THE TICKETING BUSINESS AWARDS
The Awards were launched in order to:
- Recognise leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.
- Increase the standards and best practice of ticketing.
- Drive awareness and adoption of future ticketing technology.
- Improve the customer experience for ticket-buyers across all sectors.
2018 AWARDS Nominations are open!
It’s that time of year again, where we call on you – our network of industry experts – to help us recognise achievement, innovation and leadership in the world of ticketing.
TheTicketingBusiness Awards (previously Ticketing Technology Awards) are the only awards to recognise a whole spectrum of achievements from across the global ticketing industry.
Below is some useful information if you are considering nominating your team for the 2018 edition…
What are the important dates?
Oct 2017 – Nominations Open
Dec 2017 – Nominations Close
Jan 2018 – Shortlists Announced / Voting Opens
Jan 2018 – Dossier Presented to Judges
Feb 2018 – Voting Closes
Apr 2018 – Awards Ceremony
Can I nominate myself?
Of course! (In fact, we encourage it)
We receive hundreds of nominations from organisations wanting to shout about the great work they have done. And you should too.
We actively encourage your team to put yourselves forward. After all, you’re the most qualified to tell us how amazing your work is and why it’s award-worthy.
You can also nominate a colleague or fellow ticketing organisation, and we do get many nominations from outside parties, but don’t be ashamed to blow your own trumpet!
Is there a fee to nominate?
It’s completely free to nominate, and must be done via our simple online nomination form.
What information do I need to nominate?
You’ll need the following information:
• Owner / Project lead
• One line description of your entry
• Details of all organisations to be credited
• 1,000 word (max) supporting statement
• 2-5 High Res images
• Videos (if applicable)
• Testimonials from senior management
Supporting evidence is strongly encouraged (i.e case studies, stats, figures, client testimonials, news stories etc) as this can greatly assist our Judging Panel and Awards team during their considerations.
Our Awards team will consider all submissions and carry out all the necessary research to qualify before creating our shortlist.
Which categories can I nominate in?
We invite nomination submissions in all open categories. You may nominate in as many categories as you wish, and you may submit the same nomintaion across different categories.
During the shortlist process, The Awards committee may decide that your nomination is more fitting to a different category and you may be placed in that category instead.
When do nominations close?
Nominations for TheTicketingBusiness Awards 2018 will close late December. The submissions considered will need to have taken place between January 2017 – December 2017.
How are the winners decided?
There are two ways that winners will be decided for TheTicketingBusiness Awards.
Some of our categories will be open for public voting where the industry can vote online for their chosen winner.
The rest of our categories will be put forward to our international Judging Panel (TBA) who will reach a decision after looking at all the evidence provided.
When will the winners be announced?
The winners will be announced during the private ceremony on 17 April at Emirates Old Trafford, Manchester, UK.
Finalists are required to send a representative on the night in order to be in the running to win.
How do I vote?
We will open an online voting system once the shortlists have been announced. There will be a sharable link that you can pass on to everyone else you know too.
You can, of course, vote for yourself but you’ll only be able to vote once, so if you’re in the running, you’ll need to promote your entry to your own audience to gain support.
Will you let me know if I’ve won before the night?
Despite many requests, we will never reveal winners before the night. You’ll just have to be there to find out.
Who were the winners last year?
You can download the full 2017 Winners Brochure here.
Who is on the Judging Panel?
We haven’t appointed our 2018 Judging Panel yet. But take a look at our 2017 Judges here.
Any questions at all, don’t hesitate to contact our team – best of luck!
2018 AWARDS Categories
TheTicketingBusiness Awards team are delighted to present the Awards categories for 2018. Nominations are now open until Friday 22 December 2017.
The public are invited to submit nominations in the following categories
CAMPAIGN OF THE YEAR
For the most effective ticket sales & marketing campaign – with emphasis on the innovative use of technology and digital channels. Please explain how the campaign functioned and include measurable insights into success of campaign with your submission.
UNSUNG HERO AWARD
For an individual/team that delivers consistently outstanding service and results for an entertainment ticketing enterprise (be it a sports team, an arts organisation or an event organiser). Awarded to the quiet achiever(s), the ever-reliable ‘behind-the-scenes’ fixer(s) and the person(s) that ‘just gets on with the job’.
For best migration, upgrade, integration or new implementation project. Who’s moved onto a new platform and really seen their revenues and retention rising? Who’s really bringing their resources together using smart tools and digital connectivity to wow their customers? Who’s bridging the data and departmental silos? Which transformation has had the most impact on ticket sales and success?
Disruptors share a common purpose: create businesses, products and services that are better — less expensive and more creative, useful and impactful — and scalable. Which new business is set to disrupt – or has already destabilised – the established ticketing order?
GUEST EXPERIENCE AWARD
Awarded to the service, initiative or enhancement to the ticket-buying guest experience – be that at purchase, on arrival, during or after the event. Who’s got the ‘best box office’ out there? What is really improving the way our customers purchase and consume their entertainment experience?
PRODUCT INNOVATION AWARD
Awarded for a product or service that has uniquely transformed and improved the way ticketing entities do business. Entries should state the organisation/vendor responsible for the product/service, and how the product/service has improved operations at a specific customer install/venue/rightsholder.
INSIGHTS & ANALYTICS AWARD
Best integration or application of data analysis and insights to an entertainment ticketing challenge. Entries should state the project aims, successes and key products/platforms and partners behind the end result.
EXECUTIVE OF THE YEAR AWARD
For the leader, pioneer or visionary that has moved the ticketing sector to new heights. Awarded to the individual that has over-delivered in the past 12 months.
THE TICKETING BUSINESS OF THE YEAR AWARD
The big one! Awarded to the best ticketing business in the business – whether that be a ticketing platform, service supplier, box office, venue, team, promoter, visitor destination, festival or rightsholder. Has your organisation really taken its ticketing to a new level in the past 12 months?
The following categories are not open for public nominations
OUTSTANDING ACHIEVEMENT AWARD
The Outstanding Achievement Award recognises an individual that has shown exceptional commitment, service and leadership to the entertainment ticketing sector industry over a sustained period of time. (And no, they don’t have to be retiring any time soon!). The Outstanding Achievement Award is not open for public nomination.
#MYTICKETTEAM (Winners to be presented during #TBF18)
The winning team from our social campagin will have put forward the most compelling argument, will stand out from other entries, and set an example for the industry as a truly great ticket team – ambassadors for us all. Videos of the runners up will be shown during the Forum and shared online with the industry.
Our 2017 Winners
The 2017 Ticketing Technology Awards ceremony took place on 5 April at Croke Park. Congratulations to all our Winners
Hundreds of nominations were whittled down to create the shortlist, judged by an independent panel of industry figures including:
• Tim Chambers, Managing Director, TJChambers Consultancy, UK;
• James Charrington, CEO, Dewynters, UK;
• Jasper Hope, Chief Executive, Dubai Opera, UAE;
• Sita McIntosh, COO, WhatsOnStage, UK;
• Ian Nuttall, Founder / CEO, Ticketing Technology Forum / Ticketing Technology Awards, UK;
• Carolyn Sims, Marketing Director, ENO English National Opera, UK;
• Kyle Wright, Interactive Marketing & Analytics Manager, Shubert Ticketing, US
The 2016 Ticketing Technology Awards ceremony took place on 27 April at Croke Park. Congratulations to all our Winners
SALES & MARKETING AWARD
Category Winner: 16th FINA World Championships (Kazan) Judging Panel comments: “An impressive event ticketing achievement in an emerging market which utilised many new technologies and unique problem-solving approaches. It’s clear that there is as much innovation and fresh-thinking in new markets as there is in existing.” Winner decided by: Decision by Judging Panel
Shortlisted nominees: “Only The Brave” – Wales Millennium Centre • 16th FINA World Championships (Kazan) • “Masterfan” by Ticketmaster Spain • “GoldenTicket” Augmented Reality by Eventim Netherlands • Platinum by Ticketmaster
UNSUNG HERO AWARD
Category Winner: Stephanie Lett, Live Nation Judging Panel comments: “A difficult category to decide. The winner is an impressive individual who, despite departmental cutbacks and staff changes, clearly ticked the ‘getting on with the job’ aspects of this particular Award. This is the kind of person every ticketing business should be hiring” Winner decided by: Decision by Judging Panel
Shortlisted nominees: Stephanie Lett, Live Nation • Liam Yandell, HQ Theatres & Hospitality • Mark Fisher, Royal Collection • Josh Whittaker-Vyse, Stoke City FC • Claire Hargreave, Sydney Opera House
MOVE TO MOBILE AWARD
Category Winner: Kaartjes.nl Mobile Portal Judging Panel comments: “An elegant solution to ticket discovering and purchase, which offers locals and visitors alike a huge range of events, venues and visitor attractions – all directly from a well-designed mobile portal”. Winner decided by: Decision by Judging Panel
Shortlisted nominees: ReplyBuy at Levi’s Stadium/49ers • Etix Mobile App • We Scan Tickets App • SAP Arena App • Ticketa Mobile App • Kaartjes.nl Mobile Portal
CUSTOMER SERVICE AWARD
Category Winner: Liberty Stadium’s Disabled Supporter Services Judging Panel comments: “A great example of a stadium team going above and beyond to serve the needs of disabled supporters. Liberty Stadium is the first to offer online booking of disabled seating – a move which is now being adopted across the Premier League” Winner decided by: Decision by Judging Panel
Shortlisted nominees: ACF Fiorentina’s CRM • Liberty Stadium’s Disabled Supporter Services • Lisa Cobham, RWC15/Ticketmaster UK • The Contact Centre at Wales Millenium Centre
MOVING ON UP AWARD
Category Winner: Cirque du Soleil’s Demand-Based Pricing Judging Panel comments: “Comprehensive adoption of demand-based pricing models has served Cirque du Soleil and its customers well. For a global entertainment brand to embrace demand-based pricing across its major arena tours bears testimony to the likely future take up of more airline-style pricing in entertainment ticketing.” Winner decided by: Decision by Judging Panel
Shortlisted nominees: “Audience in Focus” by Malmö Opera • Cirque du Soleil’s Demand-Based Pricing • Schlösserland Dresden • FanThreeSixty Integration • VW’s Autostadt Ticketshop
EXECUTIVE OF THE YEAR AWARD
Category Winner: Sam Isles, VP Artist Services, Ticketmaster Winner decided by: Online ballot of the global ticketing industry
Shortlisted nominees: Arndt Scheffler, Managing Director, White-Label eCommerce • Ben Sebborn, Founder/CEO, Skiddle • Javier Andrés Marin, CEO & Founder, Ticketea • Sam Isles, VP Artist Services, Ticketmaster • Michael Nabarro, Co-Founder & CEO, Spektrix
PRODUCT INNOVATION AWARD
Category Winner: Collector Ticket by Ticketmaster Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “A great product which fulfills the demands of customers who want the convenience of digital ticketing but still want that unique souvenir ticket”
Shortlisted nominees: ReplyBuy • TodayTix App • .tickets TLD domain • Collector Ticket by Ticketmaster • Spektrix Customer Segmentation Tool • Playpass
CRM & DATA TOOL AWARD
Category Winner: Merkle-Adobe Integration Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “Combining one of the leading customer insights and data analytics agencies, with the leading digital marketing tools, offers entertainment businesses an unprecedented platform to deliver targeted, personalised marketing content to drive ticket sales. Industry leaders such as Feld Entertainment have already expressed their satisfaction with these tools and services”
Shortlisted nominees: API Integration for London’s West • End Purple Seven Insights • Ticketmaster Live Analytics • Merkle-Adobe Integration • Neo-Ticketing Project
PREMIUM & VIP TICKETING AWARD
Category Winner: Rugby World Cup 2015 Premium Hospitality & Ticketing Programme Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “The industry ballot recognises the efforts made by Rugby Travel & Hospitality – the official Rugby World Cup sales agents – in selling and delivering more corporate packages than were achieved by the London 2012 Olympic Games. In total 90,000 packages were sold for the RWC15 tournament (compared to 60,000 sold for London Games). Clearly the organisers did their homework to create ticketing and hospitality packages which were well-received by the market.“
Shortlisted nominees: Experience App from Live Nation • Rugby World Cup 2015 Premium Hospitality & Ticketing Programme • Festicket Club des Loges, French Open
SMART & CONNECTED AWARD
Category Winner: The Ticket Factory’s Systems Integration Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “As one of the UK’s leading ticket agencies, The Ticket Factory has had to move with the times. But in 2015 it released its 2.0 edition with more features and improvements than it had released in a full two years before. These included Order Tracking, Social Login, PayPal integration, Friendly URLs, Customer Account, Responsive Design and better Dashboards – offering more ease and convenience for its customers”
Shortlisted nominees: Arena App, SSE Arena Belfast • Montreal Canadiens‘ Club 1909 • Malmö’s Multi-Venue Ticketing Integration • The Ticket Factory’s Systems Integration • Ticketshop v3 from Ticketscript • 10-Day Access Control at Winterfest 2016
INDUSTRY SUPPLIER OF THE YEAR AWARD
Category Winner: ‘Queue-it’ Winner decided by: Onsite ballot by all delegates of Ticketing Technology Forum 2016
Shortlisted nominees: Ingresso • Queue-it • Ticketplan • Intellitix • Weldon, Williams & Lick
JUDGE’S CHOICE AWARD
Category Winner: Battersea Arts Centre Winner decided by: Decision by Judging Panel Judging Panel comments: “Well-deserved recognition for a much-loved venue which suffered a disastrous fire but got its ticketing and performances back online in a matter of days. Testament to a great venue team which did not give up in the face of disaster”
OUTSTANDING ACHIEVEMENT AWARD
Winner: Tommy Higgins Decided by: Organisers of the Ticketing Technology Forum Judging Panel comments: “A hugely popular industry character who pioneered computerised ticketing in Ireland, before joining Ticketmaster to lead and expand its European expansion. From promoting (and driving) bands across Ireland to establishing new models of retail ticket sales in music stores, Tommy Higgins has been – and continues to be – at the forefront of customer services, business trends and technology changes in entertainment ticketing.”
Congratulations once again to each of our 2016 winners!
For any press related questions, please contact Tamara Nasser
We had the best time at the 2017 Awards, at Croke Park Dublin. But you don’t have to take our word for it… take a look at the amazing photos of the night below
What are people saying?
The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!
Chloé Julien Founder & CEO, BandSquare, France
CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them
Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK
This is the focal point of the ticketing industry in Europe, where the decision makers meet and exchange ideas
Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark
At the Forum we made concrete progress with regards to selecting a new ticketing provider. I would be happy to recommend the Forum to other venues in the future.
Martin O'Donoghue Business Development Manager, Cork Opera House, Ireland
If you’re curious about the future, if you want to see how things are developing, if you wanna get to know your peers... you need to be at the Forum.
James Charrington CEO, Dewynters, UK
For me the most important thing was to meet with all the different companies in ticketing and I’ve managed that, and I left with many business cards!