The first day of Ticketing Technology Forum 2015 is over… and what a day it was!
Kicking off with Mike Spradbery, UKI Mobile Leader at IBM Cloud Software, who peered into the future of mobile phone technology and after that we had Andy Maguire, Associate Director of Ipsos MediaCT, discussing social media usage and the key trends currently taking place.
We then had a lively panel session with Julian Jenkins, CEO of Servette FC 1890; Angela McGuire, Ticketing & Merchandising Manager of Red Bull Air Race and Andrew Collier, Creative Director of Minor Entertainment.
The trio went over the pros and cons of social media engagement and how that relates to ticket sales.
Before the lunchtime slot, Arnaud Reyre, Ticketing Manager at Paris Saint-Germain and Julien Piwowar, President of PACIFA took us through the massive overhaul of the club’s ticketing operation including introducing a 3D mapping seat system.
Paris Saint-Germain realised that something needed to be done when they saw that only 18% of sales were online and 52% of ticketing phone calls were going unanswered. Thanks to investment in the ticketing system, 92% of tickets are now sold online and call time has been reduced by 75%
Following the lunch break in The Marketplace, we had our Innovations Showcase which is a chance to learn about new technologies in the sector. Each speaker had 20 slides with a maximum of 20 seconds per slide to show off their product. Those presenting included VE Interactive, Tessitura Network, Never Empty, Crowdhandler and Green 4 Solutions.
We were then treated to a session with Director of Cloud Evangelism at Microsoft, Beat Schwegler, who discussed the advantages of cloud technology.
To round off the day, Worldpay Vice President – Travel, Thomas Helldorff, took us through the world of online payments and then Paul Williamson, Managing Director of Sports Ink Associates and Tony Pearson, Consultant FIFA World Cup/MATCH Services debated how to cope with high demand events such as the upcoming Rugby World Cup and last summer’s FIFA World Cup in Brazil.
If you didn’t attend Day One of Ticketing Technology Forum 2015, you missed all this and the St. Patrick’s Night party in the Sky Bar!
Join us for Day Two or follow us by using the #TTF15 hashtag or by downloading the Ticketing Technology Forum 2015 app.
What are people saying?
The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!
Chloé Julien Founder & CEO, BandSquare, France
CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them
Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK
This is the focal point of the ticketing industry in Europe, where the decision-makers meet and exchange ideas
Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark
At the Forum we made concrete progress with regards to selecting a new ticketing provider. I would be happy to recommend the Forum to other venues in the future.
Martin O'Donoghue Business Development Manager, Cork Opera House, Ireland
If you’re curious about the future, if you want to see how things are developing, if you wanna get to know your peers... you need to be at the Forum.
James Charrington CEO, Dewynters, UK
For me the most important thing was to meet with all the different companies in ticketing and I’ve managed that, and I left with many business cards!