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More Speakers Announced for Manchester

Following our announcment of the first eight speaker names for Europe’s leading ticketing business meeting, we just couldn’t wait to give you nine more. Our final speaker line-up will be a 40-strong stellar cast of the industry’s movers, shakers and all-round disruptors…

TheTicketingBusiness is proud to present the latest names joining the 2018 speaker line up

Lucinda Brown, Venue Business Manager, Islington Assembly Hall, UK

Mobile ticketing to tackle touts and improving the fan experience

Lucinda has worked in live music for the past 20 years. Starting as Venue Manager at Newcastle University Students Union then moving on to Birmingham Academy, Islington Academy and more recently The Forum, Kentish Town. In between venue management roles, Lucinda was Group Marketing Manager for both the Academy Music Group and MAMA & Company. Her most recent position at MAMA was as Business Development Manager where she was responsible for managing the venue marketing team, venue promoters, supporting the Operations Director overseeing nine venues as well as managing partnered events.


Paul Williamson, Founder, Sports Ink Associates, UK

Major events. Major challenges. Ticketing the biggest events on Earth 

Paul has worked on ticketing projects for many major sports events, including Rugby World Cups, Cricket World Cups and Commonwealth Games. He was Director of Ticketing at London 2012, which sold 10.99 million tickets, valued at $1 billion. He now leads a consultancy, focusing on reducing ticketing risk and improving revenues at major events.

Carolyn Sims, Marketing Director, ENO English National Opera, UK

What’s (still) wrong with our business?

Carolyn is a highly respected, hands-on, marketing strategist who has worked in a range of entertainment and retail organisations in her career including Ticketmaster, Really Useful, Live Nation Entertainment and Time Out. Carolyn’s innate ability to be able to put the customer first means that she has forged and shared her skills across a range of customer channels in digital marketing, CRM, audience development and marketing strategies that enable organisations to become profitably customer centric. Carolyn is an experienced professional in developing and implementing innovative growth strategies through the delivery of customer focused ticketing and commercial excellence. Her passion is for new technologies that provide a great experience for customers to be able to get to and buy the ticket they want.

Mikkel Bjerre, Ticketing & Customer Service Manager, FC København, Denmark

Season ticket segments and fan insights

Mikkel has Responsibility for operation and development of F.C. Copenhagen ticket system – including sale and activation of tickets and season tickets. Responsibility for customer service department related to ticket, season ticket sales and loyalty program. Execution of F.C. Copenhagen’s loyalty and benefit program, VoresKBH,

Laurence Miller, Commercial Director, Nimax Theatres, UK

Saying farewell to allocations. Saying hello to real-time insights

Laurence Miller is the Commercial Director for Nimax Theatres Ltd, the owners and operators of six West End theatres. Laurence oversees the programming, production, marketing and ticketing at Nimax.

Laurence has worked in the West End for just under twenty-five years, and prior to joining Nimax was CoO for Clear Channel Entertainment Theatrical.He is fascinated and interested in the use of new technology within West End theatres to improve distribution and increase sales for production.

Philip Shaw-Stewart, Co-Founder & COO, Citizen Ticket, UK

Adventures in blockchain ticketing

Philip is co-founder of Citizen Ticket an ethical tech startup that aims to eradicate the unethical ticketing practices that plague the events industry, including ticket touting, ticket counterfeiting and unfair secondary selling.

As an event organiser by trade and working in the industry for some 10 years, he and his Co-founder became increasingly aware of the unfair methods used when it came to the ticketing of high popularity events and set out to make a positive change in the industry. His team are now pioneering the Blockchain ticketing space with their ‘BitTicket’ delivery system.

Fascinated by how concepts gain mass appeal and mining data to find trends. Above all Phil loves locking unsuspecting people into political debate at any opportunity and spreading the gospel of vegetarianism.

Daniel Gutermuth, Head of CRM / Digital Marketing, DFB-Wirtschaftsdienste Consulting & Sales Services, Germany

Data insights from Europe’s leading football league

Daniel is Head of CRM / Digital Marketing at DFB-Wirtschaftsdienste GmbH – a subsidiary of the German Football Association. Daniel has 9 years’ experience in the world‘s biggest sports association. Alongside standard licensing and merchandising duties for the DFB, the company is also responsible for the national and international marketing of the association’s services, products and content. Their customised solutions are designed to support customers from the formation of an organising committee right through to the last kick of the tournament.

Tim Chambers: MD TJChambers Consultancy, UK

Interrogating the industry’s latest start-ups and disruptors

Senior advisor and consultant for ticketing and the business of live entertainment. Career experience includes M&A, strategic development and corporate leadership for various Start-Up’s and PLC. Currently advising a number of international organisations seeking to transform their business operations within the sector. Available for coffee, will travel.

Steve Machin, CEO, Accent Media/Dot Tickets, UK

Blockchain! Why bother?

Steve is a pioneer of the live entertainment & ticketing sectors and has held senior roles including time at Ticketmaster Europe and Artist Nation. Throughout his career he has connected cutting edge marketing and technology with access to global live entertainment industries.

Steve co-founded Accent Media in 2012 and successfully applied for the Top Level Domain “Tickets” with a vision to create an authentic and trusted domain-space for online ticketing. Steve speaks about technology and live entertainment at conferences worldwide such as the International Live Music Conference where he chairs the New Technology Committee. Steve has recently been focused on how blockchain technology will impact on live entertainment and has started work on an Open Tickets Foundation.

Meet More of our 2018 Speakers

Super Earlybird Passes to join the Forum are available until Friday 27 Oct with £100 off and a free hotel night. Get yours here.

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