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Panel: Consumer Issues – Legal Matters

We’ve all set for our best speaker line-up for our 6th birthday edition of TheTicketingBusiness Forum. And we will deliver.

The power of the consumer has never been greater and the issues around ticketing never more public.

Are we seeing the rise of effective legislation to tackle the sector’s or are the politicians just fuelling the flames of consumer unrest?

Our Forum panel will debate the latest events. Proudly introducing our expert panel:

Claire Turnham, Campaign Leader, Victim Of Viagogo, UK

When Claire Turnham tried to buy Ed Sheeran tickets for her son’s 16th birthday, she thought it was going to be an “amazing” family experience. Instead, she says she was overcharged by £1,150, and the episode has led her to take up an effective campaign against Viagogo, the secondary ticket website she used. Claire set up the facebook group, Victim of Viagogo #VofV in February 2017 to support others who also feel they have been ripped off. In March, she gave evidence at the parliamentary inquiry & in July she published a self help guide, successfully empowering fans to reclaim thousands of pounds from Viagogo. As well as being the trusted consumer voice of ticketing , Claire is also the Founder of

Claudio Trotta, Owner/General Manager, Barley Arts Promotion, Italy

Claudio Trotta has deep musical experience: his career began with Radio Montestella, until 1975 when he joined Channel 96, where he first organised concerts. In 1979 he graduated at the Civic School of Dramatic Art as a musician, completing an internship at the Teatro alla Scala. Through television experiences (TeleRadioMilano 2) with Lucio Salvini (the then director of the Ricordi) at the launch of Country and Folk label, he became a promoter of concerts in Italy for the artists. Salvini later named him for Artistic and Marketing Direction at Carosello for the Blues & Rock Project. The name BARLEY, meaning “hops”, was born as a tribute that Trotta makes to his original passion (country and folk Anglo-Saxon). Claudio also edited the edition of “Music Dictionary of Milan” (1995) and was a member of the Board of Directors of various associations, such as ASSOMUSICA (Italian Association of Live Music Organizers and Producers – incorporated in the AGIS Association – founded in 1996) and YOUROPE (European Association of Live Music Organizer Organizers and Producers – founded in 1998).

Dr. Johannes Ulbricht, Legal Director, BDV, Michow & Ulbricht, Germany

Johannes focuses on the legal questions of media and cultural operation. He worked for the media lawyer and former constitutional court judge Prof. Hoffmann-Riem during his studies. He gained initial experience as a lawyer in the law firm Prinz-Neidhardt-Engelschall. He has been working as a lawyer in the original law firm Michow lawyers since 2003 and has been a partner of this law firm since 2007. Besides law Dr. Ulbricht, who is generally pleased to look beyond “just normal judicial matters“, studied culture management. He acquired his PhD title with “magna cum laude” in 2002. As legal advisor of the Federal association of the event industry (bdv) and general manager of the collection society GWVR he deals with the practical legal problems of the event and games industry every day.

The panel will also be joined by Gabriel Rossy, Partner, Rossy & Assoc, Spain.

Download the Full Programme

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