Each year we bring together the industry’s key thinkers, movers and shakers from the world’s leading organisations spanning the entire ticketing spectrum – including:
- Venue Owners & Operators
- Rights Holders
- System Suppliers
- Ticket Agencies
- Marketing and Digital Agencies
- Payment Processing
- Potential Disruptors and other New Market Entrants
Each year, we assemble a world-class speaker line up of those who are disrupting the industry to share, debate, discuss and decide the future of live entertainment ticketing.
2018 Speaker Line Up
Founder & CEO Bigtree Entertainment / bookmyshow.com, India
Founder & CEO, Bigtree Entertainment / bookmyshow.com, India
10 million tickets a month! And we’re only just getting started…
Ashish set up BigTree Entertainment in 1999, with a clear focus of providing cutting-edge ticketing solutions to the cinema industry. In 2007, Ashish and his team launched BigTree’s most successful brand yet, BookMyShow. Ashish strove to make the brand a quick success, taking the market by storm, bringing the Cinema biggies like PVR, INOX and Cinepolis onto the portal.
Ashish didn’t limit BookMyShow to cinema ticketing and soon built diversified business offerings in the sports and music space. This allowed many big brands like IPL, ISL, F1, Sunburn and Supersonic to use the BookMyShow portal for ticketing their events.
Ashish’s strong passion and belief in his business model for BookMyShow, saw him bring on board investors Network 18, Accel Partners and SAIF Partners, who’ve together put in Rs. 300 crore in Venture Capital at a valuation of Rs. 1000 Crores. Ashish was quick to see that consumers in India favour the mobile over the PC and launched the BookMyShow mobile app getting the early mover advantage. By 2015, with more than 12 million downloads, the app accounts for more than 60% of the overall transactions making it one of the most successful apps in India.
International Head of Tickets Ten Lifestyle Management, UK
International Head of Tickets, Ten Lifestyle Management, UK
Access all arenas! Exceeding the expectations of High Net Worth clients
Lucy Chillingworth has worked for Ten Lifestyle Management for over 9 years, the last 3 years as International Head of Ticketing. After completing her BA Hons Arts, Music and Entertainment Management degree, she spent 2 years as a Marketing Manager for a regional theatre before moving to Ten.
Day to day, Lucy is responsible for developing and maintaining global relationships with box offices, venues and ticket agents. Her talent focuses on devising operational and online strategies for key ticketing markets, providing easy distribution channels for suppliers and great inventory access for Ten’s ever growing member base.
CTO accesso, USA
CTO, accesso, USA
How festivals and theme parks are enhancing the customer event experience using tech, apps and engagement
Eric Petrusic’s collaborative approach to problem solving, coupled with his extensive technology expertise, have played an integral role in the successful development and enhancement of accesso’s ticketing and payment solutions for the past 15 years.
In his role as Chief Technology Officer, he acts as technical advisor across accesso‘s product lines, providing support and consultation on development efforts and technology infrastructure. Petrusic works to identify synergy opportunities with accesso solutions, and also leads the company’s long term product roadmap process.
CEO KidZania, UK
CEO, KidZania, UK
Algorithmic child’s play: Demand-based pricing for family entertainment attraction
Eddie started her career in leisure and hospitality 15 years ago, after graduating from Bristol University, reading Business Studies with Tourism. Over her career she has launched and run attractions, venues and events in London and across the South East. Since 2005 Eddie has focused on attractions and held progressive, senior roles and taken commercial responsibility for driving businesses forward.
In 2005 she became the Group Head of Communications & Business Development for Howletts & Port Lympne Wild Animal Parks and The Aspinall Foundation. In 2014 Eddie was elected to sit on BALPPA’s management committee and she joined Dreamland as a CEO, focusing on building and launching the new visitor attraction. During her time there Eddie created and launched two major, award-winning festivals – Screamland and Frosted Fairground.
Owner Entertainment Intelligence, UK
Owner, Entertainment Intelligence, UK
Changing the way the music industry collects, views and utilises data
Greg Delaney boasts over 30 years IT experience. He created Entertainment Intelligence (Ei) in 2014 to answer the growing need for robust but affordable data collection, reporting and analytics in the rapidly expanding world of digital entertainment. Ei is now ingesting billions of streaming, video, retail and social metrics for high profile independent organisations such as Secretly Canadian, Domino Records, Concord Music Group and many more.
Prior to Ei Greg was Co-Founder and CTO of CrowdSurge, the fan club ticketing service that powered global stores for Paul McCartney, Arcade Fire, Foo Fighters and Pearl Jam, reaching an annual turnover of £20m before merging with SongKick. He previously founded Business Transport Resources (BTR), designing the world’s first online booking and reverse auction surface transport network, the forerunner to Halo and Uber.
Manager – Interactive Marketing The Orchard, UK
Manager – Interactive Marketing, The Orchard, UK
Using insights and analytics to drive sales, fan connection and music consumption
Nikoo Sadr is Interactive Marketing Manager at worldwide music and film distribution company The Orchard. In her role she works directly with with labels and artists executing creative and engaging cross-platform digital marketing and advertising campaigns that create value for labels. She also looks at how insights and analytics can help drive fan connections, music sales and consumption across various platforms.
She has, since October 2017, continued expanding her role as part of the company, working with a specific focus on the Nordics. Sadr has previously worked as the head of digital marketing training at Music Ally, working with leading companies such as Universal Music, Sony Music and BPI as well as speaking at conferences worldwide such as By:larm, SXSW and Midem.
Director Morris Hargreaves McIntyre, UK
Director, Morris Hargreaves McIntyre, UK
Understanding your audience. Improving your business
Andrew is a founder of the award-winning strategic insight agency Morris Hargreaves McIntyre (MHM). MHM is renowned for working with the most forward-thinking museums, galleries, heritage and cultural organisations in the UK and worldwide.
Completely fascinated by what makes audiences tick, Andrew pioneers new ways to explore, track, profile, monitor, evaluate and understand the engagement between audiences and our institutions and measure its outcomes. His work helps to build genuine, deep, rich, rewarding and intimate human relationships. Andrew has served as Chair of the Visitor Studies Group UK and teaches and lectures widely.
Senior Consultant Morris Hargreaves McIntyre, UK
Senior Consultant, Morris Hargreaves McIntyre, UK
Deep strategic insights to illuminate your ticketing business
Jo is a leading authority on segmentation and branding in the performing arts world. She has pioneered the use of psychographic segmentation to help venues develop deeper, longer-lasting relationships with their audiences.
As Senior Consultant at Morris Hargreaves McIntyrem, Jo looks after clients such as the Barbican Centre, the National Theatre, Curve Theatre, The Place, London Symphony Orchestra, the Philharmonia, Liverpool Everyman & Playhouse, RNCM, BAM, 92Y, Lincoln Center and the British Council. Jo is Chair of the Arts Marketing Association and lectures widely.
Director of Marketing & Audience Engagement English National Opera, UK
Director of Marketing & Audience Engagement, English National Opera, UK
Carolyn Sims is a highly respected, hands-on, marketing strategist who has worked in a range of entertainment and retail organisations in her career including Ticketmaster, Really Useful, Live Nation Entertainment and Time Out.
Carolyn’s innate ability to be able to put the customer first means that she has forged and shared her skills across a range of customer channels in digital marketing, CRM, audience development and marketing strategies that enable organisations to become profitably customer centric. Carolyn is an experienced professional in developing and implementing innovative growth strategies through the delivery of customer focused ticketing and commercial excellence.
Her passion for new technologies that provide “a great experience for customers to be able to get to and buy the ticket they want” lies at the heart of #TTF17 programming. We’re very pleased to have Carolyn on board our Ticketing Technology Awards’ Judging Panel and in our 2017 speaker line-up.
Managing Director TJChambers Consultancy, UK
Managing Director, TJChambers Consultancy, UK
An international ticketing specialist and senior executive with over 20 years’ experience within the live entertainment industries, Tim’s career expertise includes direct knowledge of Start-Up’s, UK and pan-European M&A including geographical roll-ups, operational consolidation, definition of cost-savings and synergies, and leading corporate growth initiatives.
He is currently advising a number of European and US- based sports, media and entertainment businesses, at various stages of corporate development, which are seeking to transform their business operations. The ticketing sector’s networker par excellence, for our 2017 edition Tim will be hosting our new Incubator session, showcasing (and grilling) startups on their innovations, business plans and impart change to the business.
Founder and CEO TheTicketingBusiness Forum/TheTicketingBusiness News
Founder and CEO, TheTicketingBusiness Forum/TheTicketingBusiness News
Ian Nuttall is the owner and founder of TheTicketingBusiness Forum, presented by his Xperiology events business. His working life began in sports hospitality events management (including Formula 1, horse racing and Wimbledon) before pursuing an award-winning career in B2B magazine publishing. He has co-launched and edited numerous business titles (ranging from energy and industrial processes through to airport design and Intelligent Transportation Systems). He has also founded many of the sports sector’s most respected publications and news sources. In addition to his ongoing commitments as a sports business writer and speaker, Ian provides highly-valued, specialist consultancy to the sports and entertainment venue sector.
Who will be there
Established in 1999, TicketPlan were the original innovators of Refund Protection and are now widely recognised as the UK market leader in this sector. An ever-increasing number of ticket sellers are using TicketPlan to protect their customers and achieve a significant incremental income stream. TicketPlan can offer total support and quick, easy implementation within the UK and a broad range of international markets.
TicketPlan are Members of STAR.- View Website
HID Global is the trusted leader in products, services and solutions related to the creation, management and use of secure identities for millions of customers worldwide.
Recognised for robust quality, innovative designs and industry leadership, HID Global is focused on creating customer value and is the supplier of choice for OEMs, integrators and developers serving a variety of markets that include physical access control; IT security, including strong authentication/credential management; card personalisation; visitor management; government ID; and identification technologies for a range of applications. HID Global is an ASSA ABLOY Group brand.- View Website
Oxynade, based in Belgium, offers a state-of-the-art white label online ticketing self-service platform for event organisers (fairs, festivals, conferences, …), venue owners, theme parks, etc.- View Website
Oxynade are expanding their B2B2C offering in the event management ticketing space. This has proven to work in Belgium by white label partnering with Belgium’s number one multi-purpose multi-venue organiser, TeleTicketService, owner of 8 of Belgium’s largest venues (Sportpaleis Antwerp, Lotto Arena Antwerp, etc.). 4 more international white label partnerships have been established in the UK (WeGotTickets and Eclipse Ticketing), Norway (MyEvents.no) and The Netherlands (Fansplus) with local ticketing partners. All of those partnerships are based on the same Oxynade white label ticketing technology, focused on local ticketing needs and are targeting other segments. While Oxynade operationally runs the ticketing platform and related services, the partner focuses mainly on sales and marketing effort. Interested? Come and meet us.
PACIFA decision is a 6-year old European company which creates and develops innovative solutions to help venue Managers in their daily work.
We work in staff optimisation and crowd control and are linked to ticketing, access control and cctv. Our groundbreaking 3D technologies allow reduced operational costs while improving ticketing and hospitality revenues.
We are 20 team-mates fully dedicated to permanently upgrading our existing tools and inventing new ones to always be on the cutting-edge of innovations. Our various origins and partnerships allow us to manage up to 9 languages (French, English, Spanish, Portuguese, Italian, German, Slovakian, Polish and Russian) because our willingness is to be in direct contact with your own managing teams; in order to work closely together in a friendly and collaborative way, instead of being a basic supplier.
Our existing references are our best ambassadors to testify our product works and it is worth the investment!
You can find more information on our website www.pacifa-decision.com or follow us on Twitter @PACIFAdecision.- View Website
SecuTix is a European technology provider of a white label Ticketing Engagement Platform designed for businesses in culture, live entertainment and sports. Combining ticketing, CRM and analytics in an integrated software suite delivered as service (SaaS), SecuTix 360° helps ticketing and marketing professionals gain full control of their ticket distribution and directly engage with their audience across any channel. A daughter company of the ELCA Group, SecuTix is headquartered in Switzerland with offices in France, Spain and the UK. SecuTix serves customers in various business segments including sports clubs, stadiums and arenas, museums, live entertainment organisations, leisure parks and festivals. SecuTix’ flagship customers include the UEFA, Opéra National de Paris, Stade de France, Centre Pompidou and Paléo Festival.- View Website
3D Digital Venue
3D Digital Venue, powered by MMC, provides Interactive Digital Venue Management Solutions to Sports and Entertainment Venues across the globe.- View Website
With our 3D Digital Venue technology platform we design need-based solutions for our clients providing them a robust, precise and interactive recreation of their Venue to deliver greater fan satisfaction, increase season ticket holder renewal rates, activate new channels of digital sponsorship and provide special viewing experiences for prospective VIP buyers. The primary capabilities of our 3D Digital Venue Platform include: Ticketing3D to Enhance Ticket Sales and Fan Purchase Experience using our interactive 3D Seat Views from all Blocks and Seats; Transfer3D achieve higher renewal rates from season ticket holders by offering 360 degree 3D Views of the seats even before an existing venue is refurbished or a new stadium is built ; Activation3D, an Interactive Environment to activate Measurable Digital Sponsorship by Product Placement inside our 3D Views & VIP3D, to provide world-class Interactive Experience to prospective VIPs and Corporate Clients with fully 3D Customised views of Luxury Suites and Premium Club Hospitality Areas. Our 3D Digital Venue Platform provides you the most complete, interactive and cutting edge Venue Management Solutions.
Activity Stream is a next-generation intelligence and productivity tool improving daily operations and customer experience by combining Business Activity Monitoring and Operational Intelligence with Enterprise Activity Streams and Data Visualisation, in a unique 4-in-1 solution, helping businesses become truly data-driven.- View Website
Queue-it is a virtual waiting room for helping ticket companies and venues, including in-house solutions and white-label platforms, manage website overload during extreme user peaks, such as high volume ticket onsales. By adding Queue-it to your website, end-users exceeding your website capacity limits are offloaded to the queue system. As capacity opens up, Queue-it redirects the end-users who waited in line back to your website in the correct, sequential order and pace.- View Website
With over 20 years’ experience, Cedar Packaging is the global market leader in creating brand enhancing ticket and membership packaging for the Sports and Live Entertainment industries. We manage the whole process, from initial creative concepts and computer visuals, through to the production and then global distribution of the finished product.
Custom ticket packaging is a unique and exciting way to engage with your audience, so talk to the Cedar Packaging team today to see what innovation packaging solutions we can create for you.- View Website
Make it Social
The Make it Social solution enables users to invite their friends and family to experience activities together, whilst paying individually with its unique payment gateway. The system works via an API enabling white-labelled P2P social booking technology integrated with an existing platform. It works for sports, events, travel and more. It also dramatically increases both transaction size and data capture for clients enabling every customer to be known.- View Website
TixTrack provides web-based software for planning, tracking, and optimising revenue from events. The company’s proprietary purchasing and data analysis tools increase its clients’ revenues by tracking inventory status and accurately determine the correct ticket price. Customers include event promoters such as Cirque du Soleil, FELD Entertainment, Nederlander and venues such as Air Canada Centre and The Verizon Center; and sports teams such as The Los Angeles Clippers, New York Islanders and Chicago Cubs.- View Website
WELDON, WILLIAMS & LICK
Weldon, Williams & Lick is a security ticket stock and hard ticket printer. If you’d like: your ticket to project the best possible image for your event or ticket system, to eliminate box office down time due to bad or inconsistent ticket stock, your event/ promoter/buying public to be able to look at your ticket and know it is secure and/or a supplier who is sensitive to your needs and responds to your deadlines, then drop by our stand in The Marketplace networking area and we will have the solution for you.- View Website
SAP SE is a world-leading provider for company software that supports over 300,000 customers in 25 industries with its innovative technology to operate profitably, continuously adapt to new requirements, and grow sustainably. With SAP solutions, sports and entertainment organizations are driving world-class innovation to engage fans like never before, improve player and team performance, maximize revenue streams, and help teams, leagues, and venues run simply. SAP for Sports & Entertainment – Get your competitive edge.- View Website
We Cross Event Marketing Cloud is setting the standard in self-service, data-driven marketing for concert halls, cinemas, festivals and theatres. Each promoter gets smart analysis and clear visualisations placed in the context of events, audiences and campaigns, allowing them to take immediate action.
It’s easy to create relevant one-on-one campaigns and track progress in the agile project manager. By combining data from CRM systems, ticketing software, social media, web ads and Big Data, promoters get actionable insight, which enables them to maximise results and take immediate action. They can be more efficient by sharing the bigger picture and smaller details with stakeholders to keep them in the loop and perform better, create higher impact, and build their audience.- View Website
Riskified protects ticketing merchants from eCommerce fraud, guaranteeing peace of mind. Our pay-for-performance and guaranteed approval model provides a flexible, economical solution that drives revenue for ticketing providers and enables a frictionless customer experience.
Our proprietary technology uses intelligent automation and advanced fraud detection methods to accurately analyse card-not-present (CNP) orders with machine learning algorithms, behavioural analytics, and device fingerprinting. Riskified was founded in 2013 and is headquartered in Tel Aviv, with US offices in New York City.- View Website
Xperiology’s total focus is the global sport, leisure and entertainment sector.
They’re a “boutique agency” operation with offices in Hove (UK) and Cortona (Italy) serving the information needs of the global sports and entertainment sector. Theywork with many of the sector’s leading organisations, providing illuminating ideas in EVENTS, ADVISORY and INTELLIGENCE.
Xperiology also deliver bespoke training and development workshops to help share best practice and shape the next generation of sports and entertainment venue industry executives.- View Website
TheTicketingBusiness Awards are set to be the highlight of the Forum, with the winners announced in front of an audience of senior industry figures during a private, gala dinner.
The Awards were launched in order to:
- Recognise leadership, innovation & achievement in the application of technology in ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions.
- Increase the standards and best practice of ticketing.
- Drive awareness and adoption of future ticketing technology.
- Improve the customer experience for ticket-buyers across all sectors.
Hundreds of nominations will be whittled down to create the shortlists. The winner of each category will be decided either by online voting by the global ticketing industry or by the independent TheTicketingBusiness Awards judging panel.- View Website
All the latest ticketing business news, blogs, videos, and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place. Curated and brought to you by the TheTicketingBusiness Forum.- View Website
Ever get the feeling you’ve been cheated?
Under-regulated and industrial-scale online ticket touting remains a black mark on the UK’s live music scene – ripping off fans and causing significant harm to British artists and music businesses. The FanFair Alliance wants to fix this problem
Bringing together a wide cross-section of the music and creative community, we take a stand against profiteering in the secondary ticketing market. Our supporters promote pro-consumer legislation, technologies and practices, and aim for more fans to buy and exchange tickets at face value prices.
The FanFair Alliance was established to unite members of music and creative community who wish to take a stand against industrial-scale online ticket touting.
FanFair has been funded initially by the music managers and businesses: Adam Tudhope, Everybody’s (Mumford & Sons, Laura Marling, Keane), Alex Bruford, ATC Live (The Lumineers, Half Moon Run, Lucy Rose), Brian Message, ATC Management (PJ Harvey, Nick Cave & The Bad Seeds), Ian McAndrew, Wildlife Entertainment (Arctic Monkeys, Royal Blood, Travis), Harry Magee, Modest Management (One Direction, Little Mix, Cheryl, Alison Moyet).
We believe a coordinated and pragmatic approach between Government, creative businesses, entrepreneurs and consumers can make major inroads to curbing industrial-scale touting in the secondary ticketing market.
Having signed the FanFair Alliance Declaration against online ticket touts, our supporters are committed to supporting fair and ethical ticketing practices as well as pro-consumer legislation and technologies.
FanFair aims to develop a number of pan-industry initiatives over the coming year, including an educational guide for music businesses, and also to inform and involve fans on how they can tackle ticket touting online.- View Website
What are people saying?
The best networking place I've been to. I was able to get very high level leads and meet relevant partners. You did a great great job to gather such high level and exhaustive people!
Chloé Julien Founder & CEO, BandSquare, France
CIOs, CTO,s Chief Execs... all those people turn up at this event. it’s a fantastic opportunity to engage with them
Rick Jurkiewicz Head of Ticketing, The Rugby Football League, UK
This is the focal point of the ticketing industry in Europe, where the decision makers meet and exchange ideas
Niels Henrik Sodemann Managing Partner/CEO, Queue-it, Denmark
At the Forum we made concrete progress with regards to selecting a new ticketing provider. I would be happy to recommend the Forum to other venues in the future.
Martin O'Donoghue Business Development Manager, Cork Opera House, Ireland
If you’re curious about the future, if you want to see how things are developing, if you wanna get to know your peers... you need to be at the Forum.