Since 2016, TheTicketingBusiness Awards have recognised leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.

We had a break for 2020 – it wasn’t a year to be celebrating ticketing. But we’re back for 2021 with our 5th edition.

Who are the heroes, the innovators and the visionaries? And what are the great campaigns, tech and ideas which got us through the toughest of times?

Who made the shortlists? See the Finalists here.


14 July 2021- Judges & Categories Announced
23 July 2021- Nominations Open
20 September 2021- Nominations Close (midnight GMT)
4 November 2021 – Shortlists Announced
2 December 2021 – Winners Party (live at #TBF21)

Timeline may be subject to change. Any questions about the Awards, please email

Our sincere thanks to our fantastic independent Judging Panel for 2021 (clockwise from top left):

    • Une Jurkstaite, Chief Business Officer, Zalgiris Kaunas

    • Jim McCarthy, Co-Founder & CEO, Goldstar / Stellar Ticketing

    • Jeanene Valentine, Director Of Ticket Operations, Inter Miami FC

    • Tim Chambers, Managing Director, TJ Chambers Consultancy

    • Jacqui Harris, Director of Commercial Operations, AEG Presents

    • Mike Bohndiek, Chief Executive Officer, PTI Digital

    • Suzanne Verschueren, International PR Manager, Pohoda Festival

    • Ian Nuttall, CEO & Co-Founder, TheTicketingBusiness


Awards will be presented in the following Categories:


For the most effective ticket sales & marketing campaign – with emphasis on the innovative use of technology and digital channels. Please explain how the campaign functioned and include measurable insights into the success of the campaign with your submission.


For an individual/team that delivers consistently outstanding service and results for an entertainment ticketing enterprise (be it a sports team, an arts organisation or an event organiser). Awarded to the quiet achiever(s), the ever-reliable ‘behind-the-scenes’ fixer(s) and the person(s) that ‘just gets on with the job’.


For best migration, upgrade, integration or new implementation project. Who’s moved onto a new platform and really seen their revenues and retention rising? Who’s really bringing their resources together using smart tools and digital connectivity to wow their customers? Who’s bridging the data and departmental silos? Which transformation has had the most impact on ticket sales and success?


Disruptors share a common purpose: create businesses, products and services that are better — less expensive and more creative, useful and impactful — and scalable. Which new business is set to disrupt – or has already destabilised – the established ticketing order?


Awarded to the service, initiative or enhancement to the ticket-buying guest experience – be that at purchase, on arrival, during or after the event. Who’s got the ‘best box office’ out there? What is really improving the way our customers purchase and consume their entertainment experience?


Awarded for a product or service that has uniquely transformed and improved the way ticketing entities do business. Entries should state the organisation/vendor responsible for the product/service, and how the product/service has improved operations at a specific customer install/venue/rightsholder.


Best integration or application of data analysis and insights to an entertainment ticketing challenge. Entries should state the project aims, successes and key products/platforms and partners behind the end result.


For the leader, pioneer or visionary that has moved the ticketing sector to new heights. Awarded to the individual that has over-delivered in the past 12 months.


The big one! Awarded to the best ticketing business in the business – whether that be a ticketing platform, service supplier, box office, venue, team, promoter, visitor destination, festival or rightsholder. Has your organisation really taken its ticketing to a new level in the past 12 months?


The Outstanding Achievement Award recognises an individual that has shown exceptional commitment, service and leadership to the entertainment ticketing sector industry over a sustained period of time. (And no, they don’t have to be retiring any time soon!)

2019 Winners

TheTicketingBusiness Awards ceremony 2019 took place on 9th April in Manchester. Congratulations to all our Winners:

Campaign of the Year Award: “Open to All” venue launch – Bonus Arena, UK

Unsung Hero Award: Michael Moravick, Box Office Manager, Ticketmaster for Tacoma Venues & Events, USA

Impact Award: National Museums Liverpool’s ticketing move – National Museums Liverpool/Gateway Ticketing Systems

Disruptor Award: Stay22 Event Accommodation Plugin

Customer Experience Award: Enhanced Stadium Entry with Digital Tickets and Mobile Wallets – Everton FC, UK

Product Innovation Award: Amazon Alexa Ticket Skill – London Theatre Direct

Insights & Analytics Award: Goldstar’s Matchmaker AI, mass customisation of event recommendation

Executive of the Year Award:  Simon Vickers, Director, Sales & Ticketing, Disney Tickets, UK

The Ticketing Business of the Year Award: TEG, Australia

Download the 2019 Winners Brochure


Campaign of the Year: Vasco Rossi at Modena Park – Big Bang/VivaTicket/Best Union (Italy)

Unsung Hero: Sue Beaumont, Ticket Office Manager, Huddersfield Town FC (UK)

Impact Award: Nimax Theatres’ new eCommerce website – Nimax Theatres (UK) & TixTrack (USA)

Disruptor Award: Ticketfrog (Switzerland)

Guest Experience: Fan to Fan resale platform – See Tickets (UK)

Product Innovation: Cashless Event Solution – Event Genius (UK)

Insights and Analytics: Arenametrix data analytics tools – Arenametrix (France)

Executive of the Year: Ashish Hemrajani, Co-Founder & CEO, BookMyShow (India)

Ticketing Business of the Year: Tiqets (The Netherlands)

Outstanding Achievement Award: Paul Williamson, Managing Director, Sports Ink Associates

Download the 2018 Winners Brochure


 Sales & Marketing Award: Rewarding your festival ambassadors (StreetTeam), UK

 Smart+Connected Award: OmniTicket new Package Ticketing solution for theme parks (Best Union), UK

 Move to Mobile Award: Enhanced mobile experience (ExtremeTix), USA

 Premium & VIP Ticketing Award: Club Wembley digital & 3D marketing tools for renewals (Wembley Stadium/3D Digital Venue/Ticketing 3D), UK

 Customer Service Award: Cool:Off & Re:Sell customer service features (Skiddle), UK

 Product Innovation Award: TicketSwap transparent ticket exchange (Ticketswap), The Netherlands

 Lifetime Achievement Award: Edwin Shaw

 CRM/Data Tool Award: Event Marketing Cloud data-driven marketing platform (We Cross), The Netherlands

 Moving On Up Award: New UX/UI and API for event discovery and ticket sales (Skiddle), UK

 Unsung Hero Award: Paul Bohunsky, Development Team Lead, (Life Ball Vienna), Austria

 Executive of the Year Award: Libby Penn, Managing Director, Spektrix, UK

 Outstanding Achievement Award: David Andrews, Shubert Ticketing

Download the 2017 Winners Brochure

What are people saying?

The highest number of exciting conversations we've ever had at a conference!

Natalie Senyk Business Development Manager, Softjourn

The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!

Chloé Julien Founder & CEO, BandSquare, France

A very well organised conference and great fun too. Many exciting opportunities in the pipeline...

Lea Stiels Marketing Manager, Oxynade

CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them

Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK

2019 was our first year at the Forum, we are really happy and have had a lot of very exciting conversations.

Kelsey McGrath Operations Manager, PixelPin

This is the focal point of the ticketing industry in Europe, where the decision-makers meet and exchange ideas

Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark