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The Speaker Line Up
Ian is the Owner and Founder of TheTicketingBusiness Forum and its news channel TheTicketingBusiness.com – both presented by his Xperiology events and marketing agency. His working life began in sports events management (including Formula 1, horse racing and Wimbledon) before pursuing an award-winning career in B2B magazine publishing. He has co-launched and edited numerous B2B publications and meetings, ranging from energy and industrial processes through to airport design and Intelligent Transportation Systems. He has also founded many of the sports sector’s most respected publications and news sources – including Stadia magazine, TheStadiumBusiness.com and TheStadiumBusiness Summit. In his downtime from family and worklife, he takes his dogs on the Downs, rides his (motor)bikes and treks up the occasional mountain.
Managing Director and Co-Founder Tixserve
Managing Director and Co-Founder, Tixserve
With a background in delivering ground-breaking digital solutions in the payments and mobile airtime distribution sectors, Patrick and his son James saw an opportunity to add value to the ticketing industry with a market-led, next-generation, ‘last mile’ paperless solution. The Tixserve mobile-based, patent-pending technology enables effective personalised security and access control to events, preventing unauthorised ticket exchange/resale and fraud while greatly enhancing the customer experience and supporting the development of new data-driven digital marketing and commerce partnerships. Tixserve is positioned as a Business-to-Business, Software-as-a-Service, white-label, digital ticket delivery platform for rights owners/ticket sellers in the global entertainment and sports sectors.
Co-founder and CEO Goldstar
Co-founder and CEO, Goldstar
Goldstar is a company that sells millions of live event tickets to millions of people on behalf of more than 5,000 organizations each year. An e-commerce veteran, Jim has spent his entire career in high-growth businesses and likes to share his knowledge and insight with others. He’s the editor and main contributor to SellingOut.com a website for live entertainment and arts marketers. He’s the curator and co-founder of TEDxBroadway the sold-out annual event dedicated to the question: “What’s the Best Broadway Can Be?” He’s spoken at conferences all over the world including TED, SXSW, INTIX and more. His articles have been in Forbes, Fast Company and Business Insider. He’s the organizer of the Pasadena Entrepreneurs’ MasterMind Meetup. Jim is an active member on the Board of Directors for Union Station Homeless Services as well as the Pasadena Playhouse. He studied English at Harvard University and received an MBA at UCLA Anderson School of Management. Jim recently earned his black belt in Northern Eagle Claw Kung Fu.
Chief Executive Lancashire County Cricket Club
Chief Executive, Lancashire County Cricket Club
An established sports industry CEO for over ten years now, Daniel Gidney launched the first ever cricket bond as part of an innovative £12m fundraising to develop and operate a new 150 bedroom Hilton hotel, which will open summer 2017. Daniel’s time at LCCC has generated record profits and the securing of the largest ever naming rights in First Class Cricket, with Emirates. He also secured ECB International matches, including an Ashes Test and a World Cup semi-final in 2019. Daniel was also the 2011 Midlands Business Person of the Year, and the 2014 Trafford Business Person of the Year.
Consultant Sports & Brand Lawyer Hill Dickinson LLP
Consultant Sports & Brand Lawyer, Hill Dickinson LLP
Louise works as a Consultant Sports & Brand lawyer with a notable specialism in sponsorship, ticketing, venue and event management and the commercialisation of brand. She has worked with and on site for some of the worlds largest and commercially successful sports events. Ranked in Chambers and Partners throughout her career, she is known for her “exceptional technical ability and very good client relationship approach”. Reported legal successes include obtaining landmark rulings against Viagogo on behalf of the RFU. Louise is widely published in academic and legal journals, resources including Law In Sport, Lexis Nexis and the Sports Law Year Book.
Mentor, Advisor and Consultant TJChambers Consultancy
Mentor, Advisor and Consultant, TJChambers Consultancy
Tim Chambers is a Mentor, Advisor and Consultant. He currently works with a number of organisations seeking to enter, redefine or expand their operations within the live entertainment and ticketing sectors, advising on corporate development strategies and directing transactions. Tim also has a number of advisory posts including NED roles with various start-ups and emerging companies.
Director Cuffe and Taylor
Director, Cuffe and Taylor
Partner in event and gig promoters Cuffe & Taylor which is now part of the Live Nation family. Quite simply Peter is one of the emerging forces in the world of live music, theatre and major national tours. A lover of the arts and treading the boards Peter was destined to work in the entertainment industry. After working in hotel management for a number of years Peter decided to join forces with his best friend and business partner to form Cuffe and Taylor. Alongside his business partner, Peter not only leads the company, but he is the person responsible for sourcing the right artistes for the right events. And with sell-out shows the norm for Cuffe and Taylor, Peter knows just what the hot ticket is. “I’ve always had a passion for entertainment,” says Peter, “but, unable to pursue a career on stage, I’ve decided to put people on it instead!” The most interesting fact about Peter: Before his voice broke (!) he performed a solo on Christmas Day of Once in Royal David’s City on BBC Radio 2 live from the Blackpool Tower Ballroom.
Founder and CEO weshowup
Founder and CEO, weshowup
Kahlil Ashanti is the Founder and CEO of weshowup.io, the largest digital pay-after-the-experience platform for arts, culture and entertainment. He created it to scratch his own itch when he wrote a new show and had no idea what to charge the audience for admission, revealing that the perceived value of any event is highest at the end of the experience. As an actor, speaking coach and web developer he is constantly searching for ways to help people share their stories in memorable ways with those they seek to serve. His performance career contains lots of cool accolades which you can find at kahlilashanti.com.
Vice President Reedpop
Vice President, Reedpop
Despite assuming he’d continue working in Minor League Baseball for his entire career, Mike stumbled into a role with Reedpop working with a great team on some of the most iconic events across the globe. Mike oversees the Comic Con portfolio, which includes New York Comic Con (250,000+ tickets sold), C2E2, Emerald City Comic Con and more. He lives in Connecticut with his wife, two young children and more badges and lanyards than he can count.
CEO Motorsport Tickets
CEO, Motorsport Tickets
Dale is an experienced and passionate entertainment and ticketing professional with a solid, in-depth knowledge of the live industry and beyond. With a 20-year career spanning a multitude of areas within the industry including venue management, sales & marketing, change management, project & operational management and technology. Dale joined Motorsport Tickets, part of the Motorsport Network as CEO in the autumn of 2019 after a 5-year stint with CTS Eventim in Brazil and London. Previously he held pivotal roles at Ticketmaster and Live Nation and has two Summer Olympics under his belt.
Head of Membership and Ticketing Badminton England / National Badminton Centre
Head of Membership and Ticketing, Badminton England / National Badminton Centre
17 years in the sports industry starting in the leisure sector before moving into sports development and then commercial sales. Formerly at Bristol Sport before transferring to Badminton England as Head of Membership and Ticketing. Over the last 12 months she has developed sound and engaging processes to ensure enhanced fan and member experience for national and international buyers. Key ticketing focuses have been implementing a dynamic pricing model to change buying behaviors, engaging with international fans and improving ticketing yield. She has led an emphasis around putting data and insights at the heart of the organisation to focus marketing activity.
CEO Jacobson Consulting Applications
CEO, Jacobson Consulting Applications
Steve Jacobson is the CEO and founder of JCA, started in 1988 to provide information management services to nonprofit organizations. JCA has delivered consulting projects on CRM strategy, marketing analysis, business intelligence, and ticketing implementations for such clients as Carnegie Hall, Sage Gateshead, the Arsht Center, The American Museum of Natural History, and The Metropolitan Museum of Art. Prior to JCA, Mr. Jacobson worked in economic consulting for Rinfret Associates, Inc. as a research analyst and, subsequently, senior consultant for Data Resources, Inc. He holds Bachelor of Arts degrees in Economics and Psychology from Stanford University.
Head of Commercial Chester Race Company
Head of Commercial, Chester Race Company
Rob has worked in the major events sector for almost 20 years. He was part of the Liverpool – European Capital of Culture 2008 delivery team before moving onto Chester Race Company as Head of Marketing and Communications. He has been with ACC Liverpool Group as Head of Partnership and Hospitality for the last 6 and ½ years where he was responsible for the strategic development of all commercial partnerships and corporate hospitality at the M&S Bank Arena, Liverpool. Rob has recently made a return to Chester Race Company Ltd as Head of Commercial and is looking forward to getting involved in significant strategic development projects.
Chief Information Officer Feyenoord (Football and Stadium)
Chief Information Officer, Feyenoord (Football and Stadium)
Edwin Suk, chief information officer at Feyenoord (football and stadium). I have studied business economics and have 20 years of experience in general management and IT. I maintain a visionary, strategic and central approach for IT, since it is essential for success, distinctiveness and growth in modern organisations and it is an important driver for inevitable change. My main goal is to transform organisations with my colleagues into profitable, information driven, digitalized, agile and innovative businesses, resilient, flexible, effective and able to grow.
Chief Digital Officer Norwegian Professional Football League / Norsk Toppfotball
Chief Digital Officer, Norwegian Professional Football League / Norsk Toppfotball
Thomas has 13 years experience from the soocer industry after several years in banking and ecommerce. He is currently the CDO at Norsk Toppfotball. In 2007 he joined the club Fredrikstad FK as head of Media and IT. There he also worked as the clubs ticketing manager. In 2012 he started to work with the League and their joint media-platform, which currently counts 45 clubs. In addition he has also implemented a joint Connected league solution, capture of customer data from social media for the clubs into CRM, Fantasy and e sports. Thomas is also responsible for the joint ticketing system that was signed for the League in late 2019. Norway is a small country and therefore it is important to make the clubs cooperate in creating joint solutions and leave the battle to the pitch
Principal High Performance Venue Consulting
Principal, High Performance Venue Consulting
Through his nearly 20 years in China, Greg has successfully led increasingly complex organisations in building, financing and presenting experiences. His work has included all aspects of the business venue operations & event planning and execution to sponsorship sales and activation & event ticketing. Most recently, Greg opened and operated Shantou University Sports Park, a multi functional basketball arena with attached hotel. Building on this experience, Greg is currently working to bring together best practice operators from around the world and the plethora of state of the art (but commercially underperforming) stadia and arena throughout second and third tier Chinese cities, giving these venues the tools they need to achieve their true potential.
Chief Marketing Officer DHB e.V. / German Handball Federation
Chief Marketing Officer, DHB e.V. / German Handball Federation
A Sports Marketing Professional with 20+ years´ cross industry experience in B2B and B2C Marketing, Brand Management and Sports Marketing. Built successfully several brands in B2C and B2B, globally and domestic, from global player to smaller companies and privately owned firms in a variety of industries. Proven ability and track records to develop strong brand reputation drive revenue and build thought leadership through various marketing and communication initiatives. In 2019 in lead all marcom activities for the handball worldcup in Germany. In the same year he also repositioned the DHB, the biggest handball federation of the world, by launching a new corporate identity and corporate design. Before joining the DHB he worked 10 years in the sport research and consulting business for Nielsen Sports, Repucom and SPORT+MARKT. After the merger of SPORT+MARKT and Repucom and further M&A´s he rebranded all group brands to Repucom and helped to develop Repucom as the global market and thought leader in his industry. In 2016 Repucom was acquired from Nielsen
VP, Commercial Operations Activity Stream
VP, Commercial Operations , Activity Stream
With a background in concert services and ticketing, Martin Gammeltoft now heads up the commercial side of Activity Stream. Working with industry leaders and key partners, Activity Stream develop AI-based tools for the live entertainment industry, enabling organisations to use data to improve their business and deliver exceptional customer experiences
Chief Technical Officer & Managing Director Pacifa Decision
Chief Technical Officer & Managing Director, Pacifa Decision
Bruno Munzer has been working in IT industry for 15 years. He made his career in software and middleware development. He is now leading a strong and effective team of developers and infographists to rise every kind of ticketing project. Always turn to the future he is being part of PACIFA since the beginning in 2012. He is now in charge of promotion and sales but still aware on new technologies.
CEO Greenwood Campbell
CEO, Greenwood Campbell
Adam has been working in the digital industry since 2006 and is the Founder & CEO of multi-award winning agency, Greenwood Campbell. Over the last 20 years, Adam has worked with some of the world’s largest organisations and brands, advising and delivering their digital strategy.
After spending time in Silicon Valley with the worlds most influential tech companies, Adam learned that brands and organisations need to adapt to meet the ever-changing, consumer demands. They need to focus on empathy, inclusivity and storytelling with an open-minded and transparent approach.
Adam has spoken internationally, advising senior leaders on how we can use technology to create change and make impact. Most recently, he gave a TEDx talk on the dangers of the social media echo chamber.
Founder Sonorous Global Consulting
Founder, Sonorous Global Consulting
Gareth is a Business Development, Strategy Consultant and start-up mentor and advisor, helping early-stage companies. He’s the Founder of Sonorous Global a consultancy, working at the intersection of technology and innovation in the creative and entertainment industries. Prior to consulting, he was Head of Business Development for Sony Music, where he spearheaded growth in non-traditional revenue streams, including artist ticketing, direct-to- fan commerce and new distribution channels. From here he headed up strategic partnerships and international development for Canadian start-up Intellitix, focused on creating seamless digital experiences for the world’s biggest events, festivals and venues.
Who will be there
We are a software development company dedicated to providing professional services for the sports market, focused on elite spectator sports that attract thousands of fans. We create and execute solutions that vastly improve operations in ticketing and event management. We bring technological evolution to the sports realm, moving from printed paper to a fully digital ecosystem that operates on data and harnesses the latest IT to improve the overall fan experience. Our market-leading online platform FAN+ is the result of extensive event industry experience, including years of collaboration with sports clubs committed to building tools to meet their vast range of needs. We pay special attention to multi-event top-grossing products such as season tickets, memberships, and subscriptions, whilst streamlining the sales and delivery processes. We build trust and credibility through quality customer service. We strive to stay ahead of the curve to deliver stress-free match day and contribute to success. We follow rigorous pre-match-day testing protocols and work cooperatively with third-parties to effect technically sound solutions.- View Website
Behind the world’s most successful events.- View Website
Get your live events discovered, attended and remembered. With our software solutions, audience growth strategies and client communities all working seamlessly together, we help you make event magic. We have 9,000+ venues and 4,500+ clients of all sizes around the world – from the smallest venues to the biggest events. Our vantage point makes us unique in the market. We process over 110-million tickets per year which amounts to $3 billion in ticketing and fundraising transactions. We look forward to using our insights and experience to become your essential partner in live events.
Purpose-built for Live Entertainment and Sports, Activity Stream solutions break down the data silos and turn data into value through AI-based tools and key business observations. Built in cooperation with leading experts in the business and set up as a subscription service, Activity Stream enables all organisations to get value from their data without a big upfront investment.- View Website
Stay22 is a tailored accommodation solution for event-goers, and the only platform in the world showing both Hotels and Airbnb side-by-side! Our venue-centric interactive map aggregates all the best Hotel and Airbnb deals while displaying useful features to event-goers. Combined to our commission-share program and simple iframe integration, Stay22 has become a no-brainer for organisations of the entertainment industry wanting to enhance their customers’ user-experience.- View Website
Booking Protect offers better protection for your customers, with better revenue for venues. Wherever they are. Wherever you are.
We provide the world’s most flexible and comprehensive refund protection. Making sure that your customers aren’t left out of pocket, should the worst happen.
But it’s not just your customer who benefits. By partnering with Booking Protect, venues get access to an all-new revenue stream with very little input from you, all at no cost.
Which means peace of mind for your customers, and a rewarding partnership for you.- View Website
Tixserve provides a SaaS, white-label, digital ticket fulfilment solution for event creators and rights owners that uses patent-pending secure ‘track & trace’ interactive technology to delight customers, reduce costs, stop fraud, control ticket resale/exchange and generate new revenues from contextual mobile commerce.- View Website
NewC effectively provides sports clubs with solutions within loyalty and e-money, ticketing systems, POS and access control. We specialise in adapting leading international solutions to the needs of the clubs in order to offer intelligent solutions. Focusing on fans, sponsors and stadium operations, NewC is dedicated to deliver the full range of components to support a digital strategy.- View Website
We provide insurance cover to ticketing agents, venues and locations across the UK, enabling those ticket sellers in turn to offer a refund facility to their customers following cancellation of tickets or packages as a result of specified unforeseen events. TicketPlan provides an easy to use online application facility in order to ensure that the refund process is as quick, easy and efficient as possible.- View Website
A pioneer in applying the SaaS model to ticketing, SecuTix is a Global developer of an integrated, cloud-based platform for white-label ticketing and audience management. SecuTix 360° provides event professionals with a multichannel ticketing solution to control their distribution, engage their audiences and thus leverage customer loyalty and boost sales. A subsidiary of ELCA, SecuTix is headquartered in Lausanne and has offices in Paris, Madrid, London, Miami, Milan and Munich. Over a hundred businesses, operating in the field of museums, live entertainment, stadiums and sports clubs, municipalities and festivals have put their faith in SecuTix to revolutionise their ticketing processes and provide customers with a unique experience. For more information, visit www.secutix.com.- View Website
ID&C® are industry leaders in intelligent credentials & accreditation. Supplying RFID & non-RFID wristbands, lanyards, laminates & other products to various sectors. Our supporters include the likes of Universal Music, Live Nation, & O2 Arena to brands such as Red Bull, Google, the Super Bowl & Disney. We have 25 years’ experience supplying the largest events, venues & most popular brands globally. With more users switching to cashless payments & needing increased security and data analytics with RFID / NFC technology, ID&C® are proud to lead the way providing innovative and forward-thinking product solutions.- View Website
PACIFA Decision was founded 10 years ago and since 2013 is the European leader in 3D seats maps, with more than 2.5 million unique seats online.
The solutions we offer enhance existing ticketing systems and VIP area services online and are by far the best ones in the current market, with the highest quality of rendering and fastest time to load the 3D views. Our easy-to-set API allows us to be plugged in to any kind of system, is responsive to all devices and is in daily use by major sports clubs such as Real Madrid, Arsenal or PSG. Our existing references are our best ambassadors to testify that what we deliver is really worth the investment!- View Website
Queue-it is the leading developer of virtual waiting room services to control website and app traffic surges, by offloading visitors to a waiting line environment. Queue-it enables venues, ticketing, and event platforms across the globe to keep their systems online and fans informed, blocking malicious bots and creating a personalized waiting experience on their most business-critical days. The use of Queue-it has ensured online fairness during high-demand online events for more than 2 billion end-users worldwide.The company has offices in Denmark and the U.S. To learn more about Queue-it, please visit our website.- View Website
TixTrack is a software house specialising in live entertainment ticketing, with a particular focus on mobile technologies and revenue optimisation. Our original product, TixTrack Pro, was released in ’09 to help touring producers collate sales data from disparate ticketing systems and analyse it for pricing and promotional opportunities. We subsequently developed Nliven (first released in September ’15), a full-service API-based reserved seat ticketing system designed from an ergonomic mobile UI backwards onto tablets and desktops. Our third product is Ticketure, a modern API-based mobile-first timed-entry ticketing system for museums, galleries and visitor attractions. Since our formation in ’08 we have secured and retained a portfolio of high-profile Clients including Cirque du Soleil, Disney, Nederlander, Feld Entertainment, MGM Resorts, Jujamcyn, Nimax and the Chicago Museum of Science and Industry.- View Website
3D Digital Venue
3D Digital Venue, powered by MMC, provides Interactive Digital Venue Management Solutions to Sports and Entertainment Venues across the globe. With our 3D Digital Venue technology platform we design need based solutions for our clients providing them a robust, precise and interactive recreation of their Venue to deliver greater fan satisfaction, increase season ticket holder renewal rates, activate new channels of digital sponsorship and provide special viewing experiences for prospective VIP buyers. The primary capabilities of our 3D Digital Venue Platform include: Ticketing3D to Enhance Ticket Sales and Fan Purchase Experience using our interactive 3D Seat Views from all Blocks and Seats; 3D Season Tickets achieve higher renewal rates from season ticket holders by offering 360 degree 3D Views of the seats even before existing venue is refurbished or a new stadium is built; Activation3D, an Interactive Environment to activate Measurable Digital Sponsorship by Product Placement inside our 3D Views & VIP3D, to provide world-class Interactive Experience to prospective VIPs and Corporate Clients with fully 3D Customised views of Luxury Suites and Premium Club Hospitality Areas. Our 3D Digital Venue Platform provide you the most complete, interactive and cutting edge Venue Management Solutions- View Website
OxynadeOxynade, a 100% eTicketing as a Service (eTaaS) partner, offers an all-round ticketing system that is based on the current top-notch technologies such as GraphQL, Node JS and React. Including a fully equipped back-office, box office and specialised features, like a FMS, the platform can cover the needs of a broad range of verticals. This allows their partners in the ticketing sector to grow their business and reach possibilities that were out of scope before. Having a white label solution within its core, where they customise their solution and make it a part of their clients own brand, turned out to be a real hit. With new players like artists, music promotors and even tour operators getting involved in ticketing, white label is just the way to go. All of those partnerships are based on the same Oxynade technology, focused on local ticketing needs and are targeting other/multiple segments. Since their eTaaS solution has been launched in the beginning of 2017 they have already expanded their portfolio with 14 new clients. The Netherlands, Germany, the Baltics, Hungaria, Czech Republic and even South Africa are just a few of the countries that they have conquered.- View Website
Activity Stream is a next-generation intelligence and productivity tool improving daily operations and customer experience by combining Business Activity Monitoring and Operational Intelligence with Enterprise Activity Streams and Data Visualisation, in a unique 4-in-1 solution, helping businesses become truly data-driven.- View Website
Tixserve is a secure ticket fulfilment platform for existing ticket sellers in sport, music and theatre. Tixserve delights consumers, fixes ticket abuse problems, reduces costs and generates new revenue streams for our B2B clients via a patent-pending interactive digital ticket delivered to smartphones.- View Website
TheTicketingBusiness Awards are set to be the highlight of the Forum, with the winners announced in front of an audience of senior industry figures during a private, gala dinner.
The Awards were launched in order to:
- Recognise leadership, innovation & achievement in the application of technology in ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.
- Increase the standards and best practice of ticketing.
- Drive awareness and adoption of future ticketing technology.
- Improve the customer experience for ticket-buyers across all sectors.
Hundreds of nominations will be whittled down to create the shortlists. The winner of each category will be decided either by online voting by the global ticketing industry or by the independent TheTicketingBusiness Awards judging panel.- View Website
All the latest ticketing business news, blogs, videos, and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place. Curated and brought to you by the TheTicketingBusiness Forum.- View Website
The Society of Ticket Agents and Retailers (STAR), is the representative body for the UK ticketing industry, promoting consumer confidence and excellent service through a strict Code of Practice.
STAR’s membership includes ticket agencies, West End and regional theatres, arenas, music venues, travel companies and many others in the ticketing industry. Sales through STAR members represent over 90% of UK theatre and music ticket sales (over a million tickets per week).
With widespread support and recognition from entertainment venues, promoters and producers as well as law enforcement and government, STAR has been at the forefront of cross-industry initiatives to improve consumer confidence, combat fraud and make ticket buying safer for the past twenty years.- View Website
What are people saying?
The highest number of exciting conversations we've ever had at a conference!
Natalie Senyk Business Development Manager, Softjourn
The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!
Chloé Julien Founder & CEO, BandSquare, France
A very well organised conference and great fun too. Many exciting opportunities in the pipeline...
Lea Stiels Marketing Manager, Oxynade
CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them
Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK
2019 was our first year at the Forum, we are really happy and have had a lot of very exciting conversations.
Kelsey McGrath Operations Manager, PixelPin
This is the focal point of the ticketing industry in Europe, where the decision-makers meet and exchange ideas