Leon Gray, Information & Business Systems Manager at Aberdeen Performing Arts joined the Ticketing Technology Forum 2015 Advisory Panel back in October 2014.
Since then, Leon has been helping to put together the TTF15 Programme, offering his insight into the hottest topics and ensuring the most pressing topics are covered.
We caught up with Leon ahead of the Forum…
“As part of my role at Aberdeen Performing Arts (APA), we are constantly looking to develop, introduce and integrate new technologies to streamline our business processes and provide outstanding customer service”, he explained.
“The Forum provides a platform to showcase these new developments, where delegates can gather in one place to hear the latest news from industry experts and share experiences with peers. It’s always a good indication when you come away with fresh ideas, new contacts, and a list of action points to follow up on.”
“As part of our five-year business plan, APA is looking to consolidate the good progress made in the last financial period, which included a major ICT overhaul, intranet launch and website redevelopment.”
“First, we plan to upgrade our events management software and ticketing platform, which will then lead on to an integration project between the two systems. There are also plans to improve existing data links between our e-commerce site, intranet, and ticketing platform to streamline workflows within the company. We are also investing in a brand-new telephony solution to improve the customer experience through this sales channel.”
“Other smaller projects include the continued development of our SharePoint intranet site; the deployment of card printers for rechargeable gift cards, membership cards, staff ID cards; and the introduction of contactless payment in our venues.”
LOOKING AHEAD TO THE FORUM
“The Forum provides an excellent platform to find out the latest news and developments in ticketing technology and to share experiences – both good and bad – with colleagues from different venues. If you work in the ticketing industry, you really cannot afford to miss TTF15!”
“I hope to see you all there!”
Leon started working for Aberdeen Performing Arts in September 2005 and has moved through the ranks, first as a Systems Administrator, responsible for the day-to-day administration of the Enta ticketing system, to his current role as Information and Business Systems Manager, where he manages the company’s ICT systems and co-ordinates strategy and policy development. When Aberdeen Performing Arts appointed AudienceView as a new ticketing partner in July 2012, Leon project managed the transition between the two platforms. Aberdeen Performing Arts went live with AV in February 2013. Leon is currently looking at ways to integrate individual software packages into “joined-up systems” to streamline business processes within the company.