TheTicketingBusiness Forum explores, debates and showcases the latest trends, innovations and technologies that will deliver the next generation of live entertainment ticketing solutions. The Forum incorporates TheTicketingBusiness Awards, recognising leadership, innovation and achievement in the application of technology in ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.
CEO Dewynters, UK
James draws on 25 years of expertise in arts marketing – both as an independent consultant and through leadership positions in the UK and continental Europe, including 7 years as International Commercial Director for Stage Entertainment. He started his career with a 12-year stint at theatre marketing agency Dewynters, returning to the agency after a 15 year gap in April 2016 as CEO. It’s an agency that has both changed with the business and changed the business itself. Remember that Dewynters was the agency that created the first entertainment show brands like Les Miserables and Cats in the 80s.
Ultimately, everything Dewynters does for its clients is about growing the audience, selling more tickets, driving more revenue and improving marketing effectiveness. Most recently, Dewynters opened its operation in Hamburg, Germany as it looks to provide a “seamless service” for producers working across Europe and the US. As one of our keynote speakers for 2017, James will be exploring how these key drivers are reshaping the agency business (as it moves to provide a seamless service across international markets) and how the digital and real worlds are blending.
VP of International Business Weying, China
After five years we are a truly global Forum. So, naturally, we need to embrace the biggest ticketing market in the world: China. We are delighted to welcome to the 2017 programme Luke Xiang, Vice President of Weying.
One of China’s tech unicorns, Weying has fully embedded and integrated a ticketing service for movies, shows and sports into the popular WeChat and QQ mobile social platforms. It is now the Chinese leading ticketing, marketing and distribution platform for film, performance, sports and other entertainment projects based on mobile social network. To put this in perspective: For its cinema offers – which include a partnership with cinema systems provider Vista Group – WeYing’s daily sales peak has rocketed to 6 million tickets representing more than 30% market share and 95% cinema penetration in less than three years. It also offers on-line ordering for merchandise and concession services for movie goers and fans.
In the year up to August 2016, its box office contribution for released, distributed and co-distributed movies exceeded US$3bn. Global media player Wanda Group is a strategic investor and partner in Weying. Wanda itself has acquired the AMC (USA), Odeon (UK) and Hoyts (Australia) cinema chains in recent years. Weying is in process of expanding its services to Hongkong, Malaysia, Taiwan, USA and other markets with local offices.
Luke will guide us through Weying’s approach to “mobile social marketing as the key driver for leisure and entertainment consumption.” He says “we are always chasing one dream to provide the nextgen ticketing experience by connecting entertainment market with social networks to connect user, content and venue with value added services.”
Director of Marketing & Audience Engagement English National Opera, UK
Carolyn Sims is a highly respected, hands-on, marketing strategist who has worked in a range of entertainment and retail organisations in her career including Ticketmaster, Really Useful, Live Nation Entertainment and Time Out.
Carolyn’s innate ability to be able to put the customer first means that she has forged and shared her skills across a range of customer channels in digital marketing, CRM, audience development and marketing strategies that enable organisations to become profitably customer centric. Carolyn is an experienced professional in developing and implementing innovative growth strategies through the delivery of customer focused ticketing and commercial excellence.
Her passion for new technologies that provide “a great experience for customers to be able to get to and buy the ticket they want” lies at the heart of #TTF17 programming. We’re very pleased to have Carolyn on board our Ticketing Technology Awards’ Judging Panel and in our 2017 speaker line-up.
Chief Executive Dubai Opera, UAE
In January 2015, Jasper joined Emaar Properties as Chief Executive of the under-construction Dubai Opera, the centerpiece of The Opera District development in Downtown Dubai. The 1900-seat facility opened to worldwide acclaim in 2016. Dubai Opera passionately embraces its role as the creative heart of the city, producing and hosting the finest, most authentic, and engaging performing arts experiences from Dubai and the world. He serves as Dubai Opera’s lead officer and international advocate; focused on setting its artistic direction and driving global stakeholder relationships. He is also mandated with ensuring the commercial success of Dubai Opera and developing its profile internationally. Formerly, Jasper was Chief Operating Officer of London’s Royal Albert Hall having previously served as Senior Director of Live Events. In Dublin, Jasper will recount the opening experiences of Dubai Opera, with critical learnings in how to programme, market and fill a new venue in a ‘new market’.
Global Strategic Pricing Director NH Hotel Group, Spain
With over 8 years’ consulting experience in top line growth for companies across numerous industries such as automotive, retail & distribution, Ana is currently responsible for Global Pricing Strategy at NH Hotel Group, a hotel chain operating more than 375 hotels in 30 countries across the world. Her main responsibilities include the definition of the necessary strategic frameworks and vision for the revenue management department in coordination with marketing and sales to ensure top line growth maximisation is achieved with a customer centric approach.
Ana has a Bachelors in Business Administration and is a frequent speaker at international conferences and business school programmes on an international level. Ana was very well-received at last year’s Forum. For 2017, she’ll be going deeper into travel and tourism pricing strategies and processes – and how these can be applied to sports and entertainment. Once again she’ll be making the case for “pricing to be board level imperative.”
Chief Revenue Officer Eventbrite, USA
As Chief Revenue Officer at Eventbrite, Rosenberg is responsible for driving customer value, revenue growth and global revenue strategies. Prior to Rosenberg’s promotion to CRO, he led the strategy and growth of Eventbrite’s growing global sales and business development organisation as Senior Vice President. In 2016 alone, Eventbrite supported more than 2.5 million events, processing about 150 million tickets in more than 180 countries.
Chief Technology Officer SecuTix, Switzerland
There’s a lot of discussion about blockchain* and its potential impact on global business transactions. But is there substance behind all the hype? Does blockchain provide the missing solutions to so many of the biggest challenges in ticketing? Lifting the lid on blockchain and its potential for ticketing, we are delighted to welcome to the #TTF17 line-up Vincent Larchet, CTO, SecuTix SA. In Dublin, Vincent will explore the potential future impact of blockchain in the ticketing industry, with reference to user cases. He’ll also be sharing where SecuTix as a ticketing technology provider is integrating blockchain into its roadmap.
Vincent Larchet is Chief Technology Officer at SecuTix, a SaaS Ticketing Engagement Platform that helps organisations boost ticket sales and enhance audiences’ experience before, during and after events. Heading the “Innovations and Architecture” department, Vincent is defining the company’s innovation directions and technology partnerships, focusing on creating a marketplace of third-party digital applications that build on the open nature of the SecuTix ticketing platform. Vincent is also looking at several technology initiatives – one such stream being the Blockchain. Get the heads-up on blockchain from one of the industry’s key players – only at #TTF17!
Director, Club Services Major League Soccer (MLS), USA
Ian works with all MLS clubs to help maximise their business operations. He also works closely with MLS Strategic Planning and Partnership Marketing on key projects in the areas of ticket sales and sponsorships including managing strategic ticketing partnerships for the League.
Prior to joining MLS, Campbell earned his MBA from the Warsaw Sports Marketing Center at the University of Oregon after six years at the Chicago Board of Trade where he worked as a fixed income trader. Campbell resides in New York City and works out of the MLS League Office in Manhattan.
TheTicketingBusiness Awards were launched in order to recognise leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions. In 2017 we received more than 300 nominations, and more than 3,000 votes. Nominations for TheTicketingBusiness Awards 2018 will open in September 2017.ABOUT 2017 WINNERS
As our events move forward we like to keep our delegates, followers and community informed about whats going on. The blog section provides a place to view and share the latest news about Ticketing Technology Forum.
Established in 1999, TicketPlan were the original innovators of Refund Protection and are now widely recognised as the UK market leader in this sector. An ever-increasing number of ticket sellers are using TicketPlan to protect their customers and achieve a significant incremental income stream. TicketPlan can offer total support and quick, easy implementation within the UK and a broad range of international markets.
TicketPlan are Members of STAR.- View Website
HID Global is the trusted leader in products, services and solutions related to the creation, management and use of secure identities for millions of customers worldwide.
Recognised for robust quality, innovative designs and industry leadership, HID Global is focused on creating customer value and is the supplier of choice for OEMs, integrators and developers serving a variety of markets that include physical access control; IT security, including strong authentication/credential management; card personalisation; visitor management; government ID; and identification technologies for a range of applications. HID Global is an ASSA ABLOY Group brand.- View Website
Oxynade, based in Belgium, offers a state-of-the-art white label online ticketing self-service platform for event organisers (fairs, festivals, conferences, …), venue owners, theme parks, etc.
Oxynade are expanding their B2B2C offering in the event management ticketing space. This has proven to work in Belgium by white label partnering with Belgium’s number one multi-purpose multi-venue organiser, TeleTicketService, owner of 8 of Belgium’s largest venues (Sportpaleis Antwerp, Lotto Arena Antwerp, etc.). 4 more international white label partnerships have been established in the UK (WeGotTickets and Eclipse Ticketing), Norway (MyEvents.no) and The Netherlands (Fansplus) with local ticketing partners. All of those partnerships are based on the same Oxynade white label ticketing technology, focused on local ticketing needs and are targeting other segments. While Oxynade operationally runs the ticketing platform and related services, the partner focuses mainly on sales and marketing effort. Interested? Come and meet us.
PACIFA decision is a 6-year old European company which creates and develops innovative solutions to help venue Managers in their daily work.
We work in staff optimisation and crowd control and are linked to ticketing, access control and cctv. Our groundbreaking 3D technologies allow reduced operational costs while improving ticketing and hospitality revenues.
We are 20 team-mates fully dedicated to permanently upgrading our existing tools and inventing new ones to always be on the cutting-edge of innovations. Our various origins and partnerships allow us to manage up to 9 languages (French, English, Spanish, Portuguese, Italian, German, Slovakian, Polish and Russian) because our willingness is to be in direct contact with your own managing teams; in order to work closely together in a friendly and collaborative way, instead of being a basic supplier.
Our existing references are our best ambassadors to testify our product works and it is worth the investment!
You can find more information on our website www.pacifa-decision.com or follow us on Twitter @PACIFAdecision.- View Website
SecuTix is a European technology provider of a white label Ticketing Engagement Platform designed for businesses in culture, live entertainment and sports. Combining ticketing, CRM and analytics in an integrated software suite delivered as service (SaaS), SecuTix 360° helps ticketing and marketing professionals gain full control of their ticket distribution and directly engage with their audience across any channel. A daughter company of the ELCA Group, SecuTix is headquartered in Switzerland with offices in France, Spain and the UK. SecuTix serves customers in various business segments including sports clubs, stadiums and arenas, museums, live entertainment organisations, leisure parks and festivals. SecuTix’ flagship customers include the UEFA, Opéra National de Paris, Stade de France, Centre Pompidou and Paléo Festival.- View Website
3D Digital Venue, powered by MMC, provides Interactive Digital Venue Management Solutions to Sports and Entertainment Venues across the globe.
With our 3D Digital Venue technology platform we design need-based solutions for our clients providing them a robust, precise and interactive recreation of their Venue to deliver greater fan satisfaction, increase season ticket holder renewal rates, activate new channels of digital sponsorship and provide special viewing experiences for prospective VIP buyers. The primary capabilities of our 3D Digital Venue Platform include: Ticketing3D to Enhance Ticket Sales and Fan Purchase Experience using our interactive 3D Seat Views from all Blocks and Seats; Transfer3D achieve higher renewal rates from season ticket holders by offering 360 degree 3D Views of the seats even before an existing venue is refurbished or a new stadium is built ; Activation3D, an Interactive Environment to activate Measurable Digital Sponsorship by Product Placement inside our 3D Views & VIP3D, to provide world-class Interactive Experience to prospective VIPs and Corporate Clients with fully 3D Customised views of Luxury Suites and Premium Club Hospitality Areas. Our 3D Digital Venue Platform provides you the most complete, interactive and cutting edge Venue Management Solutions.
Activity Stream is a next-generation intelligence and productivity tool improving daily operations and customer experience by combining Business Activity Monitoring and Operational Intelligence with Enterprise Activity Streams and Data Visualisation, in a unique 4-in-1 solution, helping businesses become truly data-driven.- View Website
Queue-it is a virtual waiting room for helping ticket companies and venues, including in-house solutions and white-label platforms, manage website overload during extreme user peaks, such as high volume ticket onsales. By adding Queue-it to your website, end-users exceeding your website capacity limits are offloaded to the queue system. As capacity opens up, Queue-it redirects the end-users who waited in line back to your website in the correct, sequential order and pace.- View Website
With over 20 years’ experience, Cedar Packaging is the global market leader in creating brand enhancing ticket and membership packaging for the Sports and Live Entertainment industries. We manage the whole process, from initial creative concepts and computer visuals, through to the production and then global distribution of the finished product.
Custom ticket packaging is a unique and exciting way to engage with your audience, so talk to the Cedar Packaging team today to see what innovation packaging solutions we can create for you.- View Website
The Make it Social solution enables users to invite their friends and family to experience activities together, whilst paying individually with its unique payment gateway. The system works via an API enabling white-labelled P2P social booking technology integrated with an existing platform. It works for sports, events, travel and more. It also dramatically increases both transaction size and data capture for clients enabling every customer to be known.- View Website
TixTrack provides web-based software for planning, tracking, and optimising revenue from events. The company’s proprietary purchasing and data analysis tools increase its clients’ revenues by tracking inventory status and accurately determine the correct ticket price. Customers include event promoters such as Cirque du Soleil, FELD Entertainment, Nederlander and venues such as Air Canada Centre and The Verizon Center; and sports teams such as The Los Angeles Clippers, New York Islanders and Chicago Cubs.- View Website
Weldon, Williams & Lick is a security ticket stock and hard ticket printer. If you’d like: your ticket to project the best possible image for your event or ticket system, to eliminate box office down time due to bad or inconsistent ticket stock, your event/ promoter/buying public to be able to look at your ticket and know it is secure and/or a supplier who is sensitive to your needs and responds to your deadlines, then drop by our stand in The Marketplace networking area and we will have the solution for you.- View Website
SAP SE is a world-leading provider for company software that supports over 300,000 customers in 25 industries with its innovative technology to operate profitably, continuously adapt to new requirements, and grow sustainably. With SAP solutions, sports and entertainment organizations are driving world-class innovation to engage fans like never before, improve player and team performance, maximize revenue streams, and help teams, leagues, and venues run simply. SAP for Sports & Entertainment – Get your competitive edge.- View Website
We Cross Event Marketing Cloud is setting the standard in self-service, data-driven marketing for concert halls, cinemas, festivals and theatres. Each promoter gets smart analysis and clear visualisations placed in the context of events, audiences and campaigns, allowing them to take immediate action.
It’s easy to create relevant one-on-one campaigns and track progress in the agile project manager. By combining data from CRM systems, ticketing software, social media, web ads and Big Data, promoters get actionable insight, which enables them to maximise results and take immediate action. They can be more efficient by sharing the bigger picture and smaller details with stakeholders to keep them in the loop and perform better, create higher impact, and build their audience.- View Website
Riskified protects ticketing merchants from eCommerce fraud, guaranteeing peace of mind. Our pay-for-performance and guaranteed approval model provides a flexible, economical solution that drives revenue for ticketing providers and enables a frictionless customer experience.
Our proprietary technology uses intelligent automation and advanced fraud detection methods to accurately analyse card-not-present (CNP) orders with machine learning algorithms, behavioural analytics, and device fingerprinting. Riskified was founded in 2013 and is headquartered in Tel Aviv, with US offices in New York City.- View Website
Xperiology’s total focus is the global sport, leisure and entertainment sector.
They’re a “boutique agency” operation with offices in Hove (UK) and Cortona (Italy) serving the information needs of the global sports and entertainment sector. Theywork with many of the sector’s leading organisations, providing illuminating ideas in EVENTS, ADVISORY and INTELLIGENCE.
Xperiology also deliver bespoke training and development workshops to help share best practice and shape the next generation of sports and entertainment venue industry executives.- View Website
Ticketing Technology Awards are set to be the highlight of the Forum, with the winners announced in front of an audience of senior industry figures during a private, gala dinner.
The Awards were launched in order to:
Hundreds of nominations will be whittled down to create the shortlists. The winner of each category will be decided either by online voting by the global ticketing industry or by the independent Ticketing Technology Awards judging panel.- View Website
Green 4 are the original sport, leisure and attractions CRM specialists using industry expertise, experience and world-class technologies to help ambitious organisations to better understand their customers, grow loyalty and maximise revenues. Green 4’s ‘Go’ software solution has evolved into a fully integrated Fan & Customer Engagement platform, combining a powerful CRM engine with modules for Marketing Automation and E-communications, Ticketing, Hospitality Sales, Food & Beverage, Loyalty and Business Intelligence.
The Go platform is built on Microsoft Dynamics CRM technology and specifically designed for the sport and leisure industry. Whilst Go is most effective with all of its components working together as a single platform, Green 4 also has a huge amount of experience integrating Go with other systems if required. Alongside the technology, Green 4’s specialist consultants provide a range of services to help clients achieve the required results. The Green 4 Strategy, Digital and Insight teams provide a range of specifically tailored managed services that allow Green 4 customers to maximise the commercial value of their Go system. This service (known as Go+) provides the necessary expert resources and skills required to improve data quality, generate insight, and manage campaigns to generate measurable results more quickly.- View Website
Ever get the feeling you’ve been cheated?
Under-regulated and industrial-scale online ticket touting remains a black mark on the UK’s live music scene – ripping off fans and causing significant harm to British artists and music businesses. The FanFair Alliance wants to fix this problem
Bringing together a wide cross-section of the music and creative community, we take a stand against profiteering in the secondary ticketing market. Our supporters promote pro-consumer legislation, technologies and practices, and aim for more fans to buy and exchange tickets at face value prices.
The FanFair Alliance was established to unite members of music and creative community who wish to take a stand against industrial-scale online ticket touting.
FanFair has been funded initially by the music managers and businesses: Adam Tudhope, Everybody’s (Mumford & Sons, Laura Marling, Keane), Alex Bruford, ATC Live (The Lumineers, Half Moon Run, Lucy Rose), Brian Message, ATC Management (PJ Harvey, Nick Cave & The Bad Seeds), Ian McAndrew, Wildlife Entertainment (Arctic Monkeys, Royal Blood, Travis), Harry Magee, Modest Management (One Direction, Little Mix, Cheryl, Alison Moyet).
We believe a coordinated and pragmatic approach between Government, creative businesses, entrepreneurs and consumers can make major inroads to curbing industrial-scale touting in the secondary ticketing market.
Having signed the FanFair Alliance Declaration against online ticket touts, our supporters are committed to supporting fair and ethical ticketing practices as well as pro-consumer legislation and technologies.
FanFair aims to develop a number of pan-industry initiatives over the coming year, including an educational guide for music businesses, and also to inform and involve fans on how they can tackle ticket touting online.- View Website