Which? has launched a campaign for greater transparency on compulsory charges and says ticket firms could be breaching ASA rules.
New Which? research reveals that eight in 10 people who have booked tickets online in the last year think the level of compulsory fees charged by many companies is a rip-off.
In response to its survey, the overwhelming majority of people (93%) agreed that companies should always show any extra compulsory charges upfront.
‘Lack of transparency’
Which? executive director, Richard Lloyd, said: ‘Consumers tell us they are feeling ripped off by the level of ticketing charges and the lack of transparency means it is almost impossible for people to compare prices when booking online.
What do you think? Is it that black and white?
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