THE TICKETING BUSINESS AWARDS

View the 2017 Winners

The Awards were launched in order to:

2018 AWARDS

It’s almost that time of year again, where we call on you – our network of industry experts – to help us recognise achievement, innovation and leadership in the world of ticketing.

TheTicketingBusiness Awards (previously Ticketing Technology Awards) are the only awards to recognise a whole spectrum of achievements from across the global ticketing industry.

We are working hard planning an amazing evening of celebration to follow our incredible 2017 private Awards ceremony at Croke Park, Dublin.

Below is some useful information if you are considering nominating your team for the 2018 edition…

FAQ’s

What are the important dates?

Oct 2017 – Nominations Open

Dec 2017 – Nominations Close

Jan 2018 – Shortlists Announced / Voting Opens

Jan 2018 – Dossier Presented to Judges

Feb 2018 – Voting Closes

Apr 2018 – Awards Ceremony

Can I nominate myself?

Of course! (In fact, we encourage it)

We receive hundreds of nominations from organisations wanting to shout about the great work they have done. And you should too.

We actively encourage your team to put yourselves forward. After all, you’re the most qualified to tell us how amazing your work is and why it’s award-worthy.

You can also nominate a colleague or fellow ticketing organisation, and we do get many nominations from outside parties, but don’t be ashamed to blow your own trumpet!

Is there a fee to nominate?

It’s completely free to nominate, and must be done via our simple online nomination form.

What information do I need to nominate?

You’ll need the following information:

• Owner / Project lead

• One line description of your entry

• Details of all organisations to be credited

• 1,000 word (max) supporting statement

• 2-5 High Res images

• Videos (if applicable)

• Testimonials from senior management

Supporting evidence is strongly encouraged (i.e case studies, stats, figures, client testimonials, news stories etc) as this can greatly assist our Judging Panel and Awards team during their considerations.

Our Awards team will consider all submissions and carry out all the necessary research to qualify before creating our shortlist.

Which categories can I nominate in?

We invite nomination submissions in all open categories (TBA). You may nominate in as many categories as you wish, and you may submit the same nomintaion across different categories.

During the shortlist process, The Awards committee may decide that your nomination is more fitting to a different category and you may be placed in that category instead.

We haven’t announced the categories for 2018 just yet, these will be released when nominations open.

When do nominations open?

Nominations for TheTicketingBusiness Awards 2018 will open in Ocotber 2017 (date TBC) and will close at the end of the year. The submissions considered will need to have taken place between January 2017 – January 2018.

 

How are the winners decided?

There are two ways that winners will be decided for TheTicketingBusiness Awards.

Some of our categories will be open for public voting where the industry can vote online for their chosen winner.

The rest of our categories will be put forward to our international Judging Panel (TBA) who will reach a decision after looking at all the evidence provided.

When will the winners be announced?

The winners will be announced during the private ceremony on 17 April in Manchester, UK (venue TBC).

Finalists are required to send a representative on the night in order to be in the running to win.

How do I vote?

We will open an online voting system once the shortlists have been announced. There will be a sharable link that you can pass on to everyone else you know too.

You can, of course, vote for yourself but you’ll only be able to vote once, so if you’re in the running, you’ll need to promote your entry to your own audience to gain support.

Will you let me know if I’ve won before the night?

Despite many requests, we will never reveal winners before the night. You’ll just have to be there to find out.

Who were the winners last year?

You can download the full 2017 Winners Brochure here.

Who is on the Judging Panel?

We haven’t appointed our 2018 Judging Panel yet. But take a look at our 2017 Judges here.

What were the categories last year?

The categories last year (including whether they were open for public nomination or not) are below:

Any questions at all, don’t hesitate to contact our team – best of luck!

Our 2017 Winners

The 2017 Ticketing Technology Awards ceremony took place on 5 April at Croke Park. Congratulations to all our Winners

The winners of Ticketing Technology Awards 2017 were announced during a private
ceremony at Croke Park, Dublin.

 

Hundreds of nominations were whittled down to create the shortlist, judged by an independent panel of industry figures including:

• Tim Chambers, Managing Director, TJChambers Consultancy, UK;
• James Charrington, CEO, Dewynters, UK;
• Jasper Hope, Chief Executive, Dubai Opera, UAE;
• Sita McIntosh, COO, WhatsOnStage, UK;
• Ian Nuttall, Founder / CEO, Ticketing Technology Forum / Ticketing Technology Awards, UK;
• Carolyn Sims, Marketing Director, ENO English National Opera, UK;
• Kyle Wright, Interactive Marketing & Analytics Manager, Shubert Ticketing, US

2017 Winners Brochure

Our 2016 Winners

SALES & MARKETING AWARD

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Category Winner: 16th FINA World Championships (Kazan) Judging Panel comments: “An impressive event ticketing achievement in an emerging market which utilised many new technologies and unique problem-solving approaches. It’s clear that there is as much innovation and fresh-thinking in new markets as there is in existing.” Winner decided by: Decision by Judging Panel

Shortlisted nominees: “Only The Brave” – Wales Millennium Centre • 16th FINA World Championships (Kazan) • “Masterfan” by Ticketmaster Spain • “GoldenTicket” Augmented Reality by Eventim Netherlands • Platinum by Ticketmaster


UNSUNG HERO AWARD

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Category Winner: Stephanie Lett, Live Nation Judging Panel comments: “A difficult category to decide. The winner is an impressive individual who, despite departmental cutbacks and staff changes, clearly ticked the ‘getting on with the job’ aspects of this particular Award. This is the kind of person every ticketing business should be hiring” Winner decided by: Decision by Judging Panel

Shortlisted nominees: Stephanie Lett, Live Nation • Liam Yandell, HQ Theatres & Hospitality • Mark Fisher, Royal Collection • Josh Whittaker-Vyse, Stoke City FC • Claire Hargreave, Sydney Opera House


MOVE TO MOBILE AWARD

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Category Winner: Kaartjes.nl Mobile Portal Judging Panel comments: “An elegant solution to ticket discovering and purchase, which offers locals and visitors alike a huge range of events, venues and visitor attractions – all directly from a well-designed mobile portal”. Winner decided by: Decision by Judging Panel

Shortlisted nominees: ReplyBuy at Levi’s Stadium/49ers • Etix Mobile App • We Scan Tickets App • SAP Arena App • Ticketa Mobile App • Kaartjes.nl Mobile Portal


CUSTOMER SERVICE AWARD

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Category Winner: Liberty Stadium’s Disabled Supporter Services Judging Panel comments: “A great example of a stadium team going above and beyond to serve the needs of disabled supporters. Liberty Stadium is the first to offer online booking of disabled seating – a move which is now being adopted across the Premier League” Winner decided by: Decision by Judging Panel

Shortlisted nominees: ACF Fiorentina’s CRM • Liberty Stadium’s Disabled Supporter Services • Lisa Cobham, RWC15/Ticketmaster UK • The Contact Centre at Wales Millenium Centre


MOVING ON UP AWARD

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Category Winner: Cirque du Soleil’s Demand-Based Pricing Judging Panel comments: “Comprehensive adoption of demand-based pricing models has served Cirque du Soleil and its customers well. For a global entertainment brand to embrace demand-based pricing across its major arena tours bears testimony to the likely future take up of more airline-style pricing in entertainment ticketing.” Winner decided by: Decision by Judging Panel

Shortlisted nominees: “Audience in Focus” by Malmö Opera • Cirque du Soleil’s Demand-Based Pricing • Schlösserland Dresden • FanThreeSixty Integration • VW’s Autostadt Ticketshop


EXECUTIVE OF THE YEAR AWARD

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Category Winner: Sam Isles, VP Artist Services, Ticketmaster Winner decided by: Online ballot of the global ticketing industry

Shortlisted nominees: Arndt Scheffler, Managing Director, White-Label eCommerce • Ben Sebborn, Founder/CEO, Skiddle • Javier Andrés Marin, CEO & Founder, Ticketea • Sam Isles, VP Artist Services, Ticketmaster • Michael Nabarro, Co-Founder & CEO, Spektrix


PRODUCT INNOVATION AWARD

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Category Winner: Collector Ticket by Ticketmaster Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “A great product which fulfills the demands of customers who want the convenience of digital ticketing but still want that unique souvenir ticket”

Shortlisted nominees: ReplyBuy • TodayTix App • .tickets TLD domain • Collector Ticket by Ticketmaster • Spektrix Customer Segmentation Tool • Playpass


CRM & DATA TOOL AWARD

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Category Winner: Merkle-Adobe Integration Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “Combining one of the leading customer insights and data analytics agencies, with the leading digital marketing tools, offers entertainment businesses an unprecedented platform to deliver targeted, personalised marketing content to drive ticket sales. Industry leaders such as Feld Entertainment have already expressed their satisfaction with these tools and services”

Shortlisted nominees: API Integration for London’s West • End Purple Seven Insights • Ticketmaster Live Analytics • Merkle-Adobe Integration • Neo-Ticketing Project


PREMIUM & VIP TICKETING AWARD

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Category Winner: Rugby World Cup 2015 Premium Hospitality & Ticketing Programme Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “The industry ballot recognises the efforts made by Rugby Travel & Hospitality – the official Rugby World Cup sales agents – in selling and delivering more corporate packages than were achieved by the London 2012 Olympic Games. In total 90,000 packages were sold for the RWC15 tournament (compared to 60,000 sold for London Games). Clearly the organisers did their homework to create ticketing and hospitality packages which were well-received by the market.“

Shortlisted nominees: Experience App from Live Nation • Rugby World Cup 2015 Premium Hospitality & Ticketing Programme • Festicket Club des Loges, French Open


SMART & CONNECTED AWARD

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Category Winner: The Ticket Factory’s Systems Integration Winner decided by: Online ballot of the global ticketing industry Judging Panel comments: “As one of the UK’s leading ticket agencies, The Ticket Factory has had to move with the times. But in 2015 it released its 2.0 edition with more features and improvements than it had released in a full two years before. These included Order Tracking, Social Login, PayPal integration, Friendly URLs, Customer Account, Responsive Design and better Dashboards – offering more ease and convenience for its customers”

Shortlisted nominees: Arena App, SSE Arena Belfast • Montreal Canadiens‘ Club 1909 • Malmö’s Multi-Venue Ticketing Integration • The Ticket Factory’s Systems Integration • Ticketshop v3 from Ticketscript • 10-Day Access Control at Winterfest 2016


INDUSTRY SUPPLIER OF THE YEAR AWARD

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Category Winner: ‘Queue-it’ Winner decided by: Onsite ballot by all delegates of Ticketing Technology Forum 2016

Shortlisted nominees: Ingresso • Queue-it • Ticketplan • Intellitix • Weldon, Williams & Lick


JUDGE’S CHOICE AWARD

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Category Winner: Battersea Arts Centre Winner decided by: Decision by Judging Panel Judging Panel comments: “Well-deserved recognition for a much-loved venue which suffered a disastrous fire but got its ticketing and performances back online in a matter of days. Testament to a great venue team which did not give up in the face of disaster”


OUTSTANDING ACHIEVEMENT AWARD

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Winner: Tommy Higgins Decided by: Organisers of the Ticketing Technology Forum Judging Panel comments: “A hugely popular industry character who pioneered computerised ticketing in Ireland, before joining Ticketmaster to lead and expand its European expansion. From promoting (and driving) bands across Ireland to establishing new models of retail ticket sales in music stores, Tommy Higgins has been – and continues to be – at the forefront of customer services, business trends and technology changes in entertainment ticketing.”


Congratulations once again to each of our 2016 winners!

For any press related questions, please contact Tamara Nasser

*See full terms and conditions here

We had the best time at the 2017 Awards, at Croke Park Dublin. But you don’t have to take our word for it… take a look at the amazing photos of the night below

2017 Awards Photo Gallery

2016 Awards Photo Gallery

What are people saying?

The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!

Chloé Julien Founder & CEO, BandSquare, France

CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them

Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK

This is the focal point of the ticketing industry in Europe, where the decision makers meet and exchange ideas

Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark

At the Forum we made concrete progress with regards to selecting a new ticketing provider. I would be happy to recommend the Forum to other venues in the future.

Martin O'Donoghue Business Development Manager, Cork Opera House, Ireland

If you’re curious about the future, if you want to see how things are developing, if you wanna get to know your peers... you need to be at the Forum.

James Charrington CEO, Dewynters, UK