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The Speaker Line Up
Ian is the Owner and Founder of TheTicketingBusiness Forum and its news channel TheTicketingBusiness.com – both presented by his Xperiology events and marketing agency. His working life began in sports events management (including Formula 1, horse racing and Wimbledon) before pursuing an award-winning career in B2B magazine publishing. He has co-launched and edited numerous B2B publications and meetings, ranging from energy and industrial processes through to airport design and Intelligent Transportation Systems. He has also founded many of the sports sector’s most respected publications and news sources – including Stadia magazine, TheStadiumBusiness.com and TheStadiumBusiness Summit. In his downtime from family and worklife, he takes his dogs on the Downs, rides his (motor)bikes and treks up the occasional mountain.
Managing Director and Co-Founder Tixserve
Managing Director and Co-Founder, Tixserve
With a background in delivering ground-breaking digital solutions in the payments and mobile airtime distribution sectors, Patrick and his son James saw an opportunity to add value to the ticketing industry with a market-led, next-generation, ‘last mile’ paperless solution. The Tixserve mobile-based, patent-pending technology enables effective personalised security and access control to events, preventing unauthorised ticket exchange/resale and fraud while greatly enhancing the customer experience and supporting the development of new data-driven digital marketing and commerce partnerships. Tixserve is positioned as a Business-to-Business, Software-as-a-Service, white-label, digital ticket delivery platform for rights owners/ticket sellers in the global entertainment and sports sectors.
Co-founder and CEO Goldstar
Co-founder and CEO, Goldstar
Goldstar is a company that sells millions of live event tickets to millions of people on behalf of more than 5,000 organizations each year. An e-commerce veteran, Jim has spent his entire career in high-growth businesses and likes to share his knowledge and insight with others. He’s the editor and main contributor to SellingOut.com a website for live entertainment and arts marketers. He’s the curator and co-founder of TEDxBroadway the sold-out annual event dedicated to the question: “What’s the Best Broadway Can Be?” He’s spoken at conferences all over the world including TED, SXSW, INTIX and more. His articles have been in Forbes, Fast Company and Business Insider. He’s the organizer of the Pasadena Entrepreneurs’ MasterMind Meetup. Jim is an active member on the Board of Directors for Union Station Homeless Services as well as the Pasadena Playhouse. He studied English at Harvard University and received an MBA at UCLA Anderson School of Management. Jim recently earned his black belt in Northern Eagle Claw Kung Fu.
Chief Executive Lancashire County Cricket Club
Chief Executive, Lancashire County Cricket Club
An established sports industry CEO for over ten years now, Daniel Gidney launched the first ever cricket bond as part of an innovative £12m fundraising to develop and operate a new 150 bedroom Hilton hotel, which will open summer 2017. Daniel’s time at LCCC has generated record profits and the securing of the largest ever naming rights in First Class Cricket, with Emirates. He also secured ECB International matches, including an Ashes Test and a World Cup semi-final in 2019. Daniel was also the 2011 Midlands Business Person of the Year, and the 2014 Trafford Business Person of the Year.
Consultant Sports & Brand Lawyer Hill Dickinson LLP
Consultant Sports & Brand Lawyer, Hill Dickinson LLP
Louise works as a Consultant Sports & Brand lawyer with a notable specialism in sponsorship, ticketing, venue and event management and the commercialisation of brand. She has worked with and on site for some of the worlds largest and commercially successful sports events. Ranked in Chambers and Partners throughout her career, she is known for her “exceptional technical ability and very good client relationship approach”. Reported legal successes include obtaining landmark rulings against Viagogo on behalf of the RFU. Louise is widely published in academic and legal journals, resources including Law In Sport, Lexis Nexis and the Sports Law Year Book.
Mentor, Advisor and Consultant TJChambers Consultancy
Mentor, Advisor and Consultant, TJChambers Consultancy
Tim Chambers is a Mentor, Advisor and Consultant. He currently works with a number of organisations seeking to enter, redefine or expand their operations within the live entertainment and ticketing sectors, advising on corporate development strategies and directing transactions. Tim also has a number of advisory posts including NED roles with various start-ups and emerging companies.
Director Cuffe and Taylor
Director, Cuffe and Taylor
Partner in event and gig promoters Cuffe & Taylor which is now part of the Live Nation family. Quite simply Peter is one of the emerging forces in the world of live music, theatre and major national tours. A lover of the arts and treading the boards Peter was destined to work in the entertainment industry. After working in hotel management for a number of years Peter decided to join forces with his best friend and business partner to form Cuffe and Taylor. Alongside his business partner, Peter not only leads the company, but he is the person responsible for sourcing the right artistes for the right events. And with sell-out shows the norm for Cuffe and Taylor, Peter knows just what the hot ticket is. “I’ve always had a passion for entertainment,” says Peter, “but, unable to pursue a career on stage, I’ve decided to put people on it instead!” The most interesting fact about Peter: Before his voice broke (!) he performed a solo on Christmas Day of Once in Royal David’s City on BBC Radio 2 live from the Blackpool Tower Ballroom.
Founder and CEO weshowup
Founder and CEO, weshowup
Kahlil Ashanti is the Founder and CEO of weshowup.io, the largest digital pay-after-the-experience platform for arts, culture and entertainment. He created it to scratch his own itch when he wrote a new show and had no idea what to charge the audience for admission, revealing that the perceived value of any event is highest at the end of the experience. As an actor, speaking coach and web developer he is constantly searching for ways to help people share their stories in memorable ways with those they seek to serve. His performance career contains lots of cool accolades which you can find at kahlilashanti.com.
Vice President Reedpop
Vice President, Reedpop
Despite assuming he’d continue working in Minor League Baseball for his entire career, Mike stumbled into a role with Reedpop working with a great team on some of the most iconic events across the globe. Mike oversees the Comic Con portfolio, which includes New York Comic Con (250,000+ tickets sold), C2E2, Emerald City Comic Con and more. He lives in Connecticut with his wife, two young children and more badges and lanyards than he can count.
CEO Motorsport Tickets
CEO, Motorsport Tickets
Dale is an experienced and passionate entertainment and ticketing professional with a solid, in-depth knowledge of the live industry and beyond. With a 20-year career spanning a multitude of areas within the industry including venue management, sales & marketing, change management, project & operational management and technology. Dale joined Motorsport Tickets, part of the Motorsport Network as CEO in the autumn of 2019 after a 5-year stint with CTS Eventim in Brazil and London. Previously he held pivotal roles at Ticketmaster and Live Nation and has two Summer Olympics under his belt.
Head of Membership and Ticketing Badminton England / National Badminton Centre
Head of Membership and Ticketing, Badminton England / National Badminton Centre
17 years in the sports industry starting in the leisure sector before moving into sports development and then commercial sales. Formerly at Bristol Sport before transferring to Badminton England as Head of Membership and Ticketing. Over the last 12 months she has developed sound and engaging processes to ensure enhanced fan and member experience for national and international buyers. Key ticketing focuses have been implementing a dynamic pricing model to change buying behaviors, engaging with international fans and improving ticketing yield. She has led an emphasis around putting data and insights at the heart of the organisation to focus marketing activity.
CEO Jacobson Consulting Applications
CEO, Jacobson Consulting Applications
Steve Jacobson is the CEO and founder of JCA, started in 1988 to provide information management services to nonprofit organizations. JCA has delivered consulting projects on CRM strategy, marketing analysis, business intelligence, and ticketing implementations for such clients as Carnegie Hall, Sage Gateshead, the Arsht Center, The American Museum of Natural History, and The Metropolitan Museum of Art. Prior to JCA, Mr. Jacobson worked in economic consulting for Rinfret Associates, Inc. as a research analyst and, subsequently, senior consultant for Data Resources, Inc. He holds Bachelor of Arts degrees in Economics and Psychology from Stanford University.
Head of Commercial Chester Race Company
Head of Commercial, Chester Race Company
Rob has worked in the major events sector for almost 20 years. He was part of the Liverpool – European Capital of Culture 2008 delivery team before moving onto Chester Race Company as Head of Marketing and Communications. He has been with ACC Liverpool Group as Head of Partnership and Hospitality for the last 6 and ½ years where he was responsible for the strategic development of all commercial partnerships and corporate hospitality at the M&S Bank Arena, Liverpool. Rob has recently made a return to Chester Race Company Ltd as Head of Commercial and is looking forward to getting involved in significant strategic development projects.
Chief Information Officer Feyenoord (Football and Stadium)
Chief Information Officer, Feyenoord (Football and Stadium)
Edwin Suk, chief information officer at Feyenoord (football and stadium). I have studied business economics and have 20 years of experience in general management and IT. I maintain a visionary, strategic and central approach for IT, since it is essential for success, distinctiveness and growth in modern organisations and it is an important driver for inevitable change. My main goal is to transform organisations with my colleagues into profitable, information driven, digitalized, agile and innovative businesses, resilient, flexible, effective and able to grow.
Chief Digital Officer Norwegian Professional Football League / Norsk Toppfotball
Chief Digital Officer, Norwegian Professional Football League / Norsk Toppfotball
Thomas has 13 years experience from the soocer industry after several years in banking and ecommerce. He is currently the CDO at Norsk Toppfotball. In 2007 he joined the club Fredrikstad FK as head of Media and IT. There he also worked as the clubs ticketing manager. In 2012 he started to work with the League and their joint media-platform, which currently counts 45 clubs. In addition he has also implemented a joint Connected league solution, capture of customer data from social media for the clubs into CRM, Fantasy and e sports. Thomas is also responsible for the joint ticketing system that was signed for the League in late 2019. Norway is a small country and therefore it is important to make the clubs cooperate in creating joint solutions and leave the battle to the pitch
Principal High Performance Venue Consulting
Principal, High Performance Venue Consulting
Through his nearly 20 years in China, Greg has successfully led increasingly complex organisations in building, financing and presenting experiences. His work has included all aspects of the business venue operations & event planning and execution to sponsorship sales and activation & event ticketing. Most recently, Greg opened and operated Shantou University Sports Park, a multi functional basketball arena with attached hotel. Building on this experience, Greg is currently working to bring together best practice operators from around the world and the plethora of state of the art (but commercially underperforming) stadia and arena throughout second and third tier Chinese cities, giving these venues the tools they need to achieve their true potential.
Chief Marketing Officer DHB e.V. / German Handball Federation
Chief Marketing Officer, DHB e.V. / German Handball Federation
A Sports Marketing Professional with 20+ years´ cross industry experience in B2B and B2C Marketing, Brand Management and Sports Marketing. Built successfully several brands in B2C and B2B, globally and domestic, from global player to smaller companies and privately owned firms in a variety of industries. Proven ability and track records to develop strong brand reputation drive revenue and build thought leadership through various marketing and communication initiatives. In 2019 in lead all marcom activities for the handball worldcup in Germany. In the same year he also repositioned the DHB, the biggest handball federation of the world, by launching a new corporate identity and corporate design. Before joining the DHB he worked 10 years in the sport research and consulting business for Nielsen Sports, Repucom and SPORT+MARKT. After the merger of SPORT+MARKT and Repucom and further M&A´s he rebranded all group brands to Repucom and helped to develop Repucom as the global market and thought leader in his industry. In 2016 Repucom was acquired from Nielsen
VP, Commercial Operations Activity Stream
VP, Commercial Operations , Activity Stream
With a background in concert services and ticketing, Martin Gammeltoft now heads up the commercial side of Activity Stream. Working with industry leaders and key partners, Activity Stream develop AI-based tools for the live entertainment industry, enabling organisations to use data to improve their business and deliver exceptional customer experiences
Chief Technical Officer & Managing Director Pacifa Decision
Chief Technical Officer & Managing Director, Pacifa Decision
Bruno Munzer has been working in IT industry for 15 years. He made his career in software and middleware development. He is now leading a strong and effective team of developers and infographists to rise every kind of ticketing project. Always turn to the future he is being part of PACIFA since the beginning in 2012. He is now in charge of promotion and sales but still aware on new technologies.
CEO Greenwood Campbell
CEO, Greenwood Campbell
Adam has been working in the digital industry since 2006 and is the Founder & CEO of multi-award winning agency, Greenwood Campbell. Over the last 20 years, Adam has worked with some of the world’s largest organisations and brands, advising and delivering their digital strategy.
After spending time in Silicon Valley with the worlds most influential tech companies, Adam learned that brands and organisations need to adapt to meet the ever-changing, consumer demands. They need to focus on empathy, inclusivity and storytelling with an open-minded and transparent approach.
Adam has spoken internationally, advising senior leaders on how we can use technology to create change and make impact. Most recently, he gave a TEDx talk on the dangers of the social media echo chamber.
Founder Sonorous Global Consulting
Founder, Sonorous Global Consulting
Gareth is a Business Development, Strategy Consultant and start-up mentor and advisor, helping early-stage companies. He’s the Founder of Sonorous Global a consultancy, working at the intersection of technology and innovation in the creative and entertainment industries. Prior to consulting, he was Head of Business Development for Sony Music, where he spearheaded growth in non-traditional revenue streams, including artist ticketing, direct-to- fan commerce and new distribution channels. From here he headed up strategic partnerships and international development for Canadian start-up Intellitix, focused on creating seamless digital experiences for the world’s biggest events, festivals and venues.
Who will be there
Arcadia offers software development services focusing on several verticals including ticketing business. Our team is 500 smart developers who are experts in high-load applications, mobile, data analysis, AI and BI. We design and build software systems for our customers in areas including Ticketing platforms, Access control systems and Integrations with ticket providers. Arcadia can extend your development team or deliver a standalone project on time and in a cost-effective manner.- View Website
Add value to your fan engagement with bespoke ticket packaging and merchandise designed, sourced and manufactured for you by the experienced Cedar Packaging team. From pin badges, pens, bags and ticket wallets, through to membership tins and hospitality boxes, we have it covered! Our solutions can help you create the all-important engagement you are looking for with your fans and guests, all within your desired budget. Why not put us to the test? We’d be delighted to find the perfect solution for you and your fans.- View Website
Softjourn is a global technology services provider focused on working with ticketing services. After almost 20 years, we have a unique understanding about the kind of ticketing solutions that clients want. With us, they don’t waste time explaining a box office app, why offline mode is important, or how patrons work. Because of our experience, we can get up to speed quicker and our client’s new ticketing service functionality gets to market faster. Clients understand that our expertise makes us an invaluable partner. We’re able to offer business-building insights like suggesting new functionality and advanced technology. We help our clients do more than remain competitive; we give them the tools to go after new markets and more profits.- View Website
Since 2017, when we started introducing our solution in Scandinavia, Tix has become the fastest growing supplier in the Scandinavian market. Tix and all our companies in Scandivacia, Benelus and the United Kingdom, focuses on offering updated and modern system solutions for concert halls, theatres, culture- and music houses.- View Website
The ticketing industry is becoming increasingly complex and competitive. In our opinion, this increases the need and value of being a local partner. Tix is local and now outgrowing the Nordic region into e.g. The United Kingdom. Our experience and focus on this market – which differ from other regions and countries in so many ways – ensures that there is always an adjusted and clear strategy in our development and overall vision. In our company, we are completely focused on developing and implementing our platform in this segment where we have our in-depth and long-term knowledge and experience, and this is where we are currently experiencing an overwhelming interest in our solutions and offers.
The Tix system is new and designed according to the latest customer experience guidelines and with and uncompromising focus on usability; both for those who work daily in the system as well as for ticket buyers.
TLS - Boca Systems
TLS – Boca Systems distributes BOCA thermal ticket printers, tickets and other related products, such plastic cards and barcode scanners through its international network of subsidiaries. The sturdy BOCA thermal ticket printer is the industry standard for fast, high-quality thermal printing. Moreover, the combination of the BOCA printers and our tickets guarantees carefree and secure ticketing with our Lifetime Print-Head guarantee. TLS – Boca Systems mainly supplies their products through its system partners. These partners supply the BOCA printers and/or tickets to their end user(s). End users mainly operate in the following areas: Theatres, Stadiums, Cinemas, Congress & Exhibition Centres, Family & Leisure parks, Museums, Ticketing Services, Zoos & Aquariums, Airports & Air Traffic Control and Public Transport.- View Website
Booking Protect offers better protection for your customers, with better revenue for venues. Wherever they are. Wherever you are.
We provide the world’s most flexible and comprehensive refund protection. Making sure that your customers aren’t left out of pocket, should the worst happen.
But it’s not just your customer who benefits. By partnering with Booking Protect, venues get access to an all-new revenue stream with very little input from you, all at no cost.
Which means peace of mind for your customers, and a rewarding partnership for you.- View Website
Tixserve provides a SaaS, white-label, digital ticket fulfilment solution for event creators and rights owners that uses patent-pending secure ‘track & trace’ interactive technology to delight customers, reduce costs, stop fraud, control ticket resale/exchange and generate new revenues from contextual mobile commerce.- View Website
We provide insurance cover to ticketing agents, venues and locations across the UK, enabling those ticket sellers in turn to offer a refund facility to their customers following cancellation of tickets or packages as a result of specified unforeseen events. TicketPlan provides an easy to use online application facility in order to ensure that the refund process is as quick, easy and efficient as possible.- View Website
ID&C® are industry leaders in intelligent credentials & accreditation. Supplying RFID & non-RFID wristbands, lanyards, laminates & other products to various sectors. Our supporters include the likes of, Live Nation, The O2 Arena, The NFL and Wembley Stadium. We have 25 years’ experience supplying the largest events, venues & most popular brands globally. With more users switching to cashless payments & needing increased security and data analytics with RFID / NFC technology, ID&C® are proud to lead the way providing innovative and forward thinking product solutions.- View Website
Queue-it is the leading developer of virtual waiting room services to control website and app traffic surges, by offloading visitors to a waiting line environment. Queue-it enables venues, ticketing, and event platforms across the globe to keep their systems online and fans informed, blocking malicious bots and creating a personalized waiting experience on their most business-critical days. The use of Queue-it has ensured online fairness during high-demand online events for more than 2 billion end-users worldwide.The company has offices in Denmark and the U.S. To learn more about Queue-it, please visit our website.- View Website
TixTrack is a software house specialising in live entertainment ticketing, with a particular focus on mobile technologies and revenue optimisation. Our original product, TixTrack Pro, was released in ’09 to help touring producers collate sales data from disparate ticketing systems and analyse it for pricing and promotional opportunities. We subsequently developed Nliven (first released in September ’15), a full-service API-based reserved seat ticketing system designed from an ergonomic mobile UI backwards onto tablets and desktops. Our third product is Ticketure, a modern API-based mobile-first timed-entry ticketing system for museums, galleries and visitor attractions. Since our formation in ’08 we have secured and retained a portfolio of high-profile Clients including Cirque du Soleil, Disney, Nederlander, Feld Entertainment, MGM Resorts, Jujamcyn, Nimax and the Chicago Museum of Science and Industry.- View Website
3D Digital Venue
3D Digital Venue, powered by MMC, provides Interactive Digital Venue Management Solutions to Sports and Entertainment Venues across the globe. With our 3D Digital Venue technology platform we design need based solutions for our clients providing them a robust, precise and interactive recreation of their Venue to deliver greater fan satisfaction, increase season ticket holder renewal rates, activate new channels of digital sponsorship and provide special viewing experiences for prospective VIP buyers. The primary capabilities of our 3D Digital Venue Platform include: Ticketing3D to Enhance Ticket Sales and Fan Purchase Experience using our interactive 3D Seat Views from all Blocks and Seats; 3D Season Tickets achieve higher renewal rates from season ticket holders by offering 360 degree 3D Views of the seats even before existing venue is refurbished or a new stadium is built; Activation3D, an Interactive Environment to activate Measurable Digital Sponsorship by Product Placement inside our 3D Views & VIP3D, to provide world-class Interactive Experience to prospective VIPs and Corporate Clients with fully 3D Customised views of Luxury Suites and Premium Club Hospitality Areas. Our 3D Digital Venue Platform provide you the most complete, interactive and cutting edge Venue Management Solutions- View Website
TheTicketingBusiness Awards are set to be the highlight of the Forum, with the winners announced in front of an audience of senior industry figures during a private, gala dinner.
The Awards were launched in order to:
- Recognise leadership, innovation & achievement in the application of technology in ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.
- Increase the standards and best practice of ticketing.
- Drive awareness and adoption of future ticketing technology.
- Improve the customer experience for ticket-buyers across all sectors.
Hundreds of nominations will be whittled down to create the shortlists. The winner of each category will be decided either by online voting by the global ticketing industry or by the independent TheTicketingBusiness Awards judging panel.- View Website
All the latest ticketing business news, blogs, videos, and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place. Curated and brought to you by the TheTicketingBusiness Forum.- View Website
The Society of Ticket Agents and Retailers (STAR), is the representative body for the UK ticketing industry, promoting consumer confidence and excellent service through a strict Code of Practice.
STAR’s membership includes ticket agencies, West End and regional theatres, arenas, music venues, travel companies and many others in the ticketing industry. Sales through STAR members represent over 90% of UK theatre and music ticket sales (over a million tickets per week).
With widespread support and recognition from entertainment venues, promoters and producers as well as law enforcement and government, STAR has been at the forefront of cross-industry initiatives to improve consumer confidence, combat fraud and make ticket buying safer for the past twenty years.- View Website
What are people saying?
The highest number of exciting conversations we've ever had at a conference!
Natalie Senyk Business Development Manager, Softjourn
The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!
Chloé Julien Founder & CEO, BandSquare, France
A very well organised conference and great fun too. Many exciting opportunities in the pipeline...
Lea Stiels Marketing Manager, Oxynade
CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them
Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK
2019 was our first year at the Forum, we are really happy and have had a lot of very exciting conversations.
Kelsey McGrath Operations Manager, PixelPin
This is the focal point of the ticketing industry in Europe, where the decision-makers meet and exchange ideas