The winners of TheTicketingBusiness Awards 2018 were announced on the evening of 17 April 2018 during a private ceremony at Emirates Old Trafford, Manchester.

Now in their third year, TheTicketingBusiness Awards (previously Ticketing Technology Awards) are the only awards to recognise a whole spectrum of achievements from across the global entertainment ticketing industry.

The awards ceremony took place during TheTicketingBusiness Forum, in front of an audience of senior industry figures.

“Congratulations to everyone who reached the podium,” commented Ian Nuttall, founder of TheTicketingBusiness.

“Winners included our industry’s leaders, achievers and stand-out innovators, who should all be very proud of their achievements.”

Hundreds of nominations were whittled down to create the shortlist, judged by an independent panel of industry figures including:

  • David Andrews, Senior Vice President, The Shubert Organization, USA
  • Tim Chambers, Director, TJChambers Consultancy, UK
  • Helen Enright, CFO and Business Development Director, Trafalgar Entertainment Group, UK
  • Daniel Gidney, Chief Executive, Lancashire County Cricket Club / Emirates Old Trafford, UK
  • Joseph Lee, CEO (HK & Macau), Cityline, Hong Kong
  • Holly Limpkin, Head of Ticketing, The O2, UK
  • Ben Milsom, Chief Ticketing Officer, Tampa Bay Buccaneers, USA
  • Ian Nuttall, Founder, TheTicketingBusiness, UK
  • Patti-Anne Tarlton, COO, Ticketmaster, Canada


Category Winner: Vasco Rossi at Modena Park – Big Bang/VivaTicket/Best Union (Italy)

Shortlisted nominees:

  • Vasco Rossi at Modena Park – Big Bang/VivaTicket/Best Union (Italy)
  • #CheersTo18Years – London Theatre Direct (UK)
  • 10 Festivals, 48 hours – Skiddle (UK)
  • Ticketmaster Presence debut at Orlando City Stadium – Orlando City Soccer & Ticketmaster (USA)
  • #WeAreTogether – Bolton Wanderers FC (UK)


Category Winner: Sue Beaumont, Ticket Office Manager, Huddersfield Town FC (UK)

Shortlisted nominees:

  • Ekaterina Kameneva, Head of Project Department, Kassir (Russia)
  • Sue Beaumont, Ticket Office Manager, Huddersfield Town FC (UK)
  • Chris Sheap, VP – Ticket Operations, Monumental Sports and Entertainment (USA)
  • Daniel Hunt, Ticketing Manager, WhatsOnStage (UK)
  • Sarah Goodson, Director – Fine Arts Ticket Office, Florida State University (USA)
  • Sally Rennie, Operations Manager, Ayr Gaiety Theatre Partnership (UK)


Category Winner: Nimax Theatres’ new eCommerce website – Nimax Theatres (UK) & TixTrack (USA)

Shortlisted nominees:

  • Danish Superleague migration to Roboticket – Roboticket (Poland) & Danish Superleague (Denmark)
  • Hertford Theatre new ticketing implementation – Hertford Theatre (UK) & Ticketsolve (Ireland)
  • TicketWeb Backline for independent music venues – Music Venue Trust and TicketWeb (UK)
  • University of Vermont move to MyTickets – University of Vermont and (USA)
  • Nimax Theatres’ new eCommerce website – Nimax Theatres (UK) & TixTrack (USA)
  • eCommerce platform for Amsterdam Dance Event – Paylogic (The Netherlands)


Category Winner: Ticketfrog (Switzerland)

Shortlisted nominees:

  • GUTS Tickets (The Netherlands)
  • Ticketrunner (Germany)
  • Upgraded Inc. (USA)
  • Ticketfrog (Switzerland)
  • TickX (UK)


Category Winner: Fan to Fan resale platform – See Tickets (UK)

Shortlisted nominees:

  • Alfred NFC Ticketing at Oakland A’s – Peripherals (USA)
  • Fan to Fan resale platform – See Tickets (UK)
  • Ticketmaster Verified Fan – Ticketmaster (USA)
  • Outsourced Telephone Ticketing Services – TicketSource (UK)
  • Reinventing cinema ticketing experience – Everyman Cinemas (UK)


Category Winner: Cashless Event Solution – Event Genius (UK)

Shortlisted nominees:

  • Machine learning, eCommerce Fraud prevention SaaS – Riskified (Israel)
  • ReCreateX reseller platform – Syx Ticketing (Belgium)
  • Ticketmaster’s Presence & LISNR’s Data-Over-Sound Technology – LISNR & Ticketmaster (USA)
  • Nliven VR mobile preview – TixTrack (USA)
  • Cashless Event Solution – Event Genius (UK)


Category Winner: Arenametrix data analytics tools – Arenametrix (France)

Shortlisted nominees:

  • Arenametrix data analytics tools – Arenametrix (France)
  • Etix Analytics and Etix Community – Etix USA)
  • Smart Gift Finder / Event Affinity Engine – Ents24 (UK)
  • C-Feed customer review feeds – Jewel Labs (The Netherlands)
  • Ticketmaster Presence debut at Orlando City Stadium – Orlando City Soccer & Ticketmaster (USA)


Category Winner: Ashish Hemrajani, Co-Founder & CEO, BookMyShow (India)

Shortlisted nominees:

  • Russell D’Souza, Co-Founder, SeatGeek Enterprise (USA)
  • Helge Hollander, CEO, Reservix/AdTicket (Germany)
  • Ashish Hemrajani, Co-Founder & CEO, BookMyShow (India)
  • Sean Hanly, CEO, Ticketsolve (Ireland)
  • Luuc Elzinga CEO & Co-founder, (The Netherlands)
  • Travis Janovich, CEO, Etix (USA)


Category Winner: Tiqets (The Netherlands)

Shortlisted nominees:

  • London Theatre Direct (UK)
  • SeatGeek Enterprise (USA)
  • SecuTix (Switzerland)
  • Tiqets (The Netherlands)
  • Etix (USA)


Category Winner: Paul Williamson, Managing Director, Sports Ink Associates



About TheTicketingBusiness Awards

TheTicketingBusiness Awards recognise leadership, innovation and achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions. The Awards aim to increase the standards and best practice of ticketing, drive awareness and adoption of future ticketing technology, and improve the customer experience for ticket-buyers across all sectors.

“As Europe’s leading gathering of entertainment ticketing professionals, each year TheTicketingBusiness Forum brings together the very best of the industry to showcase what’s new, explore the challenges we face and debate the future trends,” say Ian Nuttall, Founder, TheTicketingBusiness. “Alongside the conference and workshops, each year we also celebrate and recognise those people and organisations which are really changing the way we service the ticketing needs of our customers.


What are people saying?

The highest number of exciting conversations we've ever had at a conference!

Natalie Senyk Business Development Manager, Softjourn

The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!

Chloé Julien Founder & CEO, BandSquare, France

A very well organised conference and great fun too. Many exciting opportunities in the pipeline...

Lea Stiels Marketing Manager, Oxynade

CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them

Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK

2019 was our first year at the Forum, we are really happy and have had a lot of very exciting conversations.

Kelsey McGrath Operations Manager, PixelPin

This is the focal point of the ticketing industry in Europe, where the decision-makers meet and exchange ideas

Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark