#TBA25: Winners unveiled at TheTicketingBusiness Awards 2025

AXS Europe was named the Ticketing Business of the Year while Francis Casado, Co-Founder of 3D Digital Venue, scooped the Outstanding Achievement Award at the TheTicketingBusiness Awards 2025.

The ceremony took place during TheTicketingBusiness Forum 2025 at Emirates Old Trafford, Manchester in front of an audience of senior industry figures.

Jens Teichert, CTO & Co-Founder, vivenu won the Executive of the Year Award, while Paris 2024 Olympic & Paralympic Games (Two Circles/WeTix/CTS Eventim) was named Campaign of the Year.

Other award-winners on the night included Seamless Digital from Sunderland AFC/SKIDATA (Impact); Upfan (Disruptor); Platinum Accessibility from The O2/Attitude is Everything (Guest Experience); Launch of Ten Box Office from Ten Lifestyle (Product Innovation); Genome AI from Ticketek (Insights & Analytics); Eden Park’s Pauline Williams (Unsung Hero); and Sadler’s Wells’ James Broderick (Movers & Shakers).

“This great recognition is thanks to my team, and we’ve been on quite a journey since we started life as a Spanish start-up in 2012,” Casado said.

“I’d also like to thank all of you, because we’ve been learning from you all over the years and we have been growing because of our partners. Thank you for trusting us.”

A special posthumous tribute was also paid to ticketing pioneer Will Quekett, who passed away recently after a short illness. Lancashire Cricket chief executive Daniel Gidney and Jonathan Brown, chief executive of The Society of Ticket Agents and Retailers (STAR), spoke of a man who made a “significant impact” on the industry over four decades who will be “missed enormously”.

Founded in 2016, TheTicketingBusiness Awards are the only awards to recognise a whole spectrum of achievements from across the global entertainment ticketing industry. This year’s award winners were decided by a stellar judging panel (see below)

“Congratulations to everyone who reached the podium,” commented Ian Nuttall, Co-Founder of TheTicketingBusiness. “Winners included our industry’s leaders and stand-out innovators, who should all be very proud of their achievements.”

CAMPAIGN OF THE YEAR AWARD

Category winner: Paris 2024 Olympic & Paralympic Games (Two Circles/WeTix/CTS Eventim)

Shortlisted nominees:

• Fans in the Heart of Europe (UEFA Euro 2024)
• Paléo Festival Nyon 2024 (Secutix)
• Paris 2024 Olympic & Paralympic Games (Two Circles/WeTix/CTS Eventim)
• The Nightmare Before Christmas Light Trail (LetsVenture)
• LIVE Trust & Grassroots Venue Levy (LIVE & Music Venue Trust)
• Bluey’s World to Queensland (Ticketek/AKA)

IMPACT AWARD

Category winner: Seamless Digital (Sunderland AFC/SKIDATA)

Shortlisted nominees:

• Euro 2024 100% mobile ticketing (UEFA)
• Seamless Digital (Sunderland AFC/SKIDATA)
• Ticketek Experimentation (TEG/FullStory/Kameleoon)
• Bot-Protect Pack (Secutix/DataDome)
• 2025 Canberra International (INTIX)
• AI-driven resale platform (Ticketoo)

DISRUPTOR AWARD

Category winner: Upfan

Shortlisted nominees:

• Tymes4 / Ormer ICT
• FEP Pay From ticket to seat (FEP Pay)
• Nuweb Group
• Optimise the Journey (Hubber by Wetix)
• Upfan
• Citizen Ticket

GUEST EXPERIENCE AWARD

Category winner: Platinum Accessibility (The O2/Attitude is Everything)

Shortlisted nominees:

• Seat Unique Clubs
• Ticketek and Allianz Stadium KPOP Kuisine
• Accessible Fan Guides (Welsh Rugby Union/Different Breed)
• Platinum Accessibility (The O2/Attitude is Everything)
• MotoGP (Dorna/Platinium Group)
• Eintracht Tech digital platform
• Longines Global Champions Tour (Global Champions/Platinium Group)

PRODUCT INNOVATION AWARD

Category winner: Launch of Ten Box Office, Ten Lifestyle

Shortlisted nominees:

• Ticket Access Pass (Music Glue)
• Launch of Ten Box Office (Ten Lifestyle)
• Group Payment & Share (HandsIn)
• Revenue Management Solution (Eventori)
• Group Sales Tool (3D Digital Venue)
• Member Sync (Ticketek)

INSIGHTS & ANALYTICS AWARD

Category winner: Genome AI (Ticketek)

Shortlisted nominees:

• Genome AI (Ticketek)
• vivenu Insights (vivenu)
• PinnKET Uganda
• First-ever Economic Impact Assessment (Canadian Live Music Association)
• LPA Ticket Attendance & Revenue report (Live Performance Australia)
• Fever Zone & Data Cloud (Fever)

UNSUNG HERO AWARD

Category winner: Pauline Williams (Eden Park)

Shortlisted nominees:

• Sheila Mukasa (AEG Presents)
• Pauline Williams (Eden Park)
• Matt Evans (Silverstone Circuits)
• Courtney McPhillips (Tarrytown Music Hall)
• Danielle McLoughlin (Hull Truck Theatre)
• Frank Panko (A View From My Seat)

MOVERS & SHAKERS AWARD

Category winner: James Broderick (Sadler’s Wells)

Shortlisted nominees:

• Laura Hirons (AO Arena)
• Laura Prunty (Antix)
• James Broderick (Sadler’s Wells)
• Mo Jones (Citizen Ticket)
• Marco Rios (Primuse)
• Kevan Williams (ASM Global)

EXECUTIVE OF THE YEAR AWARD

Category winner: Jens Teichert, CTO & Co-Founder, vivenu

Shortlisted nominees:

• Jens Teichert, CTO & Co-Founder, vivenu
• Phillippa Hicks, Chief Product Officer, Seat Unique
• Adam Rossbach, President, TFL
• Blaine Legere, President – International, AXS
• Angela Higgins, Founder, Antix Management
• Matt Ampolsky, CEO, Confirmed360

THE TICKETING BUSINESS OF THE YEAR AWARD

Category winner: AXS Europe

Shortlisted nominees:

• Ticketek
• AXS Europe
• Showpass
• Skiddle
• Leap Event Technology
• Seat Unique
• Zicket

OUTSTANDING ACHIEVEMENT AWARD

Category winner: Francis Casado, Co-Founder, 3D Digital Venue

#TBA25 JUDGING PANEL

Hundreds of nominations were whittled down to create the shortlist, judged by an independent panel of industry figures including:

• Jimmy Adams, Marketing & Partnerships Manager, Professional Darts Corporation
• Shah-Zeib Ahmed, Director, Glosancon – Sports
• Manuel Barberà, Ticketing, Hospitality & Customer Experience Senior Manager, Euroleague Basketball
• Matthias Becher, Managing Director, SV Stuttgarter Kickers e.V.
• Willem-Jan Brabers, Owner, Yuno Travel
• Fran Campaña, Head of Ticketing, Proactiv Entertainment
• Tim Chambers, Managing Director, TJChambers Consultancy
• Lucy Chillingworth, Global Director Live Entertainment Proposition, Ten Group
• Tobias Fernau, Head of Ticketing & Customer Service, RB Leipzig
• Gabriela Gandolfini, Director of Customer Strategy and Retail, House of Commons
• Su Jella, Director of Data/Insights, Tennis Australia
• Eleonora Mihova, CEO, Ticket Station
• Cat Nunes, Ticketing and Insight Manager, The Postal Museum
• Ian Nuttall, Founder, Xperiology
• Nigel Shipley, Head of Commercial Performance, ODEON Cinemas Group
• Edwin Suk, Group Director IT / CIO, Stage Entertainment
• Pauline Williams, Ticketing Manager, The Eden Park Trust
• Kevin Wright, Head of Commercial Projects / Commercial and Visitor Experience, Natural History Museum

Congratulations to all the recipients – your Winners’ press kits and logos are on their way to you.

More insights into this year’s Winners will be posted onto TheTicketingBusiness.com in the coming weeks.

And here’s to another fantastic batch of new venues and innovations in 2026!

>> More photos from the evening are available on our TheTicketingBusiness Flickr feed here.