The global ticketing marketplace has experienced rapid change in a short time. Both pushed – by technology innovation – and pulled – by rising customer expectations – our sector is playing ‘catch up’ with the wider world of e-commerce. StubHub reinvented the ticket resale marketplace when it appeared in 2000.
The company’s industry firsts include the introduction of the first ticketing app, the first interactive seat mapping tool and the first live entertainment rewards program.
Two decades on, the eBay company remains the world’s largest ticket marketplace. Counting more than 130 properties – including MLB, NFL, NBA, NHL, MLS, NCAA, Matchroom Boxing, Everton FC, Northampton Saints, Xolos de Tijuana, Sónar Festival, Latin American MC Residente, KPOP superstar XIA and Bilbao BBK Live – as business partners.
But the market is evolving. Rightsholders are increasingly bringing resale ‘in-house’, with government agencies and consumer groups pushing for more legal reforms to restrict resale. We ask: where next for the ticketing world’s innovator?
We are delighted to welcome to the 2019 Forum stage: Sukhinder Singh Cassidy, President, StubHub.
ABOUT OUR GUEST
Sukhinder Singh Cassidy has founded, successfully built and scaled technology companies at the intersection of media and commerce throughout her career. As SVP and President of StubHub, she is advancing global expansion and championing technology innovation to deliver a superior fan experience.
Sukhinder and the StubHub team advocate for fans in search of the best choice, providing open access to live events and connecting fans with their favourite teams, shows and artists around the world. Prior to StubHub, Sukhinder was Founder of theBoardlist, a talent marketplace that matches women leaders with Board opportunities.
She was also Founder and CEO of Joyus, CEO of Polyvore and co-founded Yodlee. Sukhinder also held senior leadership positions at Google, including serving as President of its Asia Pacific and Latin American business.