THE TICKETING BUSINESS AWARDS
The Awards were launched in 2016 in order to:
- Recognise leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.
- Increase the standards and best practice of ticketing.
- Drive awareness and adoption of future ticketing technology.
- Improve the customer experience for ticket-buyers across all sectors.
Registered delegates of the Forum are invited to join us on the night of 9 April at Emirates Old Trafford, for a night of celebration for our industry! Get in touch to register at £179 below:
19th November – Nominations Open
14th January – Nominations Close
11th February – Shortlists Announced
9th April – Winners Announced
Want to join us on the night? Registered delegates of the Forum can exclusively buy tickets for the ceremony.
Any questions about the Awards, please email email@example.com
Nominations will open on the 19 November.
Our 2019 judging panel will be announced soon.
2018 JUDGING PANEL
Take a look at the nine ticketing business leaders who made up our international Judging Panel for the 2018 edition of TheTicketingBusiness Awards.
Months of deliberation secured a superb lineup of the industry’s key figures, a fitting panel to consider, discuss and decide our 2018 Winners.
Our Judges comprised of experts in a number of fields, including: Sports, Theatre, Live Entertainment, Cinema, Marketing, Consultancy and more…
David Andrews, Senior Vice President, The Shubert Organization, USA
Recognised in 2017 in the Oustanding Achievement category for a career that spans decades, David Andrews has pioneered and implemented many of the industry’s key innovations in one of the toughest (and most vocal) markets on Earth. When he started there was only pegboards and paper. Now, there’s data and digits – and David Andrews has embraced the evolution. This ticketing achiever has overseen – and spearheaded – many of the key moments in our industry’s development: from selling tickets over the telephone in the 1980s through today’s API integration. During his tenure at Shubert, his strategic oversight and guidance have ensured that Broadway’s customers continue to be served the very best that ticketing systems can offer. Today, he’s going behind ticketing – spearheading new initiatives to fully integrate attendee and buyer data into the live entertainment experience. And, we sense, he’s only just gotten started!
Tim Chambers, Director, TJChambers Consultancy, UK
Advisor, mentor and consultant.
An international ticketing specialist and senior executive with over 20 years’ experience within the live entertainment industries. Career expertise includes Start-Up’s to Public Companies, UK and pan-European M&A, and has lead a number of commercial and corporate growth initiatives.
Currently advising a number of European and US based companies, at various stages of development, seeking to transform their business operations.
Helen Enright, CFO and Business Development Director, Trafalgar Entertainment Group, UK
Helen Enright is CFO and Business Development Director for Trafalgar Entertainment Group (TEG) and was previously CFO and Commercial Director at Ambassador Theatre Group (ATG). Helen is responsible for Finance and Business as well as overseeing TEG’s ticketing activities.
Helen has experience at strategic and operational levels, including acquisitions, mergers, IT systems development and a wide range of initiatives designed to improve organisational efficiency. During 16 years with ATG, Helen helped grow the business organically and by acquisition. Among other projects, she oversaw the initiative to bring the ticketing activity, previously outsourced, in house and also managed the migration of ticketing onto a new platform post acquisition of the Live Nation UK venues in 2009.
Helen is a graduate Chartered Accountant and prior to TEG and ATG, spent thirteen years in the advertising industry, holding senior finance roles within M.A.I. plc, and French owned Havas and Vivendi.
Daniel Gidney, Chief Executive, Lancashire County Cricket Club / Emirates Old Trafford, UK
An established sports industry CEO for over ten years now, Daniel Gidney launched the first ever cricket bond as part of an innovative £12m fundraising to develop and operate a new 150 bedroom Hilton hotel which will open summer 2017.
Daniel’s time at LCCC has generated record profits & the securing of the largest ever naming rights in First Class Cricket with Emirates. He also secured ECB International Matches including an Ashes Test & a World Cup semi-final in 2019.
Daniel was also the 2011 Midlands Business Person of the Year and the 2014 Trafford Business Person of the Year.
Joseph Lee, CEO (HK & Macau), Cityline, Hong Kong
Mr. Joseph Lee is currently CEO of Cityline (Hong Kong) Limited. He joined Cityline in 2004 and has been the spearhead in successfully expanding the company from a movie centric e-ticketing platform to a multi-dimensional comprehensive ticketing service provider with customers throughout China, Hong Kong and Macau.
Joseph has over 30 years of experience in information technology industry. He previously held management positions in renowned multinational corporations such as IBM, Powersoft and Centura Software.
Joseph is often invited to speak at major industry events and was also one of the panelists of CineAsia Hong Kong 2016 on the topic of “Online Ticketing”. In 2016, Joseph was awarded the “Asian Chinese Leadership Award” by Asian College of Knowledge Management to recognize his outstanding contribution in business innovation and economic development.
Holly Limpkin, Head of Ticketing, The O2, UK
As Head of Ticketing, Holly manages both the event ticketing and Premium ticketing departments for the arena and various external spaces within the campus. Starting as a call centre assistant at See Tickets 15 years ago, Holly has worked her way up at various UK and global ticketing companies, becoming a renowned expert in all aspects of the event ticketing business.
Following stints at companies including Ticketmaster and NEC, Holly became Head of Ticketing at AEG Presents. While at the world’s second largest music promoter, she looked after ticketing for their roster of shows and tours.
Moving to Sydney Australia in 2011 to take on the role as International Ticketing Manger for Global Creatures, the developers of Walking with Dinosaurs – The Arena Spectacular, Holly also had the responsibility of ticketing the launch of the hugely successful War Horse in the Australian market.
Returning to AEG and the UK Holly took up the role at The O2 and has been based at the London venue ever since, managing a team of 6 ticketing managers. During her time the venue has won numerous accolades and has consistently been crowned the busiest arena in the world, based on tickets sold.
Ben Milsom, Chief Ticketing Officer, Tampa Bay Buccaneers, USA
Ben Milsom is in his ninth season with the Tampa Bay Buccaneers as Chief Ticketing Officer. Over the past eight seasons the Buccaneers have ranked in the top five in all NFL new sales categories. They have also been named #1 in Customer Service in the NFL 4 out of the last 5 seasons. Ben spearheaded two satellite sales offices in Orlando and Sarasota. Each office has consistently generated over $1 million by targeting the tourism industry.
Prior to joining the Tampa Bay Buccaneers, he spent two years as Vice President of Ticket Sales with Maloof Sports and Entertainment and the Sacramento Kings and Monarchs. Prior to the Kings, Milsom was Director of Ticket Sales for the Indiana Pacers and Fever.
Ben currently sits on the board of the Tampa Bay Sports Commission, Tampa Bay JDRF, Police Athletic League and the Westshore Alliance Chamber.
Ian Nuttall, Founder, TheTicketingBusiness, UK
Ian is the owner and founder of TheTicketingBusiness Forum and its news channel TheTicketingBusiness.com – both presented by his Xperiology events and marketing agency. His working life began in sports events management (including Formula 1. horse racing and Wimbledon) before pursuing an award-winning career in B28 magazine publishing. He has co-launched and edited numerous B2B publications and meetings, ranging from energy and industrial processes through to airport design and Intelligent Transportation Systems. He has also founded many of the sports sector’s most respected publications and news sources – including Stadia magazine, TheStadiumBusiness.com and Stadium Business Summit. In his downtime from family and worklife, he takes his dogs on the Downs, rides his (motor)bikes and treks up the occasional mountain.
Patti-Anne Tarlton, COO, Ticketmaster, Canada
Patti-Anne Tarlton oversees Ticketmaster’s Canadian business and operations as Chief Operating Officer, Canada. Ticketmaster, a member of the Live Nation Entertainment® family, is the world’s leading ticketing company. Tarlton’s mandate is to ensure its innovative and revolutionary new products and tools deliver exceptional value to Canadian clients and ticket buyers alike.
Patti-Anne has a deep understanding of the North American Live Entertainment Industry having spent her career as a concert promoter, venue operator and sports & entertainment executive in Vancouver, Montreal and Toronto. Prior to joining Ticketmaster, Tarlton headed up Live Entertainment Division for Maple Leaf Sports & Entertainment (MLSE). In December, Tarlton was recognized as one of Billboard Magazine’s ‘Women in Music 2017: The Most Powerful Executives in the Industry.’ In addition, Tarlton serves as a Board Member of Musicounts!, Ontario Chamber of Commerce (OCC), Music Canada Live and is an appointed member of the Toronto Music Advisory Council. She is a past board member of CARAS, having served for 8 years.
TheTicketingBusiness Awards ceremony 2018 took place on 17th April in Manchester. Congratulations to all our Winners:
- Campaign of the Year: Vasco Rossi at Modena Park – Big Bang/VivaTicket/Best Union (Italy)
- Unsung Hero: Sue Beaumont, Ticket Office Manager, Huddersfield Town FC (UK)
- Impact Award: Nimax Theatres’ new eCommerce website – Nimax Theatres (UK) & TixTrack (USA)
- Disruptor Award: Ticketfrog (Switzerland)
- Guest Experience: Fan to Fan resale platform – See Tickets (UK)
- Product Innovation: Cashless Event Solution – Event Genius (UK)
- Insights and Analytics: Arenametrix data analytics tools – Arenametrix (France)
- Executive of the Year: Ashish Hemrajani, Co-Founder & CEO, BookMyShow (India)
- Ticketing Business of the Year: Tiqets (The Netherlands)
- Paul Williamson, Managing Director, Sports Ink Associates
- Sales & Marketing Award: Rewarding your festival ambassadors (StreetTeam), UK
- Smart+Connected Award: OmniTicket new Package Ticketing solution for theme parks (Best Union), UK
- Move to Mobile Award: Enhanced mobile experience (ExtremeTix), USA
- Premium & VIP Ticketing Award: Club Wembley digital & 3D marketing tools for renewals (Wembley Stadium/3D Digital Venue/Ticketing 3D), UK
- Customer Service Award: Cool:Off & Re:Sell customer service features (Skiddle), UK
- Product Innovation Award: TicketSwap transparent ticket exchange (Ticketswap), The Netherlands
- Lifetime Achievement Award: Edwin Shaw
- CRM/Data Tool Award: Event Marketing Cloud data-driven marketing platform (We Cross), The Netherlands
- Moving On Up Award: New UX/UI and API for event discovery and ticket sales (Skiddle), UK
- Unsung Hero Award: Paul Bohunsky, Development Team Lead, (Life Ball Vienna), Austria
- Executive of the Year Award: Libby Penn, Managing Director, Spektrix, UK
- Outstanding Achievement Award: David Andrews, Shubert Ticketing
What are people saying?
The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!
Chloé Julien Founder & CEO, BandSquare, France
CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them
Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK
This is the focal point of the ticketing industry in Europe, where the decision makers meet and exchange ideas
Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark
At the Forum we made concrete progress with regards to selecting a new ticketing provider. I would be happy to recommend the Forum to other venues in the future.
Martin O'Donoghue Business Development Manager, Cork Opera House, Ireland
If you’re curious about the future, if you want to see how things are developing, if you wanna get to know your peers... you need to be at the Forum.
James Charrington CEO, Dewynters, UK
For me the most important thing was to meet with all the different companies in ticketing and I’ve managed that, and I left with many business cards!