Showcasing the future of live entertainment ticketing


With some of the ticketing sector's most influential people signed up to join the sixth annual Forum, it’s going to be the most important meeting of the year. Limited passes remain before we declare a complete sell out. Join these ticketing leaders as they gather in Manchester on 17-18 April to decide the future of live entertainment ticketing. Register Here


2018 Speaker Line Up

  • Claudio Trotta

    Owner/General Manager Barley Arts Promotion, Italy

    Claudio Trotta

    Owner/General Manager, Barley Arts Promotion, Italy

    Claudio Trotta has deep musical experience: his career began with Radio Montestella, until 1975 when he joined Channel 96, where he first organised concerts. In 1979 he graduated at the Civic School of Dramatic Art as a musician, completing an internship at the Teatro alla Scala. Through television experiences (TeleRadioMilano 2) with Lucio Salvini (the then director of the Ricordi) at the launch of Country and Folk label, he became a promoter of concerts in Italy for the artists. Salvini later named him for Artistic and Marketing Direction at Carosello for the Blues & Rock Project. The name BARLEY, meaning “hops”, was born as a tribute that Trotta makes to his original passion (country and folk Anglo-Saxon). Claudio also edited the edition of “Music Dictionary of Milan” (1995) and was a member of the Board of Directors of various associations, such as ASSOMUSICA (Italian Association of Live Music Organizers and Producers – incorporated in the AGIS Association – founded in 1996) and YOUROPE (European Association of Live Music Organizer Organizers and Producers – founded in 1998).

  • Lucy Chillingworth

    International Head of Tickets Ten Lifestyle Management, UK

    Lucy Chillingworth

    International Head of Tickets, Ten Lifestyle Management, UK

    Access all arenas! Exceeding the expectations of High Net Worth clients

    Lucy Chillingworth has worked for Ten Lifestyle Management for over 9 years, the last 3 years as International Head of Ticketing. After completing her BA Hons Arts, Music and Entertainment Management degree, she spent 2 years as a Marketing Manager for a regional theatre before moving to Ten.

    Day to day, Lucy is responsible for developing and maintaining global relationships with box offices, venues and ticket agents. Her talent focuses on devising operational and online strategies for key ticketing markets, providing easy distribution channels for suppliers and great inventory access for Ten’s ever growing member base.

  • Lucinda Brown

    Venue Business Manager Islington Assembly Hall, UK

    Lucinda Brown

    Venue Business Manager, Islington Assembly Hall, UK

    Mobile ticketing to tackle touts and improving the fan experience

    Lucinda has worked in live music for the past 20 years. Starting as Venue Manager at Newcastle University Students Union then moving on to Birmingham Academy, Islington Academy and more recently The Forum, Kentish Town. In between venue management roles, Lucinda was Group Marketing Manager for both the Academy Music Group and MAMA & Company.

    Her most recent position at MAMA was as Business Development Manager where she was responsible for managing the venue marketing team, venue promoters, supporting the Operations Director overseeing nine venues as well as managing partnered events.

  • Claire Turnham

    Campaign Leader Victim Of Viagogo, UK

    Claire Turnham

    Campaign Leader, Victim Of Viagogo, UK

    When Claire Turnham tried to buy Ed Sheeran tickets for her son’s 16th birthday, she thought it was going to be an “amazing” family experience. Instead, she says she was overcharged by £1,150, and the episode has led her to take up an effective campaign against Viagogo, the secondary ticket website she used. Claire set up the facebook group, Victim of Viagogo #VofV in February 2017 to support others who also feel they have been ripped off. In March, she gave evidence at the parliamentary inquiry & in July she published a self help guide, successfully empowering fans to reclaim thousands of pounds from Viagogo. As well as being the trusted consumer voice of ticketing , Claire is also the Founder of

  • Eric Petrusic

    CTO accesso, USA

    Eric Petrusic

    CTO, accesso, USA

    How festivals and theme parks are enhancing the customer event experience using tech, apps and engagement

    Eric Petrusic’s collaborative approach to problem solving, coupled with his extensive technology expertise, have played an integral role in the successful development and enhancement of accesso’s ticketing and payment solutions for the past 15 years.

    In his role as Chief Technology Officer, he acts as technical advisor across accesso‘s product lines, providing support and consultation on development efforts and technology infrastructure. Petrusic works to identify synergy opportunities with accesso solutions, and also leads the company’s long term product roadmap process.

  • Eddie Kemsley

    CEO KidZania, UK

    Eddie Kemsley

    CEO, KidZania, UK

    Algorithmic child’s play: Demand-based pricing for family entertainment attraction

    Eddie started her career in leisure and hospitality 15 years ago, after graduating from Bristol University, reading Business Studies with Tourism. Over her career she has launched and run attractions, venues and events in London and across the South East. Since 2005 Eddie has focused on attractions and held progressive, senior roles and taken commercial responsibility for driving businesses forward.

    In 2005 she became the Group Head of Communications & Business Development for Howletts & Port Lympne Wild Animal Parks and The Aspinall Foundation. In 2014 Eddie was elected to sit on BALPPA’s management committee and she joined Dreamland as a CEO, focusing on building and launching the new visitor attraction. During her time there Eddie created and launched two major, award-winning festivals – Screamland and Frosted Fairground.

  • Greg Delaney

    Owner Entertainment Intelligence, UK

    Greg Delaney

    Owner, Entertainment Intelligence, UK

    Changing the way the music industry collects, views and utilises data

    Greg Delaney boasts over 30 years IT experience. He created Entertainment Intelligence (Ei) in 2014 to answer the growing need for robust but affordable data collection, reporting and analytics in the rapidly expanding world of digital entertainment. Ei is now ingesting billions of streaming, video, retail and social metrics for high profile independent organisations such as Secretly Canadian, Domino Records, Concord Music Group and many more.

    Prior to Ei Greg was Co-Founder and CTO of CrowdSurge, the fan club ticketing service that powered global stores for Paul McCartney, Arcade Fire, Foo Fighters and Pearl Jam, reaching an annual turnover of £20m before merging with SongKick. He previously founded Business Transport Resources (BTR), designing the world’s first online booking and reverse auction surface transport network, the forerunner to Halo and Uber.

  • Paul Williamson

    Founder Sports Ink Associates, UK

    Paul Williamson

    Founder, Sports Ink Associates, UK

    Major events. Major challenges. Ticketing the biggest events on Earth 

    Paul has worked on ticketing projects for many major sports events, including Rugby World Cups, Cricket World Cups and Commonwealth Games. He was Director of Ticketing at London 2012, which sold 10.99 million tickets, valued at $1 billion. He now leads a consultancy, focusing on reducing ticketing risk and improving revenues at major events.

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The Awards

TheTicketingBusiness Awards were launched in order to recognise leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions. In 2017 we received more than 300 nominations, and more than 3,000 votes. Nominations for TheTicketingBusiness Awards 2018 will open in September 2017.

CATEGORIES NOMINATE Ticketing Technology Forum Awards Logo

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As our events move forward we like to keep our delegates, followers and community informed about whats going on. The blog section provides a place to view and share the latest news about Ticketing Technology Forum.

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