colleague or fellow ticketing organisation, and we do get many nominations from outside parties, but don’t be ashamed to blow your own trumpet!

Is there a fee to nominate?

It’s completely free to nominate, and must be done via our simple online nomination form.

What information do I need to nominate?

You’ll need the following information:

  • Owner / Project lead
  • One line description of your entry
  • Details of all organisations to be credited
  • 1,000 word (max) supporting statement
  • 2-5 High Res images
  • Videos (if applicable)
  • Testimonials from senior management

Supporting evidence is strongly encouraged (i.e case studies, stats, figures, client testimonials, news stories etc) as this can greatly assist our Judging Panel and Awards team during their considerations.

Our Awards team will consider all submissions and carry out all the necessary research to qualify before creating our shortlist.

Which categories can I nominate in?

We invite nomination submissions in all open categories. You may nominate in as many categories as you wish, and you may submit the same nomintaion across different categories.

During the shortlist process, The Awards committee may decide that your nomination is more fitting to a different category and you may be placed in that category instead.

When do nominations close?

Nominations for TheTicketingBusiness Awards 2018 will close on Fri 22 December. The submissions considered will need to have taken place between January 2017 – December 2017.

How are the winners decided?

There are two ways that winners will be decided for TheTicketingBusiness Awards.

Some of our categories will be open for public voting where the industry can vote online for their chosen winner.

The rest of our categories will be put forward to our international Judging Panel (TBA) who will reach a decision after looking at all the evidence provided.

When will the winners be announced?

The winners will be announced during the private ceremony on 17 April at Emirates Old Trafford, Manchester, UK.

Finalists are required to send a representative on the night in order to be in the running to win.

What will the winners receive?

The winner of each category:

  • Will be presented with a trophy during the ceremony, to take pride of place in the office
  • Full profile in the Winners Brochure
  • Profile in the post-event press release
  • Online profile on both our Forum website and TheTicketingBusiness News website
  • Headline advertising space on TheTicketingBusiness News website
  • Winners feature article in TheTicketingBusiness Newsletter to 30,000 readers
  • Feature across our social media channels

How do I vote?

We will open an online voting system once the shortlists have been announced. There will be a sharable link that you can pass on to everyone else you know too.

You can, of course, vote for yourself but you’ll only be able to vote once, so if you’re in the running, you’ll need to promote your entry to your own audience to gain support.

Will you let me know if I’ve won before the night?

Despite many requests, we will never reveal winners before the night. You’ll just have to be there to find out.

Who were the winners last year?

You can download the full 2017 Winners Brochure here.

Who is on the Judging Panel?

We haven’t appointed our 2018 Judging Panel yet. But take a look at our 2017 Judges here.



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