Each year we bring together the industry’s key thinkers, movers and shakers from the world’s leading organisations spanning the entire ticketing spectrum – including:
- Venue Owners & Operators
- Rights Holders
- System Suppliers
- Ticket Agencies
- Marketing and Digital Agencies
- Payment Processing
- Potential Disruptors and other New Market Entrants
Each year, we assemble a world-class speaker line up of those who are disrupting the industry to share, debate, discuss and decide the future of live entertainment ticketing.
2018 Speaker Line Up
Owner/General Manager Barley Arts Promotion, Italy
Owner/General Manager, Barley Arts Promotion, Italy
Claudio Trotta has deep musical experience: his career began with Radio Montestella, until 1975 when he joined Channel 96, where he first organised concerts. In 1979 he graduated at the Civic School of Dramatic Art as a musician, completing an internship at the Teatro alla Scala. Through television experiences (TeleRadioMilano 2) with Lucio Salvini (the then director of the Ricordi) at the launch of Country and Folk label, he became a promoter of concerts in Italy for the artists. Salvini later named him for Artistic and Marketing Direction at Carosello for the Blues & Rock Project. The name BARLEY, meaning “hops”, was born as a tribute that Trotta makes to his original passion (country and folk Anglo-Saxon). Claudio also edited the edition of “Music Dictionary of Milan” (1995) and was a member of the Board of Directors of various associations, such as ASSOMUSICA (Italian Association of Live Music Organizers and Producers – incorporated in the AGIS Association – founded in 1996) and YOUROPE (European Association of Live Music Organizer Organizers and Producers – founded in 1998).
International Head of Tickets Ten Lifestyle Management, UK
International Head of Tickets, Ten Lifestyle Management, UK
Access all arenas! Exceeding the expectations of High Net Worth clients
Lucy Chillingworth has worked for Ten Lifestyle Management for over 9 years, the last 3 years as International Head of Ticketing. After completing her BA Hons Arts, Music and Entertainment Management degree, she spent 2 years as a Marketing Manager for a regional theatre before moving to Ten.
Day to day, Lucy is responsible for developing and maintaining global relationships with box offices, venues and ticket agents. Her talent focuses on devising operational and online strategies for key ticketing markets, providing easy distribution channels for suppliers and great inventory access for Ten’s ever growing member base.
Venue Business Manager Islington Assembly Hall, UK
Venue Business Manager, Islington Assembly Hall, UK
Mobile ticketing to tackle touts and improving the fan experience
Lucinda has worked in live music for the past 20 years. Starting as Venue Manager at Newcastle University Students Union then moving on to Birmingham Academy, Islington Academy and more recently The Forum, Kentish Town. In between venue management roles, Lucinda was Group Marketing Manager for both the Academy Music Group and MAMA & Company.
Her most recent position at MAMA was as Business Development Manager where she was responsible for managing the venue marketing team, venue promoters, supporting the Operations Director overseeing nine venues as well as managing partnered events.
Senior Vice President The Shubert Organization, USA
Senior Vice President, The Shubert Organization, USA
Recognised in 2017 in the Oustanding Achievement category for a career that spans decades, David Andrews has pioneered and implemented many of the industry’s key innovations in one of the toughest (and most vocal) markets on Earth. When he started there was only pegboards and paper. Now, there’s data and digits – and David Andrews has embraced the evolution. This ticketing achiever has overseen – and spearheaded – many of the key moments in our industry’s development: from selling tickets over the telephone in the 1980s through today’s API integration. During his tenure at Shubert, his strategic oversight and guidance have ensured that Broadway’s customers continue to be served the very best that ticketing systems can offer. Today, he’s going behind ticketing – spearheading new initiatives to fully integrate attendee and buyer data into the live entertainment experience. And, we sense, he’s only just gotten started!
Campaign Leader Victim Of Viagogo, UK
Campaign Leader, Victim Of Viagogo, UK
When Claire Turnham tried to buy Ed Sheeran tickets for her son’s 16th birthday, she thought it was going to be an “amazing” family experience. Instead, she says she was overcharged by £1,150, and the episode has led her to take up an effective campaign against Viagogo, the secondary ticket website she used. Claire set up the facebook group, Victim of Viagogo #VofV in February 2017 to support others who also feel they have been ripped off. In March, she gave evidence at the parliamentary inquiry & in July she published a self help guide, successfully empowering fans to reclaim thousands of pounds from Viagogo. http://fanfairalliance.org/wp-content/uploads/2017/08/VofV_Guidance.pdf As well as being the trusted consumer voice of ticketing , Claire is also the Founder of www.onlywithlove.co.uk
CTO accesso, USA
CTO, accesso, USA
How festivals and theme parks are enhancing the customer event experience using tech, apps and engagement
Eric Petrusic’s collaborative approach to problem solving, coupled with his extensive technology expertise, have played an integral role in the successful development and enhancement of accesso’s ticketing and payment solutions for the past 15 years.
In his role as Chief Technology Officer, he acts as technical advisor across accesso‘s product lines, providing support and consultation on development efforts and technology infrastructure. Petrusic works to identify synergy opportunities with accesso solutions, and also leads the company’s long term product roadmap process.
Co-founder & CEO Kyazoonga, India
Co-founder & CEO, Kyazoonga, India
An investment banker turned entrepreneur, Neetu is credited with creating the professional entertainment and sports ticketing market in India. Under her leadership, Kyazoonga has expanded rapidly with global operations in the US, Caribbean, Europe, UAE and Australia, and has ticketed some of the largest events, including the recently concluded FIFA U-17 World Cup, An alumnus of MIT, Neetu was a senior investment banker on Wall Street leading teams at Bank of Montreal, Lehman Brothers and McKinsey prior to co-founding Kyazoonga. A former national cricket player, Neetu serves on the Boards of several not-for-profit organizations in New York City and India.
Managing Director for Accommodation Services Parques Reunidos, Spain
Managing Director for Accommodation Services, Parques Reunidos, Spain
Living in 7 different cities before the age of 15 made Urko embrace change & travel to be part of his DNA. Urko worked in hospitality (Melia Hotels & Petit Palace Hotels) for almost 10 years and moved to OTA’s in 2004 where the show was just starting in Europe, at that time Hotels.com and Expedia were two different companies.
OTA’s Urko worked for include; Placestostay.com – part of Western Union for 5 years, and Orbitz & Expedia for another five years. His current position is Managing Director for Accommodation Services in Parques Reunidos, involving responsibility over Travelparks.com as the OTA of the group, Hotels & Lodges in The Netherlands, France and Spain. On top of that, Urko is responsible for online distribution in Europe for 27 Parks in 9 countries.
Owner Entertainment Intelligence, UK
Owner, Entertainment Intelligence, UK
Changing the way the music industry collects, views and utilises data
Greg Delaney boasts over 30 years IT experience. He created Entertainment Intelligence (Ei) in 2014 to answer the growing need for robust but affordable data collection, reporting and analytics in the rapidly expanding world of digital entertainment. Ei is now ingesting billions of streaming, video, retail and social metrics for high profile independent organisations such as Secretly Canadian, Domino Records, Concord Music Group and many more.
Prior to Ei Greg was Co-Founder and CTO of CrowdSurge, the fan club ticketing service that powered global stores for Paul McCartney, Arcade Fire, Foo Fighters and Pearl Jam, reaching an annual turnover of £20m before merging with SongKick. He previously founded Business Transport Resources (BTR), designing the world’s first online booking and reverse auction surface transport network, the forerunner to Halo and Uber.
Founder Sports Ink Associates, UK
Founder, Sports Ink Associates, UK
Major events. Major challenges. Ticketing the biggest events on Earth
Paul has worked on ticketing projects for many major sports events, including Rugby World Cups, Cricket World Cups and Commonwealth Games. He was Director of Ticketing at London 2012, which sold 10.99 million tickets, valued at $1 billion. He now leads a consultancy, focusing on reducing ticketing risk and improving revenues at major events.
Head of Sales & Ticketing Dewynters, UK
Head of Sales & Ticketing, Dewynters, UK
Anne has worked within the sales and marketing world of the West End theatre for the last 20 years and since joining Dewynters in 2008 Anne has developed the sales marketing strategies for a wide variety of clients including Disney Theatrical, Really Useful Group and Wicked. After a year with the ticketing company London Theatre Direct, Anne returned to Dewynters July 2017 as Head of Sales, Ticketing and Insights where she has since been working on a large scale data project with her team to automate reporting, thereby allowing realtime analysis and insights for campaign planning.
CHIEF EXECUTIVE LANCASHIRE COUNTY CRICKET CLUB, UK
CHIEF EXECUTIVE, LANCASHIRE COUNTY CRICKET CLUB, UK
An established sports industry CEO for over ten years now, Daniel Gidney launched the first ever cricket bond as part of an innovative £12m fundraising to develop and operate a new 150 bedroom Hilton hotel, which opened in Summer 2017. Daniel’s time at LCCC has generated record profits and the securing of the largest ever naming rights in First Class Cricket, with Emirates. He also secured ECB International matches, including an Ashes Test and a World Cup semi-final in 2019. Daniel was also the 2011 Midlands Business Person of the Year, and the 2014 Trafford Business Person of the Year.
Director of Marketing & Audience Engagement English National Opera, UK
Director of Marketing & Audience Engagement, English National Opera, UK
What’s (still) wrong with our business?
Carolyn is a highly respected, hands-on, marketing strategist who has worked in a range of entertainment and retail organisations in her career including Ticketmaster, Really Useful, Live Nation Entertainment and Time Out.
Carolyn’s innate ability to be able to put the customer first means that she has forged and shared her skills across a range of customer channels in digital marketing, CRM, audience development and marketing strategies that enable organisations to become profitably customer centric.
Carolyn is an experienced professional in developing and implementing innovative growth strategies through the delivery of customer focused ticketing and commercial excellence. Her passion is for new technologies that provide a great experience for customers to be able to get to and buy the ticket they want.
Co-Founder Piktical, UK
Co-Founder, Piktical, UK
Marie is Co-Founder of Piktical, a truly innovative leap forward in digital ticketing, providing a central hub where tickets are secured and accessed using facial recognition. A serial entrepreneur with a first-class degree in management and over 17 years of working as a consultant, Marie describes herself as someone who finds it impossible to resist the urge to try to fix the world – one problem at a time. Her life-long love of live music is what ultimately led Marie to the creation of Piktical. She believes that it’s high time the ticketing world was brought into the 21st Century.
Commercial Director Nimax Theatres, UK
Commercial Director, Nimax Theatres, UK
Saying farewell to allocations. Saying hello to real-time insights
Laurence Miller is the Commercial Director for Nimax Theatres Ltd, the owners and operators of six West End theatres. Laurence oversees the programming, production, marketing and ticketing at Nimax.
Laurence has worked in the West End for just under twenty-five years, and prior to joining Nimax was CoO for Clear Channel Entertainment Theatrical.He is fascinated and interested in the use of new technology within West End theatres to improve distribution and increase sales for production.
CHIEF EXECUTIVE SOCIETY OF TICKET AGENTS & RETAILERS (STAR), UK
CHIEF EXECUTIVE, SOCIETY OF TICKET AGENTS & RETAILERS (STAR), UK
Jonathan is Chief Executive of the Society of Ticket Agents and Retailers (STAR). the self
regulatory body for the entertainment ticket industry. STAR’s membership embraces all
the major primary ticket agents in the UK as well as many venues and supporting
organisations. Members work to a strict code governing high standards of customer
service and information and a dispute conciliation service operates to help resolve customer complaints. STAR also works on behalf of its members through information sharing and cooperation on key matters affecting the ticket industry. Jonathan has represented STAR on ticketing issues in the press and at industry events for many years.
Head of Customer Success SecuTix
Head of Customer Success, SecuTix
Richard Hilton is currently the Head of Customer Success for SecuTix, a Swiss based SaaS Ticketing and Hospitality Solution. Prior to this, Richard spent three years working for UEFA where he was responsible for the internalisation of Ticketing and Hospitality operations for the UEFA Super Cup, UEFA Europa League Final, UEFA Champions League Final and UEFA EURO 2016.
Richard’s background previously, as a senior member of the white label Ticketmaster team, has meant working on many large scale projects both domestically and internationally. Having been involved in large scale events in over 10 countries, multiple currencies, multiple languages and multiple genres; Richard’s expertise is wide spread – from small events were effort is needed to sell tickets, right through to having to manage incredible demand for a low amount of inventory.
Dr. Johannes Ulbricht
Legal Director, BDV Michow & Ulbricht, Germany
Dr. Johannes Ulbricht
Legal Director, BDV, Michow & Ulbricht, Germany
Johannes focuses on the legal questions of media and cultural operation. He worked for the media lawyer and former constitutional court judge Prof. Hoffmann-Riem during his studies. He gained initial experience as a lawyer in the law firm Prinz-Neidhardt-Engelschall. He has been working as a lawyer in the original law firm Michow lawyers since 2003 and has been a partner of this law firm since 2007. Besides law Dr. Ulbricht, who is generally pleased to look beyond “just normal judicial matters“, studied culture management. He acquired his PhD title with “magna cum laude” in 2002. As legal advisor of the Federal association of the event industry (bdv) and general manager of the collection society GWVR he deals with the practical legal problems of the event and games industry every day.
Senior Consultant Morris Hargreaves McIntyre, UK
Senior Consultant, Morris Hargreaves McIntyre, UK
Deep strategic insights to illuminate your ticketing business
Jo is a leading authority on segmentation and branding in the performing arts world. She has pioneered the use of psychographic segmentation to help venues develop deeper, longer-lasting relationships with their audiences.
As Senior Consultant at Morris Hargreaves McIntyrem, Jo looks after clients such as the Barbican Centre, the National Theatre, Curve Theatre, The Place, London Symphony Orchestra, the Philharmonia, Liverpool Everyman & Playhouse, RNCM, BAM, 92Y, Lincoln Center and the British Council.
Head of Service Delivery, Operations & New Technology Deployment Bigtree Entertainment / bookmyshow.com, India
Head of Service Delivery, Operations & New Technology Deployment, Bigtree Entertainment / bookmyshow.com, India
10 million tickets a month! And we’re only just getting started…
Anil Makhija is the Head of Service Delivery, Operations and new Technology Deployment at Big Tree Entertainment’s BookMyShow which is India’s largest online entertainment ticketing platform, selling tickets for movies, live events, sports, concerts and plays.
Anil comes with an experience of over three decades across various roles in reputed technology firms before moving to BookMyShow to lead the operations and service delivery verticals, while also overseeing deployment of new on-ground technologies at BookMyShow.
He started his career with Bentex Sales Corporation in 1978 and spent more than a decade here. In 1990, he stepped into the role of Associate Director at Swan Nest Business Technologies Pvt. Ltd. Thereafter, he went on to hold the position of Vice President at C&S Business Technologies Pvt. Ltd. between 2001 – 2013. His last assignment was with SKIDATA (India).
Co-Founder & COO Citizen Ticket, UK
Co-Founder & COO, Citizen Ticket, UK
Adventures in blockchain ticketing
Philip is co-founder of Citizen Ticket an ethical tech startup that aims to eradicate the unethical ticketing practices that plague the events industry, including ticket touting, ticket counterfeiting and unfair secondary selling.
As an event organiser by trade and working in the industry for some 10 years, he and his Co-founder became increasingly aware of the unfair methods used when it came to the ticketing of high popularity events and set out to make a positive change in the industry. His team are now pioneering the Blockchain ticketing space with their ‘BitTicket’ delivery system.
Fascinated by how concepts gain mass appeal and mining data to find trends. Above all Phil loves locking unsuspecting people into political debate at any opportunity and spreading the gospel of vegetarianism.
Managing Director TJChambers Consultancy, UK
Managing Director, TJChambers Consultancy, UK
Interrogating the industry’s latest start-ups and disruptors
Senior advisor and consultant for ticketing and the business of live entertainment. Career experience includes M&A, strategic development and corporate leadership for various Start-Up’s and PLC. Currently advising a number of international organisations seeking to transform their business operations within the sector. Available for coffee, will travel.
Advisor BookMyShow, India
Advisor, BookMyShow, India
David is a long time ticketing and live entertainment executive, having previously been Executive Vice President/Office of the Chairman at Ticketmaster – one of two executives charged with overall global leadership, overseeing strategy, M&A, business development as well as sales and marketing.
As a consultant he assisted AEG with strategy and the launch of AXS and has worked with ticketing startups in various phases from early round venture backing to private equity-led growth stages. In working with BookMyShow he’s helping connect Western IP owners (sports, theatre, music, family shows, etc) to opportunities in India.
Chief Technology Officer Aventus Systems, UK
Chief Technology Officer, Aventus Systems, UK
Andy has experience building and designing ticketing infrastructure for over a decade, and has joined Aventus – a touting and counterfeit solution for the event ticketing industry – as Head of Product earlier this year. Former CTO of Ticketlogic – an online ticket agency operating in 6 countries and turning over more than £6m – Founder of Glue Works – a ticketing technology start-up focused on building SaaS applications for ticket vendors and promoters and Chief Operating Officer of Entertainment Intelligence – a big-data, B2B SaaS company operating in the complex world of global music sales and marketing.
Fred De Graaf
Commercial Director DG Theaterproducties, The Netherlands
Fred De Graaf
Commercial Director, DG Theaterproducties, The Netherlands
Fred de Graaf has been Commercial Director of the DG group since 1 August 2017 and is a well-known person in the theatre business in the Netherlands. After a 10-year career as a service manager in the automotive industry he switched in 1996 to theatre. He gained 10 years’ experience as a service manager, box office manager and general manager in various theatres, which he combined with consultant services to theatre producers. For the last 10 years he has served as business development manager at Eventim Nederland, responsible for Sales, B2B partnerships and special projects such as a pilot ‘dynamic pricing’ scheme for a major musical, and the implementation of ticketing software on the Dutch market for major football clubs.
Ticketing & Customer Service Manager FC København, Denmark
Ticketing & Customer Service Manager, FC København, Denmark
Season ticket segments and fan insights
Mikkel has responsibility for the operation and development of F.C. Copenhagen’s ticket system – including sale and activation of tickets and season tickets. He also heads up the execution of F.C. Copenhagen’s loyalty and benefit program, VårKBH, with contacts with members and partners. Mikkel also manages customer service related to ticket and season ticket sales and loyalty programs.
Founder and CEO TheTicketingBusiness Forum/TheTicketingBusiness News
Founder and CEO, TheTicketingBusiness Forum/TheTicketingBusiness News
Ian Nuttall is the owner and founder of TheTicketingBusiness Forum, presented by his Xperiology events business. His working life began in sports hospitality events management (including Formula 1, horse racing and Wimbledon) before pursuing an award-winning career in B2B magazine publishing. He has co-launched and edited numerous business titles (ranging from energy and industrial processes through to airport design and Intelligent Transportation Systems). He has also founded many of the sports sector’s most respected publications and news sources. In addition to his ongoing commitments as a sports business writer and speaker, Ian provides highly-valued, specialist consultancy to the sports and entertainment venue sector.
Digital Projects Director Shubert Ticketing, USA
Digital Projects Director, Shubert Ticketing, USA
Working at the intersection of data acquisition and digital marketing, Kyle has spent the last six years developing an integrated data marketing platform which leverages the power of the venue data to better mine audiences and increase ticketing conversion. Integrations with more traditional marketing channels – email, social, and retargeting/re-engagement – provide additional fuel and added value to the platform. Prior to The Shubert Organization Kyle managed marketing for an entertainment marketing startup – Plum Benefits – which provides online access to live entertainment discounts to employees as a corporate benefit through HR departments.
CEO London Theatre Direct, UK
CEO, London Theatre Direct, UK
Francis co-founded London Theatre Direct in 1999. From being one of the first ticket websites, LTD has grown to become one of the biggest ticket companies in the UK. In 2017, LTD celebrated its 18th birthday with a star-studded charity gala in aid of the Make A Difference Trust and a summer-long marketing campaign. Francis has long championed open ticket inventory and ticket technology, and the bespoke tools built to power LTD and other major ticket brands now form part of Finale – the soon to be launched API and blockchain driven box office and ticketing system. While celebrating 18 years of LTD, Francis founded the HACK/TIXX developer and hacker community, working on creating the next generation of ticketing businesses focussed on blockchain, artificial intelligence, machine learning and big data.
Chief Executive New Wolsey Theatre Ipswich, UK
Chief Executive, New Wolsey Theatre Ipswich, UK
Sarah Holmes is Chief Executive of the New Wolsey Theatre, Ipswich which she reopened 15 years ago along with Artistic Director Peter Rowe, placing accessibility, quality and diversity at the centre of the artistic offer of both produced and presented work. She is currently leading on Ramps On The Moon an Arts Council funded project that brings together seven major mainstream regional partners to respond to the opportunities and challenges of creating more employment and access for D/deaf and disabled artists, participants and audiences. Sarah sits on the board for UK Theatre, the New Anglia Local Enterprise Partnership Cultural Board, and plays a leading role in We Are Ipswich, an arts and heritage based consortium led by the current NPOs of the town working together to increase cultural, social and economic growth in Ipswich.
CEO Accent Media/Dot Tickets, UK
CEO, Accent Media/Dot Tickets, UK
Blockchain! Why bother?
Steve is a pioneer of the live entertainment & ticketing sectors and has held senior roles including time at Ticketmaster Europe and Artist Nation. Throughout his career he has connected cutting edge marketing and technology with access to global live entertainment industries.
Steve co-founded Accent Media in 2012 and successfully applied for the Top Level Domain “Tickets” with a vision to create an authentic and trusted domain-space for online ticketing. Steve speaks about technology and live entertainment at conferences worldwide such as the International Live Music Conference where he chairs the New Technology Committee. Steve has recently been focused on how blockchain technology will impact on live entertainment and has started work on an Open Tickets Foundation.
Head of Ticketing Technology and Marketing Paléo Festival Nyon, Switzerland
Head of Ticketing Technology and Marketing, Paléo Festival Nyon, Switzerland
David Franklin is Head of Ticketing Technology and Marketing at Paléo Festival Nyon, Switzerland’s largest open-air event with an audience of over 210k each year. David has been involved in the music business for the past 10 years and is looking forward to what new technologies such as blockchain may bring in terms of consumer protection, as this is one of his main worries when it comes to ticket sales.
Director of Media and Analytics Dewynters, UK
Director of Media and Analytics, Dewynters, UK
Ben is Director of Media and Analytics at Dewynters, the world’s leading arts and entertainment agency. He manages data and develops and implements marketing strategy and media activations across a range of clients including major arts organisations such as The Royal Shakespeare Company and BFI, West End productions ranging from The Lion King, The Ferryman through to Book of Mormon and events such as Taste of London and ATP Nitto World Tour Finals. Ben will be talking about “The importance of offline activity in creating and delivering a highly effective digital strategy for entertainment marketing”.
Manager – Interactive Marketing The Orchard, UK
Manager – Interactive Marketing, The Orchard, UK
Using insights and analytics to drive sales, fan connection and music consumption
Nikoo Sadr is Interactive Marketing Manager at worldwide music and film distribution company The Orchard. In her role she works directly with with labels and artists executing creative and engaging cross-platform digital marketing and advertising campaigns that create value for labels. She also looks at how insights and analytics can help drive fan connections, music sales and consumption across various platforms.
She has, since October 2017, continued expanding her role as part of the company, working with a specific focus on the Nordics. Sadr has previously worked as the head of digital marketing training at Music Ally, working with leading companies such as Universal Music, Sony Music and BPI as well as speaking at conferences worldwide such as By:larm, SXSW and Midem.
Senior Digital Designer Dewynters, UK
Senior Digital Designer, Dewynters, UK
Luke is Senior Digital Designer at Dewynters. He creates websites, emails, banners, video content and social content for a variety of European and International Brands such as Disney, Ubisoft, BBC, Apassionata and Warner Bros. Working closely with clients, he develops and creates strategic user focused content with a core focus on UX driven design. He is also well versed in developing brands online, influencing offline too.
Dr Marcus Garbe
MANAGING PARTNER & FOUNDER TRANSACTION CONSULTING, SWITZERLAND
Dr Marcus Garbe
MANAGING PARTNER & FOUNDER, TRANSACTION CONSULTING, SWITZERLAND
Marcus has over 20 years’ experience as managing director, entrepreneur and consultant. He has profound industry expertise in the live entertainment & ticketing sector, has successfully completed numerous M&A transactions in this field, and worked as advisor for several blue-chip and other companies.
As one of his recent transactions he has been the exclusive advisor for the shareholders of Jetticket Software in the trade sale to CTS-Eventim Group. Previously, Marcus has worked for ifo-institute, Roland Berger 8, Partner, argonauten (WPP), REPLY, Ticketcorner and has founded diverse start-ups.
Art Director Dewynters, UK
Art Director, Dewynters, UK
Robert began his career as a graphic designer in the music industry before joining Dewynters, where he has worked for 25 years. He is now an Art Director working with an amazingly talented team of designers, illustrators and photographers creating iconic brands for theatre, events and exhibitions around the world. Responsible for creating eye-catching campaigns, and engaging content for West End clients as varied as Charlie and the Chocolate Factory and Kinky Boots, and more recently, new branding for Holiday on Ice and Apassionata in Germany, and the final world touring exhibition of Tutankhamun.
Sergi Figueres Moert
CEO and Co-Founder Worldcoo, Spain
Sergi Figueres Moert
CEO and Co-Founder, Worldcoo, Spain
Sergi Figueres Moret is the CEO and Co-Founder of Worldcoo. Sergi has a degree in Law, a degree in Business Administration (UAB), and a masters in International Relations (IBEI). After several years working in different banks, in marketing and international areas, and in a consultancy firm, in 2012 Sergi founded Worldcoo together with Aureli Bou.
Head Honcho OA Consulting, UK
Head Honcho, OA Consulting, UK
Gareth’s background covers stints at major and independent record labels, event and ticketing technology and working with startups. Following 10 years running Sony Music UK’s Business Development activities, Gareth now runs a successful business development consultancy focused on delivering growth strategies for music, tech and entertainment companies. He spends most of his days helping very smart people make the ambiguous commercially viable.
Luis Monge Malo
Co-Founder entradium, Spain
Luis Monge Malo
Co-Founder, entradium, Spain
Ten years ago Luis founded a technology consulting firm, which against his parents expectations, worked quite well. However, after learning about the ticketing industry, Luis’ engineer squared mentality couldn’t cope with so much nonsense and he swore to devote the rest of his life (or until he became filthy rich) to help promoters earn more money. Hence, he created entradium, the most complete, most inexpensive solution to sell tickets online (1% management fees). If you want to be a wealthier, happier person, you’ll use entradium to sell tickets or even to create your own marketplace and charge whatever fees you please.
CEO & Co-Founder Ticketrunner, Germany
CEO & Co-Founder, Ticketrunner, Germany
Siamak founded NEONSPLASH – an established, worldwide well-known brand in over 60 cities with shows in Ibiza and attendees above 20.000. After selling the company he built Ticketrunner – a brand ambassador software for events that integrates with major ticketing providers. Ticketrunner allows organizers to easily create their own brand ambassador program via their own ticketing provider, allowing their fans to earn exclusive rewards through social actions like content sharing or selling tickets to their peers.
CEO Make it Social, UK
CEO, Make it Social, UK
Eddie originally set up a youth travel brand called As You Like It Holidays. During his time with As You Like It he discovered the pains of organising groups of youths and designed and developed a tool to make life easier for his team and to allow larger groups to form. This technology has evolved into Make it Social.
Make it Social’s mission is simple – “to make the world a truly social place”. By making a platform that ensure simple and organic social group bookings, more people will do more with more friends. The innovative technology that has been highlighted as an innovator across multiple industries is built for global scale and delivers results incremental revenue and additional data capture for its clients.
VP, Commercial Operations Activity Stream, Denmark
VP, Commercial Operations, Activity Stream, Denmark
Activity Stream is a next-generation intelligence and productivity tool improving daily operations and customer experience by combining Business Activity Monitoring and Operational Intelligence with Enterprise Activity Streams and Data Visualisation, in a unique 4-in-1 solution, helping businesses become truly data-driven.
Martin is heading the commercial side of things at Activity Stream and is responsible for the Live Entertainment vertical. He comes from a background in concert services and ticketing and is passionate about helping venues and organisers exploit the many benefits of data, without having to take in the full complexity.
Who will be there
Eventbrite is the world’s leading event technology platform, powering more than two million events each year. Eventbrite helps organisers simplify their planning as they can promote, manage, and analyse their events from any device. Hundreds of thousands of organisers use Eventbrite to boost ticket sales by selling more tickets to Eventbrite’s nearly 50 million active ticket buyers. The ease of purchase, convenient ticket access and speedy entry helps to create a seamless customer experience. Event-goers also use Eventbrite to discover exciting things to do and get tickets on a safe, easy-to-use platform.- View Website
SecuTix is a technology provider of a Ticketing Engagement Platform that helps organisations boost ticket sales and enhance audiences’ experience before, during and after live events. Our product, SecuTix 360°, is a cloud-based platform that combines ticketing and marketing functionality, and is offered as a white label SaaS service. Used by the largest sport clubs and stadiums, live entertainment businesses, and leading museums and cities across Europe, SecuTix manages the yearly sales of more than 30 million tickets. Among our clients are Opéra National de Paris, UEFA, Centre Pompidou, Aspro Parks, Saracens FRC, Paléo Festival, Musée Picasso Paris and many more. A daughter company of the ELCA Group, SecuTix has a local presence in Switzerland, France, Spain, Germany, UK / Irl., Italy and USA.- View Website
3D Digital Venue
3D Digital Venue, powered by MMC, provides Interactive Digital Venue Management Solutions to Sports and Entertainment Venues across the globe. With our 3D Digital Venue technology platform we design need based solutions for our clients providing them a robust, precise and interactive recreation of their Venue to deliver greater fan satisfaction, increase season ticket holder renewal rates, activate new channels of digital sponsorship and provide special viewing experiences for prospective VIP buyers. The primary capabilities of our 3D Digital Venue Platform include: Ticketing3D to Enhance Ticket Sales and Fan Purchase Experience using our interactive 3D Seat Views from all Blocks and Seats; 3D Season Tickets achieve higher renewal rates from season ticket holders by offering 360 degree 3D Views of the seats even before existing venue is refurbished or a new stadium is built; Activation3D, an Interactive Environment to activate Measurable Digital Sponsorship by Product Placement inside our 3D Views & VIP3D, to provide world-class Interactive Experience to prospective VIPs and Corporate Clients with fully 3D Customised views of Luxury Suites and Premium Club Hospitality Areas. Our 3D Digital Venue Platform provide you the most complete, interactive and cutting edge Venue Management Solutions- View Website
NewC effectively provides sports clubs with solutions within loyalty & e-money, ticketing systems, POS and access control. We specialize in adapting leading international solutions to the needs of the clubs in order to offer intelligent solutions. Focusing on fans, sponsors and stadium operations, NewC is dedicated to deliver the full range of components to support a digital strategy.- View Website
Established in 1999, TicketPlan were the original innovators of Refund Protection and are now widely recognised as the UK market leader in this sector. An ever-increasing number of ticket sellers are using TicketPlan to protect their customers and achieve a significant incremental income stream. TicketPlan can offer total support and quick, easy implementation within the UK and a broad range of international markets.
TicketPlan are Members of STAR.- View Website
HID Global is the trusted leader in products, services and solutions related to the creation, management and use of secure identities for millions of customers worldwide.
Recognised for robust quality, innovative designs and industry leadership, HID Global is focused on creating customer value and is the supplier of choice for OEMs, integrators and developers serving a variety of markets that include physical access control; IT security, including strong authentication/credential management; card personalisation; visitor management; government ID; and identification technologies for a range of applications. HID Global is an ASSA ABLOY Group brand.- View Website
Oxynade, based in Belgium, offers a state-of-the-art white label online ticketing self-service platform for event organisers (fairs, festivals, conferences, …), venue owners, theme parks, etc.- View Website
Oxynade are expanding their B2B2C offering in the event management ticketing space. This has proven to work in Belgium by white label partnering with Belgium’s number one multi-purpose multi-venue organiser, TeleTicketService, owner of 8 of Belgium’s largest venues (Sportpaleis Antwerp, Lotto Arena Antwerp, etc.). 4 more international white label partnerships have been established in the UK (WeGotTickets and Eclipse Ticketing), Norway (MyEvents.no) and The Netherlands (Fansplus) with local ticketing partners. All of those partnerships are based on the same Oxynade white label ticketing technology, focused on local ticketing needs and are targeting other segments. While Oxynade operationally runs the ticketing platform and related services, the partner focuses mainly on sales and marketing effort. Interested? Come and meet us.
Activity Stream is a next-generation intelligence and productivity tool improving daily operations and customer experience by combining Business Activity Monitoring and Operational Intelligence with Enterprise Activity Streams and Data Visualisation, in a unique 4-in-1 solution, helping businesses become truly data-driven.- View Website
PACIFA decision is a 6-year old European company which creates and develops innovative solutions to help venue Managers in their daily work.
We work in staff optimisation and crowd control and are linked to ticketing, access control and cctv. Our groundbreaking 3D technologies allow reduced operational costs while improving ticketing and hospitality revenues.
We are 20 team-mates fully dedicated to permanently upgrading our existing tools and inventing new ones to always be on the cutting-edge of innovations. Our various origins and partnerships allow us to manage up to 9 languages (French, English, Spanish, Portuguese, Italian, German, Slovakian, Polish and Russian) because our willingness is to be in direct contact with your own managing teams; in order to work closely together in a friendly and collaborative way, instead of being a basic supplier.
Our existing references are our best ambassadors to testify our product works and it is worth the investment!
You can find more information on our website www.pacifa-decision.com or follow us on Twitter @PACIFAdecision.- View Website
Queue-it is the leading developer of virtual waiting room services to control website and app traffic surges by offloading visitors to a waiting line environment. Queue-it enables venues, ticketing and event platforms across the globe to keep their systems online and fans informed, blocking malicious bots and creating a personalized waiting experience on their most business-critical days. The use of Queue-it has ensured online fairness during high-demand online events for more than 2 billion end-users worldwide.The company has offices in Denmark and the U.S.- View Website
Based in the UK and servicing events across Europe, Event Genius’ unrivalled Cashless and POS solution (Event Genius Pay), reserved seating and other online ticketing services provide an end-to-end platform for arenas, theatres, stadiums, sports clubs, exhibitions or conferences looking to improve their fan experience. To find out more, visit our pod where our team will be on hand to demonstrate how these services and white-label solutions can provide your organisation with meaningful data of your fans purchasing journey, from tickets, to tills and beyond.- View Website
With over 20 years’ experience, Cedar Packaging is the global market leader in creating brand enhancing ticket and membership packaging for the Sports and Live Entertainment industries. We manage the whole process, from initial creative concepts and computer visuals, through to the production and then global distribution of the finished product.
Custom ticket packaging is a unique and exciting way to engage with your audience, so talk to the Cedar Packaging team today to see what innovation packaging solutions we can create for you.- View Website
Make it Social
At Make it Social, we are changing the way people book online with friends. We call it social booking. Our goal is to empower people to do more in the real world with the people they love by using technology and innovation. Our solution enables users to invite their friends to experience activities together and pay individually using our unique Social Pay payment gateway. The system works via an API enabling white-labelled P2P social booking technology integrated with an existing platform. Live across the West End, multiple sports venues as well as travel agencies – the solution is delivering results of incremental sales, increased spend per customer and exponential data capture due to knowing every single person within a group.- View Website
TixTrack provides web-based software for planning, tracking, and optimising revenue from events. The company’s proprietary purchasing and data analysis tools increase its clients’ revenues by tracking inventory status and accurately determine the correct ticket price. Customers include event promoters such as Cirque du Soleil, FELD Entertainment, Nederlander and venues such as Air Canada Centre and The Verizon Center; and sports teams such as The Los Angeles Clippers, New York Islanders and Chicago Cubs.- View Website
Alan Vey and Annika Monari launched the Aventus Foundation, which is a Jersey based, non-profit entity whose mission is to develop and market the open-source Aventus blockchain protocol, and grow the associated ecosystem. Neither the foundation nor its partners derive revenue from the protocol itself. Alan and Annika have focused on building and launching the first version of the protocol during the first part of 2018, with CTO Andy Grant joining them in August 2017. In 2018 Alan and Annika followed-up with the launch of Artos Systems Limited to provide a commercial SaaS proposition, in order to deliver tools, blockchain API connectivity and analytics to businesses involved in the ticketing supply chain – Promoters, Venues, Primary and Secondary Ticketing Agents. To successfully launch and grow Artos Systems Limited, and engage with customers and partners, COO, Rob Edwards and CMO, Andrew Ford, joined the business in February 2018.- View Website
Lose money or keep reading
If you are a ticketing marketplace you are losing money with every ticket you sell. Switch to entradium and enjoy a 1 % transaction fee no matter how much you sell. No set-up fees, your data is yours, you can leave whenever you want.
Like that? Well, your customers will like it even more, because it turns out the most inexpensive technology is also the easiest and safest to use.
Let’s talk. 15 min is all we need to know if we are made for each other. If that’s not the case, we’ll be the ones telling you.- View Website
WELDON, WILLIAMS & LICK
Weldon, Williams & Lick is a security ticket stock and hard ticket printer. If you’d like: your ticket to project the best possible image for your event or ticket system, to eliminate box office down time due to bad or inconsistent ticket stock, your event/ promoter/buying public to be able to look at your ticket and know it is secure and/or a supplier who is sensitive to your needs and responds to your deadlines, then drop by our stand in The Marketplace networking area and we will have the solution for you.- View Website
With SAP solutions, sports and entertainment organizations are driving world-class innovation to: Engage fans like never before, improve player and team performance, maximize revenue streams – grow existing and create new ones, help teams, leagues, and venues run simply. SAP is the market leader in enterprise application software, SAP is at the center of today’s business and technology revolution. Our innovations enable more than 291,000 customers worldwide to work together more efficiently and use business insight more effectively.- View Website
accesso is the premier technology solutions provider to leisure, entertainment and cultural markets. Our patented and award-winning technology solutions drive increased revenue for attraction operators while improving the guest experience. For more than 15 years, accesso has led the market and continued to raise the bar with its innovative ticketing, point-of-sale, distribution and queuing solutions. Over 1,000 attractions and venues around the globe currently employ accesso technology – from theme parks, water parks, cultural attractions, live performance venues and sporting events to ski and snow parks.- View Website
TrafficDefender – Seamlessly manage peaks in traffic with guaranteed website uptime. The enterprise-class online queueing system that protects your website during high rates of traffic by controlling the flow of visitors to your site, keeping them informed in an interactive customer engagement portal.
A highly scalable, simple implementation with 100% uptime since release; TrafficDefender’s inline implementation protects your entire web infrastructure. It also automatically blocks malicious bot traffic from stealing sales from valued customers and consuming infrastructure resources.
Customers include The Voice, EventCube, BookingShow, and others such as AO.com, Ted Baker, JD Williams, Scribbler, Hobbs, The White Company and hundreds more. Intechnica are web performance and scalability experts, protecting some of the largest ticketing platforms in the world. Founded in 2006, the company is head quartered in Manchester, UK, and supports customers around the globe.- View Website
Tixserve is a secure ticket fulfilment platform for existing ticket sellers in sport, music and theatre. Tixserve delights consumers, fixes ticket abuse problems, reduces costs and generates new revenue streams for our B2B clients via a patent-pending interactive digital ticket delivered to smartphones.- View Website
Xperiology’s total focus is the global sport, leisure and entertainment sector.
They’re a “boutique agency” operation with offices in Hove (UK) and Cortona (Italy) serving the information needs of the global sports and entertainment sector. Theywork with many of the sector’s leading organisations, providing illuminating ideas in EVENTS, ADVISORY and INTELLIGENCE.
Xperiology also deliver bespoke training and development workshops to help share best practice and shape the next generation of sports and entertainment venue industry executives.- View Website
TheTicketingBusiness Awards are set to be the highlight of the Forum, with the winners announced in front of an audience of senior industry figures during a private, gala dinner.
The Awards were launched in order to:
- Recognise leadership, innovation & achievement in the application of technology in ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.
- Increase the standards and best practice of ticketing.
- Drive awareness and adoption of future ticketing technology.
- Improve the customer experience for ticket-buyers across all sectors.
Hundreds of nominations will be whittled down to create the shortlists. The winner of each category will be decided either by online voting by the global ticketing industry or by the independent TheTicketingBusiness Awards judging panel.- View Website
All the latest ticketing business news, blogs, videos, and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place. Curated and brought to you by the TheTicketingBusiness Forum.- View Website
We’re the world’s leading arts & live entertainment marketing specialists. Based in London and with our sister agencies in New York and Germany, we produce some of the most creative, iconic and longest running campaigns in live entertainment.
From theatre and concerts to tours, exhibitions and arena events, our 90-strong dynamic team knows instinctively how to engage, inspire and excite your audience across all platforms, and understands exactly how to turn your event into the hottest ticket in town.
And with all our services under one roof, our strategies are beautifully designed and seamlessly integrated, allowing us to react in the blink of an eye.
We’re bursting with ideas and passion and we think there’s always more to discover, new ways to think, greater things to achieve.- View Website
What are people saying?
The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!
Chloé Julien Founder & CEO, BandSquare, France
CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them
Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK
This is the focal point of the ticketing industry in Europe, where the decision makers meet and exchange ideas
Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark
At the Forum we made concrete progress with regards to selecting a new ticketing provider. I would be happy to recommend the Forum to other venues in the future.
Martin O'Donoghue Business Development Manager, Cork Opera House, Ireland
If you’re curious about the future, if you want to see how things are developing, if you wanna get to know your peers... you need to be at the Forum.
James Charrington CEO, Dewynters, UK
For me the most important thing was to meet with all the different companies in ticketing and I’ve managed that, and I left with many business cards!