Since 2016, TheTicketingBusiness Awards have recognised leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.

Who are the heroes, the innovators and the visionaries? And what are the great campaigns, tech and ideas which got us through the toughest of times?

The shortlisted finalists for 2022 have been announced [here]. Winners to be unveiled at #TBF22 on evening of 7th July.

Good luck everyone!


29 March 2022- Judges & Categories Announced
31 March 2022- Nominations Open
28 April 2022- Nominations Close (midnight GMT)
26 May 2022 – Shortlists Announced
7 July 2022 – Winners Party (live at #TBF22)


Timeline may be subject to change. Any questions about the Awards, please email

The judges for TheTicketingBusiness Awards 2022 have been announced – see Latest post here.



Awards will be presented in the following Categories:


For the most effective ticket sales & marketing campaign – with emphasis on the innovative use of technology and digital channels. Please explain how the campaign functioned and include measurable insights into the success of the campaign with your submission.


For an individual/team that delivers consistently outstanding service and results for an entertainment ticketing enterprise (be it a sports team, an arts organisation or an event organiser). Awarded to the quiet achiever(s), the ever-reliable ‘behind-the-scenes’ fixer(s) and the person(s) that ‘just gets on with the job’.


For best migration, upgrade, integration or new implementation project. Who’s moved onto a new platform and really seen their revenues and retention rising? Who’s really bringing their resources together using smart tools and digital connectivity to wow their customers? Who’s bridging the data and departmental silos? Which transformation has had the most impact on ticket sales and success?


Disruptors share a common purpose: create businesses, products and services that are better — less expensive and more creative, useful and impactful — and scalable. Which new business is set to disrupt – or has already destabilised – the established ticketing order?


Awarded to the service, initiative or enhancement to the ticket-buying guest experience – be that at purchase, on arrival, during or after the event. Who’s got the ‘best box office’ out there? What is really improving the way our customers purchase and consume their entertainment experience?


Awarded for a product or service that has uniquely transformed and improved the way ticketing entities do business. Entries should state the organisation/vendor responsible for the product/service, and how the product/service has improved operations at a specific customer install/venue/rightsholder.


Best integration or application of data analysis and insights to an entertainment ticketing challenge. Entries should state the project aims, successes and key products/platforms and partners behind the end result.


For the leader, pioneer or visionary that has moved the ticketing sector to new heights. Awarded to the individual that has over-delivered in the past 12 months.


The big one! Awarded to the best ticketing business in the business – whether that be a ticketing platform, service supplier, box office, venue, team, promoter, visitor destination, festival or rightsholder. Has your organisation really taken its ticketing to a new level in the past 12 months?


The Outstanding Achievement Award recognises an individual that has shown exceptional commitment, service and leadership to the entertainment ticketing sector industry over a sustained period of time. (And no, they don’t have to be retiring any time soon!)

2021 Winners

TheTicketingBusiness Awards ceremony 2021 took place on 1 Dec in Manchester. Congratulations to all our Winners:

  • CAMPAIGN OF THE YEAR AWARD: The Hundred (ECB/Secutix)
  • IMPACT AWARD: The Fieldlab Trials – Dutch return to live (Fieldlab Alliance/Overheid Nederlandse/Close)
  • DISRUPTOR AWARD: Premium Ticketing Marketplace White Label (Seat Unique)
  • GUEST EXPERIENCE AWARD: VenueShield (ASM Global)
  • PRODUCT INNOVATION AWARD: Bookatent – R&V Live Nation/Moshtix
  • INSIGHTS & ANALYTICS AWARD: ‘After the Interval’ and beyond (Indigo)
  • UNSUNG HERO AWARD: Manal Smith, Senior Ticket Manager, The Hundred
  • EXECUTIVE OF THE YEAR AWARD: Mark Davyd, CEO, Music Venue Trust
  • THE TICKETING BUSINESS OF THE YEAR AWARD: LEIF (Live Entertainment Industry Forum)
  • OUTSTANDING ACHIEVEMENT AWARD: Martin Austin MBE, Managing Director, Access Card

2020 – No awards were presented in 2020 due to the COVID-19 impact on our industry

2019 Winners

TheTicketingBusiness Awards ceremony 2019 took place on 9th April in Manchester. Congratulations to all our Winners:

Campaign of the Year Award: “Open to All” venue launch – Bonus Arena, UK

Unsung Hero Award: Michael Moravick, Box Office Manager, Ticketmaster for Tacoma Venues & Events, USA

Impact Award: National Museums Liverpool’s ticketing move – National Museums Liverpool/Gateway Ticketing Systems

Disruptor Award: Stay22 Event Accommodation Plugin

Customer Experience Award: Enhanced Stadium Entry with Digital Tickets and Mobile Wallets – Everton FC, UK

Product Innovation Award: Amazon Alexa Ticket Skill – London Theatre Direct

Insights & Analytics Award: Goldstar’s Matchmaker AI, mass customisation of event recommendation

Executive of the Year Award:  Simon Vickers, Director, Sales & Ticketing, Disney Tickets, UK

The Ticketing Business of the Year Award: TEG, Australia

Download the 2019 Winners Brochure

2018 Winners

Campaign of the Year: Vasco Rossi at Modena Park – Big Bang/VivaTicket/Best Union (Italy)

Unsung Hero: Sue Beaumont, Ticket Office Manager, Huddersfield Town FC (UK)

Impact Award: Nimax Theatres’ new eCommerce website – Nimax Theatres (UK) & TixTrack (USA)

Disruptor Award: Ticketfrog (Switzerland)

Guest Experience: Fan to Fan resale platform – See Tickets (UK)

Product Innovation: Cashless Event Solution – Event Genius (UK)

Insights and Analytics: Arenametrix data analytics tools – Arenametrix (France)

Executive of the Year: Ashish Hemrajani, Co-Founder & CEO, BookMyShow (India)

Ticketing Business of the Year: Tiqets (The Netherlands)

Outstanding Achievement Award: Paul Williamson, Managing Director, Sports Ink Associates

Download the 2018 Winners Brochure

2017 Winners

 Sales & Marketing Award: Rewarding your festival ambassadors (StreetTeam), UK

 Smart+Connected Award: OmniTicket new Package Ticketing solution for theme parks (Best Union), UK

 Move to Mobile Award: Enhanced mobile experience (ExtremeTix), USA

 Premium & VIP Ticketing Award: Club Wembley digital & 3D marketing tools for renewals (Wembley Stadium/3D Digital Venue/Ticketing 3D), UK

 Customer Service Award: Cool:Off & Re:Sell customer service features (Skiddle), UK

 Product Innovation Award: TicketSwap transparent ticket exchange (Ticketswap), The Netherlands

 Lifetime Achievement Award: Edwin Shaw

 CRM/Data Tool Award: Event Marketing Cloud data-driven marketing platform (We Cross), The Netherlands

 Moving On Up Award: New UX/UI and API for event discovery and ticket sales (Skiddle), UK

 Unsung Hero Award: Paul Bohunsky, Development Team Lead, (Life Ball Vienna), Austria

 Executive of the Year Award: Libby Penn, Managing Director, Spektrix, UK

 Outstanding Achievement Award: David Andrews, Shubert Ticketing

Download the 2017 Winners Brochure


What are people saying?

We return from another Forum having shared experiences and, above all, conversations with all of our colleagues and customers. As always, great to see you all.

Francis Casado Co-Founder & Chief BDO, 3D Digital Venue

The latest technology trends and strategies applied in the field of entertainment. So much knowledge. Such a great experience!!

Eleftherios Apostolakis Ticketing Manager, OFI Crete FC

A very well organised conference and great fun too. Many exciting opportunities in the pipeline...

Lea Stiels Marketing Manager, Oxynade

The highest number of exciting conversations we've ever had at a conference!

Natalie Senyk Business Development Manager, Softjourn

The Forum was very impactful to me as an attendee, especially for the first time. I look forward to joining many more

Edson Crevecoeur SVP Strategy & Data Analytics, Miami HEAT/FTX Arena

Reflecting on some great days at the Forum. Great people, knowledge sharing, insights and ideas.

Thomas Torjusen Chief Digital Officer, Norwegian Professional Football League