We have a problem – TheTicketingBusiness Awards 2018 wants to recognise the ticketing industry’s Unsung Heroes, but (as is their nature) they aren’t going to put themselves forward.

If there is someone in your organisation who is always delivering amazing things but never shouts about it, you need to nominate them and tell us why they should be honoured.

The Unsung Hero Award 2018 will go to the individual/team that delivers consistently outstanding service and results for an entertainment ticketing enterprise (be it a sports team, an arts organisation or an event organiser).

This is awarded to the quiet achiever(s), the ever-reliable ‘behind-the-scenes’ fixer(s) and the person(s) that ‘just gets on with the job’.

Previous Winners

In 2016 the category winner was Stephanie Lett, Live Nation with the Judging Panel commenting: “A difficult category to decide. The winner is an impressive individual who, despite departmental cutbacks and staff changes, clearly ticked the ‘getting on with the job’ aspects of this particular Award. This is the kind of person every ticketing business should be hiring”

in 2017, the award went to Paul Bohunsky, Development Team Lead, nolock, (Life Ball Vienna), Austria. The Judging Panel had this to say about the decision: “There are many of these people in our industry: Quietly going about their daily tasks of fixing systems, improving operations and getting the job done. But our winner has applied his skills much further and for the benefit of others. Since 2010 Paul has been part of team that donates his time and skills to the famous Life Ball Vienna – one of the world’s highest profile charity fundraisers and the biggest charity event in Europe supporting people with HIV or AIDS. He insisted since day one that he would not take payment and continues to give hours, days and weeks to the event. In addition to the prep work, at every Life Ball he’s been known to put in frequent 36-hour non-stop work stints as production lead for access control. In the background, he ensures things run smoothly so that, in turn, the Ball can do its best to help others. We salute this unsung ticketing hero.”

View the 2017 winners brochure

Who is your unsung hero?

Nomination takes just a few minutes via our online form and the benefits of winning are endless.

Take a look at our categories below, and if your achievements fit, get nominating!

Nominations close on Friday 22 December

 

 

OPEN CATEGORIES

The public are invited to submit nominations in the following categories


CAMPAIGN OF THE YEAR

For the most effective ticket sales & marketing campaign – with emphasis on the innovative use of technology and digital channels. Please explain how the campaign functioned and include measurable insights into success of campaign with your submission.


UNSUNG HERO AWARD

For an individual/team that delivers consistently outstanding service and results for an entertainment ticketing enterprise (be it a sports team, an arts organisation or an event organiser). Awarded to the quiet achiever(s), the ever-reliable ‘behind-the-scenes’ fixer(s) and the person(s) that ‘just gets on with the job’.


IMPACT AWARD

For best migration, upgrade, integration or new implementation project. Who’s moved onto a new platform and really seen their revenues and retention rising? Who’s really bringing their resources together using smart tools and digital connectivity to wow their customers? Who’s bridging the data and departmental silos? Which transformation has had the most impact on ticket sales and success?


DISRUPTOR AWARD

Disruptors share a common purpose: create businesses, products and services that are better — less expensive and more creative, useful and impactful — and scalable. Which new business is set to disrupt – or has already destabilised – the established ticketing order?


GUEST EXPERIENCE AWARD

Awarded to the service, initiative or enhancement to the ticket-buying guest experience – be that at purchase, on arrival, during or after the event. Who’s got the ‘best box office’ out there? What is really improving the way our customers purchase and consume their entertainment experience?


PRODUCT INNOVATION AWARD

Awarded for a product or service that has uniquely transformed and improved the way ticketing entities do business. Entries should state the organisation/vendor responsible for the product/service, and how the product/service has improved operations at a specific customer install/venue/rightsholder.


INSIGHTS & ANALYTICS AWARD

Best integration or application of data analysis and insights to an entertainment ticketing challenge. Entries should state the project aims, successes and key products/platforms and partners behind the end result.


EXECUTIVE OF THE YEAR AWARD

For the leader, pioneer or visionary that has moved the ticketing sector to new heights. Awarded to the individual that has over-delivered in the past 12 months.


THE TICKETING BUSINESS OF THE YEAR AWARD

The big one! Awarded to the best ticketing business in the business – whether that be a ticketing platform, service supplier, box office, venue, team, promoter, visitor destination, festival or rightsholder. Has your organisation really taken its ticketing to a new level in the past 12 months?

 

NOMINATE NOW

 

Nominations will close on Friday 22 December 2017.

What are people saying?

The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!

Chloé Julien Founder & CEO, BandSquare, France

CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them

Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK

This is the focal point of the ticketing industry in Europe, where the decision-makers meet and exchange ideas

Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark

At the Forum we made concrete progress with regards to selecting a new ticketing provider. I would be happy to recommend the Forum to other venues in the future.

Martin O'Donoghue Business Development Manager, Cork Opera House, Ireland

If you’re curious about the future, if you want to see how things are developing, if you wanna get to know your peers... you need to be at the Forum.

James Charrington CEO, Dewynters, UK

For me the most important thing was to meet with all the different companies in ticketing and I’ve managed that, and I left with many business cards!

Grégory Six Major Projects and Development Manager, AS Monaco, Monaco