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TheTicketingBusiness Awards 2018 Shortlists Announced

TheTicketingBusiness are delighted to announce the finalists for TheTicketingBusiness Awards 2018 and open public voting in four categories.

With nominations flooding in from around the world, we would like to sincerely congratulate all of our finalists for making the shortlists – we will be in touch shortly to advise the next steps of your nomination.

Public voting is now closed. Thank you to the thousands of people who voted!

Proudly presenting our 2018 Shortlists


For the most effective ticket sales & marketing campaign – with emphasis on the innovative use of technology and digital channels.

  • Vasco Rossi at Modena Park – Big Bang/VivaTicket/Best Union (Italy)
  • #CheersTo18Years – London Theatre Direct (UK)
  • 10 Festivals, 48 hours – Skiddle (UK)
  • Ticketmaster Presence debut at Orlando City Stadium – Orlando City Soccer & Ticketmaster (USA)
  • #WeAreTogether – Bolton Wanderers FC (UK)

Winner decided by: Online ballot of the global ticketing industry

Voting is now closed


For an individual/team that delivers consistently outstanding service and results for an entertainment ticketing enterprise (be it a sports team, an arts organisation or an event organiser). Awarded to the quiet achiever(s), the ever-reliable ‘behind-the-scenes’ fixer(s) and the person(s) that ‘just gets on with the job’.

  • Ekaterina Kameneva, Head of Project Department, Kassir (Russia)
  • Sue Beaumont, Ticket Office Manager, Huddersfield Town FC (UK)
  • Chris Sheap, VP – Ticket Operations, Monumental Sports and Entertainment (USA)
  • Daniel Hunt, Ticketing Manager, WhatsOnStage (UK)
  • Sarah Goodson, Director – Fine Arts Ticket Office, Florida State University (USA)
  • Sally Rennie, Operations Manager, Ayr Gaiety Theatre Partnership (UK)

Winner decided by: Decision by Judging Panel


For best migration, upgrade, integration or new implementation project. Who’s moved onto a new platform and really seen their revenues and retention rising? Who’s really bringing their resources together using smart tools and digital connectivity to wow their customers? Who’s bridging the data and departmental silos? Which transformation has had the most impact on ticket sales and success?

  • Danish Superleague migration to Roboticket – Roboticket (Poland) & Danish Superleague (Denmark)
  • Hertford Theatre new ticketing implementation – Hertford Theatre (UK) & Ticketsolve (Ireland)
  • TicketWeb Backline for independent music venues – Music Venue Trust and TicketWeb (UK)
  • University of Vermont move to MyTickets – University of Vermont and (USA)
  • Nimax Theatres’ new eCommerce website – Nimax Theatres (UK) & TixTrack (USA)
  • eCommerce platform for Amsterdam Dance Event – Paylogic (The Netherlands)

Winner decided by: Decision by Judging Panel


Disruptors share a common purpose: create businesses, products and services that are better — less expensive and more creative, useful and impactful — and scalable. Which new business is set to disrupt – or has already destabilised – the established ticketing order?

  • GUTS Tickets (The Netherlands)
  • Ticketrunner (Germany)
  • Upgraded Inc. (USA)
  • Ticketfrog (Switzerland)
  • TickX (UK)

Winner decided by: Online ballot of the global ticketing industry

Voting is now closed


Awarded to the service, initiative or enhancement to the ticket-buying guest experience – be that at purchase, on arrival, during or after the event. Who’s got the ‘best box office’ out there? What is really improving the way our customers purchase and consume their entertainment experience?

  • Alfred NFC Ticketing at Oakland A’s – Peripherals (USA)
  • Fan to Fan resale platform – See Tickets (UK)
  • Ticketmaster Verified Fan – Ticketmaster (USA)
  • Outsourced Telephone Ticketing Services – TicketSource (UK)
  • Reinventing cinema ticketing experience – Everyman Cinemas (UK)

Winner decided by: Decision by Judging Panel


Awarded for a product or service that has uniquely transformed and improved the way ticketing entities do business.

  • Machine learning, eCommerce Fraud prevention SaaS – Riskified (Israel)
  • ReCreateX reseller platform – Syx Ticketing (Belgium)
  • Ticketmaster’s Presence & LISNR’s Data-Over-Sound Technology – LISNR & Ticketmaster (USA)
  • Nliven VR mobile preview – TixTrack (USA)
  • Cashless Event Solution – Event Genius (UK)

Winner decided by: Decision by Judging Panel


Best integration or application of data analysis and insights to an entertainment ticketing challenge.

  • Arenametrix data analytics tools – Arenametrix (France)
  • Etix Analytics and Etix Community – Etix USA)
  • Smart Gift Finder / Event Affinity Engine – Ents24 (UK)
  • C-Feed customer review feeds – Jewel Labs (The Netherlands)
  • Ticketmaster Presence debut at Orlando City Stadium – Orlando City Soccer & Ticketmaster (USA)

Winner decided by: Decision by Judging Panel


For the leader, pioneer or visionary that has moved the ticketing sector to new heights. Awarded to the individual that has over-delivered in the past 12 months.

  • Russell D’Souza, Co-Founder, SeatGeek Enterprise (USA)
  • Helge Hollander, CEO, Reservix/AdTicket (Germany)
  • Ashish Hemrajani, Co-Founder & CEO, BookMyShow (India)
  • Sean Hanly, CEO, Ticketsolve (Ireland)
  • Luuc Elzinga CEO & Co-founder, (The Netherlands)
  • Travis Janovich, CEO, Etix (USA)

Winner decided by: Online ballot of the global ticketing industry

Voting is now closed


The big one! Awarded to the best ticketing business in the business – whether that be a ticketing platform, service supplier, box office, venue, team, promoter, visitor destination, festival or rightsholder. Which organisation has really taken its ticketing to a new level in the past 12 months?

  • London Theatre Direct (UK)
  • SeatGeek Enterprise (USA)
  • SecuTix (Switzerland)
  • Tiqets (The Netherlands)
  • Etix (USA)

Winner decided by: Online ballot of the global ticketing industry

Voting is now closed

If you made the shortlists, we’ll be in touch shortly!

Winners will be announced at the Gala Awards evening at Emirates Old Trafford, Manchester on 17 April.

Want to join us on the night? Registered delegates of the Forum can exclusively buy tickets for the ceremony. Get in touch to register for the Forum.

Any questions about the Awards, please email

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