The Executive of the Year Award at TheTicketingBusiness Awards will go to the leader, pioneer or visionary that has moved the ticketing sector to new heights over the last year.

We need to find the individual that has over-delivered in the past 12 months. Do you know someone worthy?

You need to nominate them before Fri 22 Dec.

Previous Winners

In 2016, the title was awarded to Sam Isles, VP Artist Services, Ticketmaster (pictured left) after an online ballot of the global ticketing industry secured her the most votes.

Earlier this year, the 2017 Executive of the Year was named as Libby Penn (pictured right), who at the time was Managing Director, Spektrix, UK. The judges’ comments on Libby’s win were:

“Our winner has been quietly championing innovation and changing the commercial mindset in the arts industry – on both sides of the Atlantic. In an era when arts funding is being cut and more emphasis placed on earned income, Libby Penn has provided much-needed answers. Her company is firmly established in the UK arts sector and she has overseen its expansion into North America with the New York office. Libby has shown that the arts should, can and will embrace technologies like CRM and data analytics – and for that we recognise her contribution to preserving and enhancing the arts.”

View the 2017 winners brochure

Should we be honouring your leader for 2018?

It’s free to nominate, takes just a few minutes via our online form and the benefits of winning are endless.

Take a look at our categories below, and if your achievements fit, get nominating!

Nominations close on Friday 22 December




The public are invited to submit nominations in the following categories


For the most effective ticket sales & marketing campaign – with emphasis on the innovative use of technology and digital channels. Please explain how the campaign functioned and include measurable insights into success of campaign with your submission.


For an individual/team that delivers consistently outstanding service and results for an entertainment ticketing enterprise (be it a sports team, an arts organisation or an event organiser). Awarded to the quiet achiever(s), the ever-reliable ‘behind-the-scenes’ fixer(s) and the person(s) that ‘just gets on with the job’.


For best migration, upgrade, integration or new implementation project. Who’s moved onto a new platform and really seen their revenues and retention rising? Who’s really bringing their resources together using smart tools and digital connectivity to wow their customers? Who’s bridging the data and departmental silos? Which transformation has had the most impact on ticket sales and success?


Disruptors share a common purpose: create businesses, products and services that are better — less expensive and more creative, useful and impactful — and scalable. Which new business is set to disrupt – or has already destabilised – the established ticketing order?


Awarded to the service, initiative or enhancement to the ticket-buying guest experience – be that at purchase, on arrival, during or after the event. Who’s got the ‘best box office’ out there? What is really improving the way our customers purchase and consume their entertainment experience?


Awarded for a product or service that has uniquely transformed and improved the way ticketing entities do business. Entries should state the organisation/vendor responsible for the product/service, and how the product/service has improved operations at a specific customer install/venue/rightsholder.


Best integration or application of data analysis and insights to an entertainment ticketing challenge. Entries should state the project aims, successes and key products/platforms and partners behind the end result.


For the leader, pioneer or visionary that has moved the ticketing sector to new heights. Awarded to the individual that has over-delivered in the past 12 months.


The big one! Awarded to the best ticketing business in the business – whether that be a ticketing platform, service supplier, box office, venue, team, promoter, visitor destination, festival or rightsholder. Has your organisation really taken its ticketing to a new level in the past 12 months?




Nominations will close on Friday 22 December 2017.


What are people saying?

The highest number of exciting conversations we've ever had at a conference!

Natalie Senyk Business Development Manager, Softjourn

The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!

Chloé Julien Founder & CEO, BandSquare, France

A very well organised conference and great fun too. Many exciting opportunities in the pipeline...

Lea Stiels Marketing Manager, Oxynade

CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them

Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK

2019 was our first year at the Forum, we are really happy and have had a lot of very exciting conversations.

Kelsey McGrath Operations Manager, PixelPin

This is the focal point of the ticketing industry in Europe, where the decision-makers meet and exchange ideas

Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark